1504 - Escrow Assistant

Escrow Assistant

Escrow Assistant is responsible for assisting the Escrow Officer in providing superior escrow services while maximizing profitability utilizing technology, communication, collaboration and co-existence with clients, consumers and WFG personnel in a manner compliant with WFG Policies and Procedures.

Essential Job Functions:

• Assist with pre-closing preparation and/or post-closing tasks.
• Provide administrative support to Escrow officer including inputting figures, balancing with lender, handling disbursement of funds, money transfers, preparing documentation, closing transactions, advising customers and handling funds.
• Act as a liaison and maintain communication between customers and all parties involved in transaction.
• Review contracts, commitments and orders in preparation for the closing, as well as assemble the necessary documents to prepare the file.
• Submit post-closing documents to lender to obtain funding and disbursement approval.
• Ensure all parties, including buyers, sellers, agents, lenders or borrowers receive copies of final settlement statements prior to closing, after receiving lender's final approval.
• Coordinate the collection of information to finalize the sale or refinancing of property.
• Engage in WFG company culture that emphasizes engagement in our 4 Cs, quality of work and high performance.
• Engage in ongoing personal improvement and track real estate industry trends.
• Knowledge of WFG products, services and company policies and procedures.
• Maintain compliance with company policies and procedures.
• Submit timely requests for PTO and overtime scheduling to Escrow Manager.
• Maintain transparent communication with Escrow Officer and Escrow Manager.
• Interact with clients, real estate agents/brokers, attorneys, consumers, lenders and any other parties involved in transactions when necessary.
• Assist in conducting e-recordings with local county clerks office.
• Escalate complaints to Escrow Manager and maintain records per policies and procedures.
• Maintain a positive attitude.
• Additional duties as may be assigned by management.

Knowledge, Skills and Abilities:

• Comply with applicable State licensing requirements.
• Learn basic understanding of escrow law, local city and state requirements.
• Learn basic understanding of RESPA, TILA, Dodd-Frank and CFPB rules.
• Learn basic understanding and adoption of ALTA Best Practices.
• Ability to read, write and interpret English.
• Possess excellent verbal communication and problem solving skills.
• Familiarity with Word, Excel, Outlook, PowerPoint and escrow production software e.g. ResWare, RamQuest, AtClose, IClosings and/or others.
• Ability to work with mathematical concepts (fractions, percentages, ratio's and proration's).
• Possess strong customer service skills and demonstrate excellent comprehension and organizational skills.
• Ability to manage multiple actions at once; flexibility to reprioritize quickly.

Basic Qualifications:

• High school diploma or general education degree (GED).
• Knowledge of Microsoft Office and basic computer skills

Preferred Qualifications:

• Previous experience in an escrow processing capacity preferred.

Supervisory Responsibility: This position has no supervisory responsibilities.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements/ADA:

No unusual physical requirements. Requires no heavy lifting, and nearly all work is performed in a comfortable indoor facility. Job frequently requires sitting, handling objects with hands. Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 10 lbs. Vision requirements: Ability to see information in print and/or electronically.

Position Type/Expected Hours of Work: Days and hours of full time position are Monday through Friday, 8:00 a.m. to 5 p.m. Part-time positions may be considered. Travel: No travel is expected for this position.