Senior Manager, User Experience Researcher Job at Charles Schwab in Raleigh

Overview

Your opportunity

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible, and understandable for all. As we enter our fifth decade, we are looking for talented, innovative, and driven people who believe they can help themselves, and our clients, create a better future.

Our Culture:

Through Clients’ Eyes: https://www.youtube.com/watch?v=Qkic76FWat8

Our Opportunity:

The Charles Schwab Digital Services User Experience team is a multi-disciplinary group of user experience designers, visual designers, researchers, and content strategists. We work with strategic business and technology partners across the enterprise to build best-in-class digital experiences for our users. Our business is driven by looking through our clients’ eyes, which makes it a dream place to work as a user experience researcher. Our company motto supports user advocacy. Our purpose is designing tools and experiences that enable users to achieve their financial goals.

This individual contributor position is an expert in User Experience Research. This person operates with independent judgement and leads by example demonstrating passion, positivity, and keen problem-solving skills.

This position is responsible for:

Research Consulting