Bilingual Customer Support Representative Spanish English
Nichols College, Dudley, Massachusetts, us, 01571
Recruitment began on February 23, 2026
and the job listing Expires on March 25, 2026
Note : Comfortable working onsite in Atlanta and flexible to cover shifts between 9 AM – 8 PM
(2 shifts).
Job Description
We are seeking a high-energy, empathetic
Bilingual Customer Support Representative
to join our Resident Services team in Atlanta. In this role, you will be the voice of our brand, assisting residents, applicants, and prospects with their housing needs. You will handle a mix of inbound and outbound calls across various queues—including
Maintenance requests ,
Leasing inquiries , and
Lease Renewals —ensuring that every interaction, whether in English or Spanish, results in a positive customer experience. Key Responsibilities
Bilingual Support:
Handle inbound and outbound calls fluently in both
Spanish and English , providing clear and accurate information to a diverse resident base. Multi-Queue Management:
Navigate between different support queues, assisting residents with
Maintenance Requests ,
Resident Services
issues,
Lead-to-Lease
questions, and
Renewals . Problem Solving:
Listen actively to resident concerns, troubleshoot issues with empathy, and provide effective solutions to de-escalate challenging situations. Documentation:
accurately record customer interactions, inquiries, and complaints in the system to ensure valid tracking and follow-up. Policy Adherence:
Follow company policies and procedures to ensure consistent service delivery and compliance. Required Skills & Qualifications
Language:
Bilingual fluency in Spanish & English
(Spoken and Written) is mandatory. You must be able to conduct business-level conversations in both languages. Experience:
Minimum
6 months
of experience in a
Customer Service
or
Call Center
environment (Voice support preferred). Industry Knowledge:
Property Management , Real Estate, or Hospitality is a strong plus. Soft Skills:
Strong communication skills with a proven ability to show empathy, patience, and professionalism during stressful interactions. Technical Skills:
Ability to navigate multiple computer systems/screens while talking to customers. Availability:
Must be comfortable working
Onsite in Atlanta
and flexible to cover shifts between
9:00 AM and 8:00 PM .
#J-18808-Ljbffr
We are seeking a high-energy, empathetic
Bilingual Customer Support Representative
to join our Resident Services team in Atlanta. In this role, you will be the voice of our brand, assisting residents, applicants, and prospects with their housing needs. You will handle a mix of inbound and outbound calls across various queues—including
Maintenance requests ,
Leasing inquiries , and
Lease Renewals —ensuring that every interaction, whether in English or Spanish, results in a positive customer experience. Key Responsibilities
Bilingual Support:
Handle inbound and outbound calls fluently in both
Spanish and English , providing clear and accurate information to a diverse resident base. Multi-Queue Management:
Navigate between different support queues, assisting residents with
Maintenance Requests ,
Resident Services
issues,
Lead-to-Lease
questions, and
Renewals . Problem Solving:
Listen actively to resident concerns, troubleshoot issues with empathy, and provide effective solutions to de-escalate challenging situations. Documentation:
accurately record customer interactions, inquiries, and complaints in the system to ensure valid tracking and follow-up. Policy Adherence:
Follow company policies and procedures to ensure consistent service delivery and compliance. Required Skills & Qualifications
Language:
Bilingual fluency in Spanish & English
(Spoken and Written) is mandatory. You must be able to conduct business-level conversations in both languages. Experience:
Minimum
6 months
of experience in a
Customer Service
or
Call Center
environment (Voice support preferred). Industry Knowledge:
Property Management , Real Estate, or Hospitality is a strong plus. Soft Skills:
Strong communication skills with a proven ability to show empathy, patience, and professionalism during stressful interactions. Technical Skills:
Ability to navigate multiple computer systems/screens while talking to customers. Availability:
Must be comfortable working
Onsite in Atlanta
and flexible to cover shifts between
9:00 AM and 8:00 PM .
#J-18808-Ljbffr