****Title:** Patient Engagement Specialist******Location:** Regional*** **Patient Engagement Specialists should plan to spend about half of their time in the community connecting with patients. (In patient-centered locations; Home, Hospitals, long-term care facilities, and skilled nursing facilities)
This means having access to a reliable means of transportation to do so is required*** **Respond to escalations and urgent needs with the keen ability to prioritize work, triage situations, and multitask.*** **Document interactions with patients in electronic medical records in a timely manner while maintaining HIPAA standards and confidentiality of protected health information*** **Communicate complex topics between all identified parties involved in patients' care as needed with passion and patients (e.g., family members, caregivers, medical providers, community-based organizations)*** **Partner with the patient and their support persons (if necessary) to identify goals, address barriers, and be transparent about patient/provider expectations.*** **Independently foster relationships with patients and their caregivers*** **Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs*** **Educate patients about Oak Street’s numerous wrap-around services.*** **A track record of success in health-care-related engagement, sales, and/or marketing*** **Strong verbal and written communication skills*** **Strong technology skills and understanding of Excel as well as other EHR/EMR platforms.*** **Dedication to serving the community and building meaningful relationships*** **A demonstrated ability to operate independently in a fast-paced environment*** **An understanding of the Medicare and Medicare Advantage programs*** **Access to reliable transportation and the ability to travel through assigned territories to connect with patients.*** **Fluency in Spanish (written and oral) is preferred*** **US Work Authorization is required*** **Someone who embodies being Oaky*** **Radiating positive energy*** **Assuming good intentions*** **Creating an unmatched patient experience*** **Driving clinical excellence*** **Taking ownership and delivering results*** **Being relentlessly determined*** **Mission-focused career impacting change and measurably improving health outcomes for medicare patients*** **Paid vacation, sick time, and investment/retirement 401K match options*** **Health insurance, vision, and dental benefits*** **Opportunities for leadership development and continuing education stipends*** **New centers and flexible work environments*** **Opportunities for high levels of responsibility and rapid advancement*** **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan**.* **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.* **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. #J-18808-Ljbffr
This means having access to a reliable means of transportation to do so is required*** **Respond to escalations and urgent needs with the keen ability to prioritize work, triage situations, and multitask.*** **Document interactions with patients in electronic medical records in a timely manner while maintaining HIPAA standards and confidentiality of protected health information*** **Communicate complex topics between all identified parties involved in patients' care as needed with passion and patients (e.g., family members, caregivers, medical providers, community-based organizations)*** **Partner with the patient and their support persons (if necessary) to identify goals, address barriers, and be transparent about patient/provider expectations.*** **Independently foster relationships with patients and their caregivers*** **Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs*** **Educate patients about Oak Street’s numerous wrap-around services.*** **A track record of success in health-care-related engagement, sales, and/or marketing*** **Strong verbal and written communication skills*** **Strong technology skills and understanding of Excel as well as other EHR/EMR platforms.*** **Dedication to serving the community and building meaningful relationships*** **A demonstrated ability to operate independently in a fast-paced environment*** **An understanding of the Medicare and Medicare Advantage programs*** **Access to reliable transportation and the ability to travel through assigned territories to connect with patients.*** **Fluency in Spanish (written and oral) is preferred*** **US Work Authorization is required*** **Someone who embodies being Oaky*** **Radiating positive energy*** **Assuming good intentions*** **Creating an unmatched patient experience*** **Driving clinical excellence*** **Taking ownership and delivering results*** **Being relentlessly determined*** **Mission-focused career impacting change and measurably improving health outcomes for medicare patients*** **Paid vacation, sick time, and investment/retirement 401K match options*** **Health insurance, vision, and dental benefits*** **Opportunities for leadership development and continuing education stipends*** **New centers and flexible work environments*** **Opportunities for high levels of responsibility and rapid advancement*** **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan**.* **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.* **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. #J-18808-Ljbffr