Position Summary
Responsible for preparing, reviewing, and validating mortgage documents, notices, and correspondencethroughout the loan lifecycle. Ensures all documentation is accurate, complete, and compliant with federal,state, investor, and insurer guidelines (e.g., CFPB, RESPA, FHA, Fannie Mae, Freddie Mac). Supports defaultservicing teams by maintaining audit-ready loan files, meeting required deadlines, and responding todocument and audit requests.
Responsibilities
Prepares, reviews, validates, and distributes mortgage servicing and default-related documents, notices, and correspondence for execution by default-related business teams and in compliance with regulatory, investor, and insurer requirements.
Verifies borrower, property, and loan data for accuracy and consistency across systems.
Performs document imaging, indexing, retention, and system documentation to maintain complete andaudit-ready loan files.
Evaluates and tracks document workflows, timelines, and quality standards to ensure required noticesand legal documents are generated and delivered within required regulatory and contractual deadlines.
Coordinates with internal teams (servicing, loss mitigation, foreclosure, legal, QA) to resolve documentdiscrepancies.
Generates and confirms borrower notifications, including default, loss mitigation, and foreclosurerelatednotices.
Responds to audit, quality control, and regulatory requests by providing complete and accurate documentation; maintains detailed system notes to support compliance and audit readiness.
Identifies document discrepancies, compliance risks, and data inconsistencies, and communicatingcorrective actions to servicing, loss mitigation, and foreclosure teams.
Supports document-related initiatives, including remediation efforts, process improvements, audits,and regulatory or investor reviews.
Reviews document quality, regulatory changes, and investor updates to ensure ongoing compliance and identifies process gaps.
Assists with special documents requests, reporting, and cross-functional support as business needsevolve.
Performs other duties and projects assigned.
Requirements
High school diploma or equivalent required, Associate or Bachelor’s Degree preferred.
Minimum of one (1) + years of experience in mortgage servicing, document management, or defaultservicing.
Strong knowledge of mortgage documentation and servicing workflows.
Familiarity with investor and regulatory requirements.
High attention to detail and organizational skills.
Ability to manage multiple priorities and meet strict deadlines.
Proficient with Microsoft Office applications: Word, Excel, PowerPoint, Outlook, and Teams.
Ability to interpret data and apply basic to intermediate math skills.
Exceptional verbal, written and interpersonal communication skills.
Solid problem-solving skills with a practical, solution-focused approach.
Why work for #teamloanDepot
Aggressive compensation package based on experience and skill set.
Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
Work with other passionate, purposeful, and customer-centric people.
Extensive internal growth and professional development opportunities including tuition reimbursement.
Comprehensive benefits package including Medical/Dental/Vision.
Wellness program to support both mental and physical health.
Generous paid time off for both exempt and non-exempt positions.
About loanDepot loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $18.27 and $24.76/hr. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Responsibilities
Prepares, reviews, validates, and distributes mortgage servicing and default-related documents, notices, and correspondence for execution by default-related business teams and in compliance with regulatory, investor, and insurer requirements.
Verifies borrower, property, and loan data for accuracy and consistency across systems.
Performs document imaging, indexing, retention, and system documentation to maintain complete andaudit-ready loan files.
Evaluates and tracks document workflows, timelines, and quality standards to ensure required noticesand legal documents are generated and delivered within required regulatory and contractual deadlines.
Coordinates with internal teams (servicing, loss mitigation, foreclosure, legal, QA) to resolve documentdiscrepancies.
Generates and confirms borrower notifications, including default, loss mitigation, and foreclosurerelatednotices.
Responds to audit, quality control, and regulatory requests by providing complete and accurate documentation; maintains detailed system notes to support compliance and audit readiness.
Identifies document discrepancies, compliance risks, and data inconsistencies, and communicatingcorrective actions to servicing, loss mitigation, and foreclosure teams.
Supports document-related initiatives, including remediation efforts, process improvements, audits,and regulatory or investor reviews.
Reviews document quality, regulatory changes, and investor updates to ensure ongoing compliance and identifies process gaps.
Assists with special documents requests, reporting, and cross-functional support as business needsevolve.
Performs other duties and projects assigned.
Requirements
High school diploma or equivalent required, Associate or Bachelor’s Degree preferred.
Minimum of one (1) + years of experience in mortgage servicing, document management, or defaultservicing.
Strong knowledge of mortgage documentation and servicing workflows.
Familiarity with investor and regulatory requirements.
High attention to detail and organizational skills.
Ability to manage multiple priorities and meet strict deadlines.
Proficient with Microsoft Office applications: Word, Excel, PowerPoint, Outlook, and Teams.
Ability to interpret data and apply basic to intermediate math skills.
Exceptional verbal, written and interpersonal communication skills.
Solid problem-solving skills with a practical, solution-focused approach.
Why work for #teamloanDepot
Aggressive compensation package based on experience and skill set.
Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
Work with other passionate, purposeful, and customer-centric people.
Extensive internal growth and professional development opportunities including tuition reimbursement.
Comprehensive benefits package including Medical/Dental/Vision.
Wellness program to support both mental and physical health.
Generous paid time off for both exempt and non-exempt positions.
About loanDepot loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $18.27 and $24.76/hr. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr