Customer Retention Specialist - State Farm Agent Team Member
Stevelittleinsurance, California, Missouri, United States, 65018
Customer Retention Specialist - State Farm Agent Team Member
Full Time in Valencia, CA, 91355
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.
Qualifications
Strong interpersonal and problem‑solving abilities.
Effective communication and listening skills.
Detail-oriented with a focus on customer experience.
Previous experience in customer service or account management preferred.
Must be able to obtain applicable state insurance licenses.
Benefits
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Training & development
Compensation $55,000.00 - $65,000.00 per year.
Steve Little - State Farm Agent is dedicated to protecting what matters most to our community with integrity and care. We are serious about partnerships with dedicated Customer Retention Specialists. If you want to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
As a Customer Retention Specialist, you May Be a Great Fit if:
You’re the person people call first when life goes sideways - calm, steady, and ready to help.
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact.
You’re a natural relationship‑builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Note: State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Join a community of good neighbors Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.
#J-18808-Ljbffr
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.
Qualifications
Strong interpersonal and problem‑solving abilities.
Effective communication and listening skills.
Detail-oriented with a focus on customer experience.
Previous experience in customer service or account management preferred.
Must be able to obtain applicable state insurance licenses.
Benefits
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Training & development
Compensation $55,000.00 - $65,000.00 per year.
Steve Little - State Farm Agent is dedicated to protecting what matters most to our community with integrity and care. We are serious about partnerships with dedicated Customer Retention Specialists. If you want to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
As a Customer Retention Specialist, you May Be a Great Fit if:
You’re the person people call first when life goes sideways - calm, steady, and ready to help.
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact.
You’re a natural relationship‑builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Note: State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Join a community of good neighbors Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.
#J-18808-Ljbffr