Vernon Hills, IL, 340 N Milwaukee Ave, Vernon Hills, Illinois, United States of America
Job Description Posted Thursday, December 4, 2025 at 7:00 AM
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At the Credit Union, you'll have a career in a growing organization and an environment that supports your professional and personal growth.
Our WHY is the reason we exist: To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU
This position has a base salary range of $44,800.00 - $67,200.00 USD Annual. This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.
Summary This role plays a critical role in driving mortgage sales performance by ensuring rapid response to leads, consistent member engagement, and proactive follow-up throughout the loan process. This position is designed to support our Loan Officers by managing lead flow, improving speed to lead, maintaining CRM accuracy, and managing early-stage interactions. It is built to ensure a seamless member experience and drive higher conversion rates through proactive communication and operational efficiency.
Role and Responsibilities
Respond to new inquiries within minutes using CRM and automated tools.
Qualify leads quickly and schedule appointments with loan officers.
Maintain pipeline visibility and prioritize high-intent borrowers.
Conduct initial member outreach via phone, email and text.
Provide timely updates and reminders to keep members engaged.
Track communication in CRM to ensure no borrower is left unattended.
Become familiar with Fannie Mae guidelines to evaluate members overall credit/risk standing, perform needs assessment.
Consistently achieve monthly and annual sales and service goals, including CRM SLA’s.
Comply with all applicable policies, procedures, and regulations related to mortgage loan origination.
Successfully complete all required registrations or certifications as needed.
Qualifications and Education Requirements
College degree or equivalent experience required.
Minimum of 1‑2 years mortgage lending preferred.
Must excel and have experience in customer and relationship management.
Excellent oral and written communication skills.
Strong analytical, sales and telemarketing skills.
Skillful at prioritizing work and have the ability to perform in a fast‑paced environment.
Ability to perform multiple tasks simultaneously.
BCU Shared Values We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success.
We act with INTEGRITY. We follow the golden rule without exception.
We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons.
We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes.
We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.
Click here to visit our Benefits Website!
#J-18808-Ljbffr
Job Description Posted Thursday, December 4, 2025 at 7:00 AM
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At the Credit Union, you'll have a career in a growing organization and an environment that supports your professional and personal growth.
Our WHY is the reason we exist: To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU
This position has a base salary range of $44,800.00 - $67,200.00 USD Annual. This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.
Summary This role plays a critical role in driving mortgage sales performance by ensuring rapid response to leads, consistent member engagement, and proactive follow-up throughout the loan process. This position is designed to support our Loan Officers by managing lead flow, improving speed to lead, maintaining CRM accuracy, and managing early-stage interactions. It is built to ensure a seamless member experience and drive higher conversion rates through proactive communication and operational efficiency.
Role and Responsibilities
Respond to new inquiries within minutes using CRM and automated tools.
Qualify leads quickly and schedule appointments with loan officers.
Maintain pipeline visibility and prioritize high-intent borrowers.
Conduct initial member outreach via phone, email and text.
Provide timely updates and reminders to keep members engaged.
Track communication in CRM to ensure no borrower is left unattended.
Become familiar with Fannie Mae guidelines to evaluate members overall credit/risk standing, perform needs assessment.
Consistently achieve monthly and annual sales and service goals, including CRM SLA’s.
Comply with all applicable policies, procedures, and regulations related to mortgage loan origination.
Successfully complete all required registrations or certifications as needed.
Qualifications and Education Requirements
College degree or equivalent experience required.
Minimum of 1‑2 years mortgage lending preferred.
Must excel and have experience in customer and relationship management.
Excellent oral and written communication skills.
Strong analytical, sales and telemarketing skills.
Skillful at prioritizing work and have the ability to perform in a fast‑paced environment.
Ability to perform multiple tasks simultaneously.
BCU Shared Values We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success.
We act with INTEGRITY. We follow the golden rule without exception.
We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons.
We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes.
We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.
Click here to visit our Benefits Website!
#J-18808-Ljbffr