Arbitrator II (Manheim Fort Lauderdale)

It takes a special kind of talent and attention to detail to find solutions that are fair to everyone. That’s how you can make an impact here at Cox.We’re hiring an **Automotive Claims Specialist II** to join our vehicle operations team at Cox Automotive. In this role, you’ll be at the forefront of resolving customer concerns in the fast-paced world of vehicle purchases. You’ll dive into the heart of the matter as you research claims, assess repair costs and skillfully negotiate adjustments.Buckle up as we break down what this role is all about.Here’s a sneak peek at the benefits you could experience as a Cox employee:* A competitive salary and top-notch bonus/incentive plans.* Exceptional work-life balance, flexible time-off policies and accommodating work schedules.* Comprehensive healthcare coverage from day one, with multiple options for individuals and families.* Generous 401(k) retirement plans a company match.* Professional development and continuing education opportunities.* Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.* Extra perks like pet insurance, employee discounts and much more.**What You’ll Do**You’ll navigate buyer-seller interactions, collaborating with internal team and external partners to orchestrate the return of vehicles for meticulous inspections. Here’s more on what that’ll look like:* Review customer claims to verify that they meet Manheim's National Arbitration policies and account-specific guidelines.* Investigates cases with increasing complexity that allow for less prescriptive decision-making and require infrequent involvement from senior staff (e.g., more complex condition report claims, fraud claims, mechanical, structural, or history claims such as odometer, title brands, etc.).* Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact-finding and investigative phases.* Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.* Uses appropriate levels/limits of financial approval authority to resolve cases.* Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.* Prepares and facilitates communication for resolution via telephone, email, and in-person discussion.* Mediates dispute and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.* Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.* Engages with supervisor/manager to determine if escalation is required.* Performs other duties as assigned.**Who You Are**You’re all about accuracy and your eye for detail is unmatched. Here’s what else you’ll bring to the table:**Minimum:*** A high school diploma/GED and 3 years of experience in a related field of claims management, claims investigation, and/or problem and conflict resolution (or an equivalent combination of education and experience).* The ability to adapt in a fluid and changing environment.* Strong organizational and time management skills.**Preferred:*** 3+ years of automotive, mechanical, and/or body shop experience strongly preferred**Kick your career into high gear. Join Cox today.**YDGCOXCox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.

Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.

From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.

Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. #J-18808-Ljbffr