* Oversees the day-to-day management of outpatient clinic(s) and other wound continuum programs, as applicable.* Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes, using the company’s resources.* Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services.* Facilitates the flow of information and maximizes effective communication throughout the program.* Prioritizes responsibilities and directs the work of the Center’s clinical staff and non- clinical staff.* Collaborates with other health care providers, Wound Care Center Providers, and Medical Director regarding clinic and patient needs.* Manages direct reports in conjunction with the company and hospital HR departments. This includes interviewing, hiring, motivating, coaching, counselling, establishing performance expectations, and conducting performance reviews. (5%)* Manages and coordinates all aspects of the revenue cycle for Healogics and for the hospital partner, as appropriate.* Stays current with reimbursement changes, providing physician and staff updates and education as needed.* Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility.* Tracks and reports all ancillary revenues generated by the program.* Manages costs through appropriate utilization and management of labor and supply.* Works with Healogics support team to complete financial reviews and presents results to hospital leadership.* Implements and manages a continuous Wound Care Center Performance Improvement Program (PIP) and strives to meet Wound Care Center quality indicators. Ensures program is integrated into the partner hospital’s PIP program.* Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database.* Monitors patient, referring physician and customer satisfaction.* Ensures that Patient Safety Guidelines are followed, that Healogics employees complete annual compliance requirements, and creates an environment that promotes the escalation of compliance concerns as appropriate.* Maintains excellent relationship with hospital client and continuously seeks to understand needs, confirm goal alignment and demonstrate value proposition. Identifies the hospital strategic goals and objectives and manages the program to achieve those goals, while remaining compliant with all Healogics operations standards. Works effectively and seamlessly at all levels within the partner hospital. Participates in hospital department/management meetings and actively participates in Hospital communication activities.* Builds and develops effective working relationships with panel physicians, clinical and support staff. Encourages all program staff to provide excellent customer service to members of other hospital departments.* Meets regularly with leadership including hospital and area management.* Performs other duties as required.* Bachelor’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 1 year of marketing/community education in the healthcare industry or clinical operations experience* OR Associate’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 2 or more years of marketing/community education in the healthcare industry or clinical operations experience* OR High School Diploma and 4 years or more years of marketing/community education in the healthcare industry or clinical operations experience* Management experience preferred* Demonstrated knowledge of regulatory/accrediting requirements for healthcare organizations* Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)* Strong interpersonal, verbal and written communication skills, to include group presentation skills* Strong analytical and quantitative skills* Strong customer service and follow-up skills* Strong organization, time management skills and ability to multi-task in a fast-paced environment* Leadership and teaching skills* Strong relationship building and influential skills* Strong team building and motivational skills* Ability to work with Healogics and hospital management.* Budget and strategic planning skills* Ability to travel overnight,
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