About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 6,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role As a Sr Consulting Manager, you will make an impact by leading and delivering complex consulting engagements in the Customer Loyalty domain. You will be a valued member of the consulting team and work collaboratively with cross-functional teams and clients.
In this role, you will:
Lead large-scale loyalty program engagements, including program design, rewards structures, member lifecycle management, earn and burn models, and customer engagement strategies.
Serve as engagement lead or portfolio/program lead for major client initiatives, bringing together Cognizant cross-functional teams to collaboratively solve complex client problems and deliver integrated solutions.
Define solutions by working closely with client architecture teams, translating business needs into robust, implementable technology solutions.
Drive multi-geography delivery through strong governance, communication, and stakeholder alignment.
Lead executive-level presentations for clients, positioning Cognizant solutions, value propositions, and transformation roadmaps.
Apply a strong understanding of AI capabilities and trends to drive thought leadership and proactively develop proposals that position Cognizant as a strategic partner.
Demonstrate expertise in the Scaled Agile Framework (SAFe) and its application in large, complex enterprise programs.
Exhibit strong interpersonal and communication skills, with experience managing large teams.
Work model We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring regular presence in a client or Cognizant office in Dallas, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you must have to be considered
Minimum 5 years of experience in the Customer Loyalty domain, including loyalty program design and customer engagement strategies (airlines loyalty preferred, but experience in other loyalty sectors will be considered).
Proven experience as an engagement lead, portfolio lead, or program lead for large programs.
Demonstrated ability to lead cross-functional teams and deliver integrated solutions.
Strong experience in solution definition and translating business needs into technology solutions.
Excellent communication and stakeholder management skills, with experience in executive-level client presentations.
Strong understanding of AI trends and the Scaled Agile Framework (SAFe).
Experience managing large teams.
These will help you succeed
Embodiment of the Cognizant Way to Lead: Leading Self, Leading Others, & Leading the Business.
The embodiment of Cognizant’s Values of: Work as One, Dare to Innovate, Raise the Bar, Do The Right Thing, & Own It.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Work Authorization Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
Benefits
Medical, dental, vision and life insurance
401(k) plan and contributions
Employee stock purchase plan
Employee assistance program10 paid holidays plus PTO
Paid parental leave and fertility assistance
Learning and development certifications and programs
Post closing date Applications will be accepted until 03/20/2026
#J-18808-Ljbffr
About the role As a Sr Consulting Manager, you will make an impact by leading and delivering complex consulting engagements in the Customer Loyalty domain. You will be a valued member of the consulting team and work collaboratively with cross-functional teams and clients.
In this role, you will:
Lead large-scale loyalty program engagements, including program design, rewards structures, member lifecycle management, earn and burn models, and customer engagement strategies.
Serve as engagement lead or portfolio/program lead for major client initiatives, bringing together Cognizant cross-functional teams to collaboratively solve complex client problems and deliver integrated solutions.
Define solutions by working closely with client architecture teams, translating business needs into robust, implementable technology solutions.
Drive multi-geography delivery through strong governance, communication, and stakeholder alignment.
Lead executive-level presentations for clients, positioning Cognizant solutions, value propositions, and transformation roadmaps.
Apply a strong understanding of AI capabilities and trends to drive thought leadership and proactively develop proposals that position Cognizant as a strategic partner.
Demonstrate expertise in the Scaled Agile Framework (SAFe) and its application in large, complex enterprise programs.
Exhibit strong interpersonal and communication skills, with experience managing large teams.
Work model We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring regular presence in a client or Cognizant office in Dallas, TX. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you must have to be considered
Minimum 5 years of experience in the Customer Loyalty domain, including loyalty program design and customer engagement strategies (airlines loyalty preferred, but experience in other loyalty sectors will be considered).
Proven experience as an engagement lead, portfolio lead, or program lead for large programs.
Demonstrated ability to lead cross-functional teams and deliver integrated solutions.
Strong experience in solution definition and translating business needs into technology solutions.
Excellent communication and stakeholder management skills, with experience in executive-level client presentations.
Strong understanding of AI trends and the Scaled Agile Framework (SAFe).
Experience managing large teams.
These will help you succeed
Embodiment of the Cognizant Way to Lead: Leading Self, Leading Others, & Leading the Business.
The embodiment of Cognizant’s Values of: Work as One, Dare to Innovate, Raise the Bar, Do The Right Thing, & Own It.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Work Authorization Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
Benefits
Medical, dental, vision and life insurance
401(k) plan and contributions
Employee stock purchase plan
Employee assistance program10 paid holidays plus PTO
Paid parental leave and fertility assistance
Learning and development certifications and programs
Post closing date Applications will be accepted until 03/20/2026
#J-18808-Ljbffr