E-Commerce Customer Service Representative
Insight Global, Aliso Viejo, California, United States, 92656
A nutraceutical company in Orange County is looking for a customer service representative to support their Aliso Viejo location in their e-commerce department. These candidates will be taking inbound calls from customer and doctors to address any issues they may be having with the website, product ordering, or account resolution. This person will need to be comfortable over the phone as a majority of the work with be done via inbound calls. This will be a hybrid role so they will need to be local to the Aliso Viejo area, or comfortable commuting 3-4 days a week.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2+ years of Call Center experience 2+ years of Customer Service experience Great written and verbal communication Experience handling inbound calls (30-60 daily calls) Comfortable maneuvering through multiple systems
Nice to Have Skills & Experience
Fluent in Spanish and English Previous experience in a call center
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2+ years of Call Center experience 2+ years of Customer Service experience Great written and verbal communication Experience handling inbound calls (30-60 daily calls) Comfortable maneuvering through multiple systems
Nice to Have Skills & Experience
Fluent in Spanish and English Previous experience in a call center
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.