Customer Director
Date:
18 Feb 2026
Location:
New York, NY, US
Company:
Alstom
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Your future role Take on a new challenge and apply your customer relationship management and strategic business development expertise in a new cutting‑edge field. You’ll work alongside dedicated and collaborative teammates.
You’ll drive customer satisfaction and loyalty while growing business opportunities and ensuring project profitability. Day‑to‑day, you’ll work closely with teams across the business (including Sales, Tendering, and Project Management), champion a customer‑centric culture, and contribute to negotiations during the tender phase—and much more.
Responsibilities
Act as the main point of contact for customers and serve as the primary authority on all customer issues.
Secure and regularly measure customer satisfaction.
Grow business by selling existing or new products to existing customers to maximize revenue and profits.
Contribute to negotiations during the tender phase.
Partner with Project Managers to ensure the success of project execution.
Lead commercial discussions to support project execution teams to resolve issues that protect business interests and maintain customer satisfaction.
Apply ALSTOM rules on ethics and compliance in all selling and customer management activities.
Identify new business opportunities with customers, understand their needs, and gather key data, including budgets.
Lead the Business Opportunity Review (BOR), Go/No Go, and Tender Review Meetings (TRM).
Qualifications
Degree in Engineering, Business Administration, or a related field.
10+ years of experience or understanding of customer relationship management and strategic account management, and project management.
Proficiency in identifying business opportunities, gathering customer insights and value-selling.
Strong knowledge of project execution, profitability/business financials.
Proven ability to lead negotiations.
Experience with complex tender management.
Strong communication and interpersonal skills.
Ability to foster a customer‑centric culture and ensure customer satisfaction.
Skilled in contributing to cross‑functional team success during project execution phases.
Resilience and adaptability to manage complex customer portfolios and deliver results.
Benefits Join us on a life‑long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:
Collaborate with transverse teams and helpful colleagues.
Work with a diverse portfolio of customers, fostering strong relationships and driving customer satisfaction and loyalty.
Progress towards becoming a key contributor to Alstom’s strategic growth by managing customer portfolios, identifying new business opportunities, and ensuring project profitability.
Utilize our dynamic and inclusive working environment, designed to promote leadership, resilience, adaptability, and continuous learning.
Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).
Salary Range: 225K‑275K
Important to note As a global business, we’re an equal‑opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone. The primary work location of this position has been identified as New York, NY for the purpose of this job posting, however any location where Alstom has a physical office on the east coast of the United States could be considered.
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
#J-18808-Ljbffr
18 Feb 2026
Location:
New York, NY, US
Company:
Alstom
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Your future role Take on a new challenge and apply your customer relationship management and strategic business development expertise in a new cutting‑edge field. You’ll work alongside dedicated and collaborative teammates.
You’ll drive customer satisfaction and loyalty while growing business opportunities and ensuring project profitability. Day‑to‑day, you’ll work closely with teams across the business (including Sales, Tendering, and Project Management), champion a customer‑centric culture, and contribute to negotiations during the tender phase—and much more.
Responsibilities
Act as the main point of contact for customers and serve as the primary authority on all customer issues.
Secure and regularly measure customer satisfaction.
Grow business by selling existing or new products to existing customers to maximize revenue and profits.
Contribute to negotiations during the tender phase.
Partner with Project Managers to ensure the success of project execution.
Lead commercial discussions to support project execution teams to resolve issues that protect business interests and maintain customer satisfaction.
Apply ALSTOM rules on ethics and compliance in all selling and customer management activities.
Identify new business opportunities with customers, understand their needs, and gather key data, including budgets.
Lead the Business Opportunity Review (BOR), Go/No Go, and Tender Review Meetings (TRM).
Qualifications
Degree in Engineering, Business Administration, or a related field.
10+ years of experience or understanding of customer relationship management and strategic account management, and project management.
Proficiency in identifying business opportunities, gathering customer insights and value-selling.
Strong knowledge of project execution, profitability/business financials.
Proven ability to lead negotiations.
Experience with complex tender management.
Strong communication and interpersonal skills.
Ability to foster a customer‑centric culture and ensure customer satisfaction.
Skilled in contributing to cross‑functional team success during project execution phases.
Resilience and adaptability to manage complex customer portfolios and deliver results.
Benefits Join us on a life‑long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:
Collaborate with transverse teams and helpful colleagues.
Work with a diverse portfolio of customers, fostering strong relationships and driving customer satisfaction and loyalty.
Progress towards becoming a key contributor to Alstom’s strategic growth by managing customer portfolios, identifying new business opportunities, and ensuring project profitability.
Utilize our dynamic and inclusive working environment, designed to promote leadership, resilience, adaptability, and continuous learning.
Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).
Salary Range: 225K‑275K
Important to note As a global business, we’re an equal‑opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone. The primary work location of this position has been identified as New York, NY for the purpose of this job posting, however any location where Alstom has a physical office on the east coast of the United States could be considered.
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
#J-18808-Ljbffr