Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you!
At Enchantment, we work together to create and deliver personalized extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!
Basic Function
Responsible for developing and overseeing smooth, effective sales, catering and conference services processes to enable the growth of the resorts and overall organization, and to ensure department personnelaresupportedintheirabilitytosell andservicegroups.ProvidesupporttoGroupSales,Leisure Sales, Catering Sales, Conference Services and senior leadership of each area. WorkPerformed:
Managinggroupandweddinginquiriesintake/distributionprocessfromallsources(phone,email, brand.com sites and sourcing platforms) and gathering/disseminating client needs/expectations inthe CRM Prequalifyweddingleadsandrespondtonon-qualifiedleads. Draftingandinitialreviewofsalescontractswithexpertknowledgeofcontractterms/conditions and revenue/operations expectations Process and maintain overall department expenses, including department check book when assigned Support,facilitateandparticipateintheconductingofsiteinspectionsforeachdiscipline Assistincompilingkeydataforvarioussalesproductionreports,annualbudgets,annualstrategic sales plans, and monthly recaps and structuring/compiling final drafts for submission Manage sales CRM (Delphi) at an administrator/expert user level, deploying continuous efforts toward ensuring data accuracy, including contact list management/entry, engaging all sales personnel in bi-annual audits and engaging in cleanup projects as needed Create and deploy CRM email campaigns as necessary to poll, inform or engage targeted clientele and/or positively impact revenues AssistDirectorofSalesandMarketingindailyoperationasrequestedbyDOSMaswellasDirector of Catering Conference Services (DOCCS) Manage department share drive, ensuring organization and accurate/current information with consistent management of vendors relationships; regularly updating related contacts, descriptionsand pricing Research, organize and maintain target competitor and prospective client lists as needed to informsalesandrevenue initiatives Strategic progression and regular maintenance of lead source platforms and partner sites, to ensure accurate, on-brand information/photography AssistinthediscoveryprocessforDevelopmentprojectsasdirectedbyDOSM Assist in the booking all in-house meetings, including distribution of BEOs. Distribute banquet event orders for all functions to appropriate departments via email on a weekly basis. Prepare hard files for group programs once definite group is received from Sales, update group assignment list and distribute to all managers. Distribute addendums when received from Sales as necessary, enter new files into the shared calendar in Outlook Manageinventoryofsupplies/collateral/giveaways,sourcingandorderingas necessary Planning and management of sales events, including in-market presentations/experiences and on-property client/personnel familiarization events Maintain knowledge of all resorts, outlets, events, and amenities to inform colleagues, update platforms and sales materials, and effectively present during qualifying discussions with prospective clients Usediscretion,independentdecisionmakingandjudgmentwhennecessary Prioritizeheavyworkloads,includingday-to-dayfunctionsandvariousprojects Maintainflexiblescheduleincludingweekends,eveningandearlymorninghoursandholidaysas requested by department leaders Other duties as assigned Reportsto:
DirectorofSalesandMarketing MinimumRequirements:
Bachelor’s degree preferred. Must have at least 1 year working in a luxury resort environment with a strong understanding of hotel operations and/or sales/catering processes. Must havestrongattentionto detail,organizationalskills,excellentwrittenandverbalcommunication skills and be able to perform and prioritize multiple tasks with ease.Delphi. fdc and Agilysis PMS experience preferred. Mustbeabletomanagemultipleprojectsefficientlyandmanageowntimeclock. Being proficient on Microsoft Word, Microsoft Excel, Microsoft Power Point and related MS programs required. Physical Requirements:
Liftingupto50pounds 70% Sitting 30% Walking, standing and bending Hearing and manual dexterity Distance vision 1-3 feet
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Responsible for developing and overseeing smooth, effective sales, catering and conference services processes to enable the growth of the resorts and overall organization, and to ensure department personnelaresupportedintheirabilitytosell andservicegroups.ProvidesupporttoGroupSales,Leisure Sales, Catering Sales, Conference Services and senior leadership of each area. WorkPerformed:
Managinggroupandweddinginquiriesintake/distributionprocessfromallsources(phone,email, brand.com sites and sourcing platforms) and gathering/disseminating client needs/expectations inthe CRM Prequalifyweddingleadsandrespondtonon-qualifiedleads. Draftingandinitialreviewofsalescontractswithexpertknowledgeofcontractterms/conditions and revenue/operations expectations Process and maintain overall department expenses, including department check book when assigned Support,facilitateandparticipateintheconductingofsiteinspectionsforeachdiscipline Assistincompilingkeydataforvarioussalesproductionreports,annualbudgets,annualstrategic sales plans, and monthly recaps and structuring/compiling final drafts for submission Manage sales CRM (Delphi) at an administrator/expert user level, deploying continuous efforts toward ensuring data accuracy, including contact list management/entry, engaging all sales personnel in bi-annual audits and engaging in cleanup projects as needed Create and deploy CRM email campaigns as necessary to poll, inform or engage targeted clientele and/or positively impact revenues AssistDirectorofSalesandMarketingindailyoperationasrequestedbyDOSMaswellasDirector of Catering Conference Services (DOCCS) Manage department share drive, ensuring organization and accurate/current information with consistent management of vendors relationships; regularly updating related contacts, descriptionsand pricing Research, organize and maintain target competitor and prospective client lists as needed to informsalesandrevenue initiatives Strategic progression and regular maintenance of lead source platforms and partner sites, to ensure accurate, on-brand information/photography AssistinthediscoveryprocessforDevelopmentprojectsasdirectedbyDOSM Assist in the booking all in-house meetings, including distribution of BEOs. Distribute banquet event orders for all functions to appropriate departments via email on a weekly basis. Prepare hard files for group programs once definite group is received from Sales, update group assignment list and distribute to all managers. Distribute addendums when received from Sales as necessary, enter new files into the shared calendar in Outlook Manageinventoryofsupplies/collateral/giveaways,sourcingandorderingas necessary Planning and management of sales events, including in-market presentations/experiences and on-property client/personnel familiarization events Maintain knowledge of all resorts, outlets, events, and amenities to inform colleagues, update platforms and sales materials, and effectively present during qualifying discussions with prospective clients Usediscretion,independentdecisionmakingandjudgmentwhennecessary Prioritizeheavyworkloads,includingday-to-dayfunctionsandvariousprojects Maintainflexiblescheduleincludingweekends,eveningandearlymorninghoursandholidaysas requested by department leaders Other duties as assigned Reportsto:
DirectorofSalesandMarketing MinimumRequirements:
Bachelor’s degree preferred. Must have at least 1 year working in a luxury resort environment with a strong understanding of hotel operations and/or sales/catering processes. Must havestrongattentionto detail,organizationalskills,excellentwrittenandverbalcommunication skills and be able to perform and prioritize multiple tasks with ease.Delphi. fdc and Agilysis PMS experience preferred. Mustbeabletomanagemultipleprojectsefficientlyandmanageowntimeclock. Being proficient on Microsoft Word, Microsoft Excel, Microsoft Power Point and related MS programs required. Physical Requirements:
Liftingupto50pounds 70% Sitting 30% Walking, standing and bending Hearing and manual dexterity Distance vision 1-3 feet
#J-18808-Ljbffr