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Solutions Consultant (New York)

Levelpath, New York, New York, us, 10261

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About You You’re a problem-solver who dives deep, learns fast, and applies knowledge to drive progress. Big challenges inspire you - you map the path and own the results. You love helping others, thrive in smart teams, and find motivation in shared milestones. You value fast iteration and real feedback from both your team and from customers. You're an early riser, and ready for your next adventure.

About Us

Levelpath is the modern AI procurement platform for global enterprises. Since our founding in 2022, we have been on a mission to make procurement delightful. Uniquely intuitive, Levelpath makes procurement more nimble in days and unlocks savings in weeks, while delivering clarity, control and intelligence for all stakeholders. Levelpath provides a complete view of spend for procurement, finance, legal and IT - from intake and sourcing to contracting and payment. Built in AI delivers contextually relevant and genuinely helpful answers, uncovering valuable opportunities and dramatically increasing efficiency. Global brands trust Levelpath’s deep procurement expertise to transform their business outcomes and drive value from their supplier relationships.

Pathfinders Wanted - Join Us!

We’re hiring a Solution Consultant to help scale our platform and deliver value to customers from day one. You’ll play a key role in the pre-sales process supporting AEs and demos, the onboarding and implementation process, and driving continuous customer value. This is an opportunity to join a a high-impact, customer-obsessed solutions team tackling procurement challenges head-on and play a critical role in our customer's success.

This is a full-time position that will be based out of our New York City office.

What You’ll Do

Build deep, lasting relationships with our existing and future customers

Advise and support the implementation of Levelpath to our customers

Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts

Develop best practice guides and product documentation to share with customers

Identify champions and build relationships with key business stakeholders within accounts

Drive new solution offerings to our customers by working directly with the sales team

Bring new products to market by collaborating closely with the product & engineering team

Represent the voice of your customers in product asks

Drive and support customer health via adoption metrics

Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team.

What you Bring to the Table

Empathy, patience, and a sense of urgency when supporting customers

4+ years of experience in a customer-facing/customer-management role

B2B SaaS experience in a fast-paced environment

BA or BS

Demonstrated experience problem-solving with attention to detail

Stellar organizational skills and experience improving processes

Strong written and verbal communication skills

Adaptability and ability to flourish in a fast-paced environment

Comfort in managing multiple workstreams

Ability to communicate with stakeholders across product and engineering

Effective collaboration and self-starter mindset

Availability for some travel - when the time comes to visit your customers!

Benefits

100% Medical, dental, and vision insurance

Flexible PTO, Parental Leave, Sick Leave

Competitive compensation and equity package

401k

Commuter benefits

In-office snacks and Friday team lunches

Team-driven happy hours and celebrations

The estimated annual cash salary for this role is $120,000- $170,000.

Levelpath is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in our workplace.

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