Account Manager
Hybrid in Office in Earth City, Missouri
Foster the relationship between TPS and our highest revenue‑producing accounts. Own the client experience and make sure each department meets the needs of the client. Handle customer grievances and find solutions to their issues, while maintaining a positive relationship between all parties. Contribute to the growth of the organization. Should have strong communication, problem‑solving, and organizational skills.
Key Responsibilities and Attributes
Responsible for supporting our largest revenue‑producing clients
Scheduling site visits to build the partnership, analyze the workflow of our mutual clients, and offer continuing education of the TPS suite of products
Work closely with Sales team to ensure client is successful
Monitor client attrition and bookings to conversion
Provide technical support to internal and external customers to resolve problems while building and maintaining strong customer relations and partnerships
Successful service delivery: achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities
Troubleshooting, testing and resolving reported production support or data issues
Managing a workload of technical support issues on a timely basis and providing status to external users and internal staff
Proactive outreach including working reports to identify potential issues
Ability to work in a fast‑paced, self‑directed, and team environment as well as excellent problem‑solving, organizational skills and professionalism
Skills / Experience
Minimum of two years’ related experience in customer service and/or help desk
Healthcare industry experience is a plus
Proficient in Microsoft Office applications, strong written and verbal communication skills and a strong affinity for customer service/people
Knowledge and understanding of HIPAA X12 and ANSI EDI transactions
Salary and Other Compensation Applications will be accepted until February 27, 2026.
The annual salary for this position is between $60,000 - $65,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long‑term/Short‑term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
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Foster the relationship between TPS and our highest revenue‑producing accounts. Own the client experience and make sure each department meets the needs of the client. Handle customer grievances and find solutions to their issues, while maintaining a positive relationship between all parties. Contribute to the growth of the organization. Should have strong communication, problem‑solving, and organizational skills.
Key Responsibilities and Attributes
Responsible for supporting our largest revenue‑producing clients
Scheduling site visits to build the partnership, analyze the workflow of our mutual clients, and offer continuing education of the TPS suite of products
Work closely with Sales team to ensure client is successful
Monitor client attrition and bookings to conversion
Provide technical support to internal and external customers to resolve problems while building and maintaining strong customer relations and partnerships
Successful service delivery: achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities
Troubleshooting, testing and resolving reported production support or data issues
Managing a workload of technical support issues on a timely basis and providing status to external users and internal staff
Proactive outreach including working reports to identify potential issues
Ability to work in a fast‑paced, self‑directed, and team environment as well as excellent problem‑solving, organizational skills and professionalism
Skills / Experience
Minimum of two years’ related experience in customer service and/or help desk
Healthcare industry experience is a plus
Proficient in Microsoft Office applications, strong written and verbal communication skills and a strong affinity for customer service/people
Knowledge and understanding of HIPAA X12 and ANSI EDI transactions
Salary and Other Compensation Applications will be accepted until February 27, 2026.
The annual salary for this position is between $60,000 - $65,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long‑term/Short‑term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
#J-18808-Ljbffr