Collections Representative - delinquent home loans
Collabera, Greensboro, North Carolina, us, 27497
Collections Representative - delinquent home loans
Contract
Overview The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans. This is a position in a high volume call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Monthly incentive opportunities are available based on performance towards set monthly goals. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.
Responsibilities
Resolve late-stage delinquencies on home loans through inbound and outbound collections calls
Help customers understand mortgage terms, review delinquency patterns, and negotiate payment arrangements
Bring customer accounts to current status by offering repayment or workout options
Work in a high-volume call center environment
Adhere to scheduled shifts and attendance guidelines
Collaborate within a structured team setting
Meet monthly incentive goals based on performance
Discuss personal financial information as needed and navigate multiple computer applications to provide solutions
Qualifications
Must have at least 80% call center listening test result
Excellent oral and written communication skills
Excellent organizational skills
Ability to multi-task
Must be able to work in teams
Self-motivated and results-oriented
Desired Skills
College degree desired, but not required
Desire to resolve customer issues
Home loans experience preferred
Duration:
12 months with possibility of contract extension
Pay Rate:
$19/hr
Shift Hours:
12 PM – 9 PM (Mon-Thur); 8 AM – 5 PM on Friday; 8 AM – 12 PM (Every other Sat with Flex day during week)
Training:
M-F; 8-5 Classroom training for 3 weeks. OJT will be regular shift hours
To know more about this opportunity, please contact:
#J-18808-Ljbffr
Overview The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans. This is a position in a high volume call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Monthly incentive opportunities are available based on performance towards set monthly goals. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.
Responsibilities
Resolve late-stage delinquencies on home loans through inbound and outbound collections calls
Help customers understand mortgage terms, review delinquency patterns, and negotiate payment arrangements
Bring customer accounts to current status by offering repayment or workout options
Work in a high-volume call center environment
Adhere to scheduled shifts and attendance guidelines
Collaborate within a structured team setting
Meet monthly incentive goals based on performance
Discuss personal financial information as needed and navigate multiple computer applications to provide solutions
Qualifications
Must have at least 80% call center listening test result
Excellent oral and written communication skills
Excellent organizational skills
Ability to multi-task
Must be able to work in teams
Self-motivated and results-oriented
Desired Skills
College degree desired, but not required
Desire to resolve customer issues
Home loans experience preferred
Duration:
12 months with possibility of contract extension
Pay Rate:
$19/hr
Shift Hours:
12 PM – 9 PM (Mon-Thur); 8 AM – 5 PM on Friday; 8 AM – 12 PM (Every other Sat with Flex day during week)
Training:
M-F; 8-5 Classroom training for 3 weeks. OJT will be regular shift hours
To know more about this opportunity, please contact:
#J-18808-Ljbffr