Bilingual - Customer Solutions Representative - Collector - Jacksonville, FL - S
Ally Financial, Jacksonville, Florida, United States, 32290
Overview
General information: Career area Collections. Work location: 12850 W Gran Bay Pkwy, FL. Remote? No. Ref # 21739. Posted Date 02-18-26. Working time: Full time. Ally Financial only succeeds when its people do. We focus on the health and safety of teammates, work-life balance, and diversity and inclusion. We offer generous benefits and employee resource groups to help employees grow professionally. This role is a Customer Solutions Representative focused on assisting auto loan customers with late or missed payments, delivering professional, empathetic, and productive service. Key Details
Work Schedule: Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by the manager. Specific requirements discussed during hiring; all work requirements subject to change. Compensation & Schedule: $23.75/hr + monthly incentives. Training class starts May 4, 2026. Post-training schedule: 8am-5pm EST or 7am-4pm CST, Monday–Friday; 12pm-9pm EST or 11am-8pm CST one day per week; 8am-12pm EST or 7am-11am CST one Saturday per month. The Role (The Work Itself)
Make outbound calls and handle inbound calls to meet performance standards and metrics. Contact Ally auto loan customers regarding late or missed payments. Understand reasons for delinquency and negotiate payment arrangements. Respond to customer inquiries via phone, workflow systems, and email. Research and resolve account discrepancies; document interactions clearly and accurately. Maintain professionalism and accuracy while managing accounts. Meet performance standards for call volume, delinquency, and customer satisfaction. Identify and recommend solutions to avoid repossession losses. Use computerized systems for tracking and troubleshooting. Maintain strict confidentiality of customer information. Adhere to all state and federal laws in handling accounts. Qualifications
Minimum Qualifications 0+ years of experience Bilingual (Spanish/English) required High school diploma or GED required Preferred Qualifications Experience in financial services or related industry preferred Associate or bachelor’s degree in business or related field may be used in lieu of experience Excellent listening, verbal, and written communication skills Strong attention to detail and professional phone etiquette Sales, negotiation, and skip tracing skills preferred Proficiency with Microsoft Windows and internet-based applications Ability to multi-task and meet key performance metrics Ability to identify potential loss and recommend mitigation, with escalation to management as needed Ability to work flexible hours, including weekends, holidays, and overtime as needed Benefits and Total Rewards
Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives. Our Total Rewards program includes compensation and benefits designed to meet your needs and those of your family. Time Away:
20 paid time off days plus 11 paid holidays and 8 hours of volunteer time off yearly (prorated based on start date and status). Planning for the Future:
401(k) with matching and company contributions, student loan paydowns, 529 education savings support, tuition reimbursement, employee stock purchase plan, and financial learning center/coaching. Health & Well-being:
medical, dental, vision, life insurance options for dependents, disability coverage, pre-tax HSA, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and well-being programs. Building a Family:
adoption, surrogacy and fertility assistance, paid parental and caregiver leave, dependent care options, and discounts. Work-Life Integration:
Mental health resources, Weight Watchers program, and other discounts. Other:
travel allowances, relocation assistance, signing bonus, and/or equity where applicable. For more detail, view Ally Total Rewards: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf About Ally
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company focused on Doing it Right and trusted by our customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other protected status. We provide reasonable accommodation to applicants with disabilities; email hrpolicy@ally.com for accommodation requests. Base Pay Range:
$49,400 - $55,640 USD. An individual’s position is determined by role scope, responsibilities, experience, education, and qualifications. We review internal pay, the market, and business environment prior to offering. Eligible for incentive compensation.
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General information: Career area Collections. Work location: 12850 W Gran Bay Pkwy, FL. Remote? No. Ref # 21739. Posted Date 02-18-26. Working time: Full time. Ally Financial only succeeds when its people do. We focus on the health and safety of teammates, work-life balance, and diversity and inclusion. We offer generous benefits and employee resource groups to help employees grow professionally. This role is a Customer Solutions Representative focused on assisting auto loan customers with late or missed payments, delivering professional, empathetic, and productive service. Key Details
Work Schedule: Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by the manager. Specific requirements discussed during hiring; all work requirements subject to change. Compensation & Schedule: $23.75/hr + monthly incentives. Training class starts May 4, 2026. Post-training schedule: 8am-5pm EST or 7am-4pm CST, Monday–Friday; 12pm-9pm EST or 11am-8pm CST one day per week; 8am-12pm EST or 7am-11am CST one Saturday per month. The Role (The Work Itself)
Make outbound calls and handle inbound calls to meet performance standards and metrics. Contact Ally auto loan customers regarding late or missed payments. Understand reasons for delinquency and negotiate payment arrangements. Respond to customer inquiries via phone, workflow systems, and email. Research and resolve account discrepancies; document interactions clearly and accurately. Maintain professionalism and accuracy while managing accounts. Meet performance standards for call volume, delinquency, and customer satisfaction. Identify and recommend solutions to avoid repossession losses. Use computerized systems for tracking and troubleshooting. Maintain strict confidentiality of customer information. Adhere to all state and federal laws in handling accounts. Qualifications
Minimum Qualifications 0+ years of experience Bilingual (Spanish/English) required High school diploma or GED required Preferred Qualifications Experience in financial services or related industry preferred Associate or bachelor’s degree in business or related field may be used in lieu of experience Excellent listening, verbal, and written communication skills Strong attention to detail and professional phone etiquette Sales, negotiation, and skip tracing skills preferred Proficiency with Microsoft Windows and internet-based applications Ability to multi-task and meet key performance metrics Ability to identify potential loss and recommend mitigation, with escalation to management as needed Ability to work flexible hours, including weekends, holidays, and overtime as needed Benefits and Total Rewards
Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives. Our Total Rewards program includes compensation and benefits designed to meet your needs and those of your family. Time Away:
20 paid time off days plus 11 paid holidays and 8 hours of volunteer time off yearly (prorated based on start date and status). Planning for the Future:
401(k) with matching and company contributions, student loan paydowns, 529 education savings support, tuition reimbursement, employee stock purchase plan, and financial learning center/coaching. Health & Well-being:
medical, dental, vision, life insurance options for dependents, disability coverage, pre-tax HSA, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and well-being programs. Building a Family:
adoption, surrogacy and fertility assistance, paid parental and caregiver leave, dependent care options, and discounts. Work-Life Integration:
Mental health resources, Weight Watchers program, and other discounts. Other:
travel allowances, relocation assistance, signing bonus, and/or equity where applicable. For more detail, view Ally Total Rewards: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf About Ally
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company focused on Doing it Right and trusted by our customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other protected status. We provide reasonable accommodation to applicants with disabilities; email hrpolicy@ally.com for accommodation requests. Base Pay Range:
$49,400 - $55,640 USD. An individual’s position is determined by role scope, responsibilities, experience, education, and qualifications. We review internal pay, the market, and business environment prior to offering. Eligible for incentive compensation.
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