Position: Customer Service Representative
Job Type: (Remote)
Unidor is a leading provider of contract services for businesses across various industries. Our team is dedicated to providing exceptional customer service and building strong relationships with our clients. We are currently seeking a motivated and enthusiastic Customer Service Representative to join our team.
Job Summary: As a Customer Service Representative, you will be the first point of contact for our clients and will play a crucial role in ensuring their satisfaction with our services. You will be responsible for handling incoming calls and emails, addressing customer inquiries and concerns, and providing timely and accurate solutions. This is a full-time position, with 40 hours per week, Monday-Friday.
Key Responsibilities:
Answer incoming calls and respond to customer emails in a professional and courteous manner
Provide information about our services, pricing, and policies to potential and existing clients
Address and resolve customer inquiries and concerns in a timely and efficient manner
Document all customer interactions and maintain accurate records in our database
Collaborate with other departments to resolve complex customer issues
Continuously strive to improve customer satisfaction and retention
Stay updated on company products, services, and policies to provide accurate information to customers
Follow up with customers to ensure their needs have been met and address any outstanding issues
Meet and exceed individual and team performance goals and metrics
Qualifications:
High school diploma or equivalent; some college education preferred
Previous experience in customer service or a related field preferred
Strong communication and interpersonal skills
Excellent problem-solving and decision-making abilities
Ability to work in a fast-paced and dynamic environment
Proficiency in Microsoft Office and other relevant software
Ability to multitask and prioritize tasks effectively
Strong attention to detail and accuracy
Positive attitude and willingness to learn and adapt
Ability to work independently and as part of a team
Benefits:
Competitive salary
Comprehensive benefits package including health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Ongoing training and development opportunities
Collaborative and supportive work environment
Join our team at Unidor and be a part of a company that values its employees and is committed to providing exceptional customer service. Apply now to be considered for this exciting opportunity!
#J-18808-Ljbffr
Job Type: (Remote)
Unidor is a leading provider of contract services for businesses across various industries. Our team is dedicated to providing exceptional customer service and building strong relationships with our clients. We are currently seeking a motivated and enthusiastic Customer Service Representative to join our team.
Job Summary: As a Customer Service Representative, you will be the first point of contact for our clients and will play a crucial role in ensuring their satisfaction with our services. You will be responsible for handling incoming calls and emails, addressing customer inquiries and concerns, and providing timely and accurate solutions. This is a full-time position, with 40 hours per week, Monday-Friday.
Key Responsibilities:
Answer incoming calls and respond to customer emails in a professional and courteous manner
Provide information about our services, pricing, and policies to potential and existing clients
Address and resolve customer inquiries and concerns in a timely and efficient manner
Document all customer interactions and maintain accurate records in our database
Collaborate with other departments to resolve complex customer issues
Continuously strive to improve customer satisfaction and retention
Stay updated on company products, services, and policies to provide accurate information to customers
Follow up with customers to ensure their needs have been met and address any outstanding issues
Meet and exceed individual and team performance goals and metrics
Qualifications:
High school diploma or equivalent; some college education preferred
Previous experience in customer service or a related field preferred
Strong communication and interpersonal skills
Excellent problem-solving and decision-making abilities
Ability to work in a fast-paced and dynamic environment
Proficiency in Microsoft Office and other relevant software
Ability to multitask and prioritize tasks effectively
Strong attention to detail and accuracy
Positive attitude and willingness to learn and adapt
Ability to work independently and as part of a team
Benefits:
Competitive salary
Comprehensive benefits package including health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Ongoing training and development opportunities
Collaborative and supportive work environment
Join our team at Unidor and be a part of a company that values its employees and is committed to providing exceptional customer service. Apply now to be considered for this exciting opportunity!
#J-18808-Ljbffr