Medical Customer Service Representative
Pride Health, San Antonio, Texas, United States, 78208
Pride Health is hiring a Medical Customer Service Representative to support our client's medical facilities based in San Antonio, TX 78257. This is a 4-month assignment (possibility of extension or conversion) opportunity and a great way to start working with a top-tier healthcare organization!
Job Details
Job Name: Medical Customer Service Representative
True Title: Pharmacy Care Coordinator
Location: San Antonio, TX 78257
Duration: 4+ months Contract (possibilities of extension)
Pay rate: $12 - 13.14/hr. On W2 (Pay Rate is based on experience/educational qualifications)
Schedule: 8‑hour shift between 8 am - 6 pm (40 hrs. wk.) | Mon - Fri (5 days/wk.)
Job Responsibilities
Conduct high-volume outbound member calls (auto-dialer) to address medication non-compliance, schedule pharmacy telephonic visits, and obtain provider follow-up information
Thrive in high-volume call center environments while consistently meeting weekly and monthly productivity standards
Deliver high-quality customer service to internal teams, providers, and members
Multitask across multiple systems/applications to provide accurate, real-time information
Manage escalated inquiries across queues, fax portals, claims systems, and documentation platforms
Accurately document member and provider interactions in appropriate records and systems
Support clinical staff and leadership with administrative tasks, reports, projects, and specialized assignments
Collaborate with PCPs and clinics to support quality data collection and close care gaps
Maintain strict confidentiality, HIPAA compliance, professionalism, and adherence to organizational and departmental policies
Qualifications
1+ years of experience in a call center environment
1+ years of experience in Customer Service
Background in a Healthcare setting (Familiarity with Healthcare Terminology needed)
Benefits you may qualify for: Comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home, and pet insurance, and employee discounts with preferred vendors.
Equal Employment Opportunity Statement As a certified minority‑owned business, Pride Global and its affiliates – including Russell Tobin, Pride Health, and Pride Now – are committed to creating a diverse environment and are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
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Job Details
Job Name: Medical Customer Service Representative
True Title: Pharmacy Care Coordinator
Location: San Antonio, TX 78257
Duration: 4+ months Contract (possibilities of extension)
Pay rate: $12 - 13.14/hr. On W2 (Pay Rate is based on experience/educational qualifications)
Schedule: 8‑hour shift between 8 am - 6 pm (40 hrs. wk.) | Mon - Fri (5 days/wk.)
Job Responsibilities
Conduct high-volume outbound member calls (auto-dialer) to address medication non-compliance, schedule pharmacy telephonic visits, and obtain provider follow-up information
Thrive in high-volume call center environments while consistently meeting weekly and monthly productivity standards
Deliver high-quality customer service to internal teams, providers, and members
Multitask across multiple systems/applications to provide accurate, real-time information
Manage escalated inquiries across queues, fax portals, claims systems, and documentation platforms
Accurately document member and provider interactions in appropriate records and systems
Support clinical staff and leadership with administrative tasks, reports, projects, and specialized assignments
Collaborate with PCPs and clinics to support quality data collection and close care gaps
Maintain strict confidentiality, HIPAA compliance, professionalism, and adherence to organizational and departmental policies
Qualifications
1+ years of experience in a call center environment
1+ years of experience in Customer Service
Background in a Healthcare setting (Familiarity with Healthcare Terminology needed)
Benefits you may qualify for: Comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home, and pet insurance, and employee discounts with preferred vendors.
Equal Employment Opportunity Statement As a certified minority‑owned business, Pride Global and its affiliates – including Russell Tobin, Pride Health, and Pride Now – are committed to creating a diverse environment and are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
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