Overview
Kelly Services
is hiring a
Contact Center Customer Service Representative I
in
Farmington, CT . If you’re comfortable handling high-volume customer interactions and enjoy supporting customers through clear, professional communication, this role places you at the center of service and spare parts operations. You’ll manage calls, emails, and tickets while processing cases, quotes, and orders with accuracy. The position begins fully on-site for training and transitions to a hybrid schedule once training is complete.
What You’ll Do
Respond to a high volume of inbound and outbound customer calls, emails, and service tickets
Maintain a high level of professionalism and build positive rapport with internal and external customers
Identify customer needs and deliver accurate, timely solutions
Create and manage customer cases using information provided by customers
Enter quotes and orders promptly and accurately
Review customer purchase orders for accuracy and request updates when needed
Provide order status updates, tracking details, and general account support
Utilize SAP and other systems to process and document customer requests
Follow established communication procedures, guidelines, and service standards
Navigate multiple systems and screens while maintaining accuracy
What You’ll Bring
Previous customer service experience required (call center experience strongly preferred)
Strong data entry accuracy and attention to detail
Patient, diplomatic communication style with strong problem-solving skills
Ability to learn new systems and processes quickly
Proficiency with Microsoft Office; SAP or CRM experience required
Flexibility to work varied hours, including nights, weekends, and some holidays
High School Diploma or GED required; college coursework or degree preferred
Schedule & Pay
Monday–Friday | 10:00 AM–6:30 PM | Full-Time
$19.00–$20.00/hr | Weekly Pay
Long-Term Temp with potential for hire based on performance
Hybrid schedule after training: 3 days in office, 2 days remote
Benefits
Weekly pay through direct deposit
Medical, dental, and vision insurance options
Paid holidays and referral bonuses
Long-term and temp-to-hire opportunities
Stable, full-time schedules across multiple shifts
Supportive onboarding and career guidance from your recruiting team
If you’ve supported customers in a call center or ticket-based environment, handled order entry, and balanced high-volume service work with accuracy and professionalism, this is a strong next step. Apply today and help deliver reliable, high-quality customer service in a collaborative, hybrid environment.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
#J-18808-Ljbffr
is hiring a
Contact Center Customer Service Representative I
in
Farmington, CT . If you’re comfortable handling high-volume customer interactions and enjoy supporting customers through clear, professional communication, this role places you at the center of service and spare parts operations. You’ll manage calls, emails, and tickets while processing cases, quotes, and orders with accuracy. The position begins fully on-site for training and transitions to a hybrid schedule once training is complete.
What You’ll Do
Respond to a high volume of inbound and outbound customer calls, emails, and service tickets
Maintain a high level of professionalism and build positive rapport with internal and external customers
Identify customer needs and deliver accurate, timely solutions
Create and manage customer cases using information provided by customers
Enter quotes and orders promptly and accurately
Review customer purchase orders for accuracy and request updates when needed
Provide order status updates, tracking details, and general account support
Utilize SAP and other systems to process and document customer requests
Follow established communication procedures, guidelines, and service standards
Navigate multiple systems and screens while maintaining accuracy
What You’ll Bring
Previous customer service experience required (call center experience strongly preferred)
Strong data entry accuracy and attention to detail
Patient, diplomatic communication style with strong problem-solving skills
Ability to learn new systems and processes quickly
Proficiency with Microsoft Office; SAP or CRM experience required
Flexibility to work varied hours, including nights, weekends, and some holidays
High School Diploma or GED required; college coursework or degree preferred
Schedule & Pay
Monday–Friday | 10:00 AM–6:30 PM | Full-Time
$19.00–$20.00/hr | Weekly Pay
Long-Term Temp with potential for hire based on performance
Hybrid schedule after training: 3 days in office, 2 days remote
Benefits
Weekly pay through direct deposit
Medical, dental, and vision insurance options
Paid holidays and referral bonuses
Long-term and temp-to-hire opportunities
Stable, full-time schedules across multiple shifts
Supportive onboarding and career guidance from your recruiting team
If you’ve supported customers in a call center or ticket-based environment, handled order entry, and balanced high-volume service work with accuracy and professionalism, this is a strong next step. Apply today and help deliver reliable, high-quality customer service in a collaborative, hybrid environment.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
#J-18808-Ljbffr