Vice President, Fraud Strategy & Rules Optimization
SupportFinity™, Phoenix, Arizona, United States
Vice President, Fraud Strategy & Rules Optimization
City National Bank |
City National Bank | Posted Feb 20, 2026
Full-time
Arizona
Unknown
What is the opportunity This is a high-impact leadership opportunity to drive and optimize POS fraud strategy with a dynamic payment’s environment. As Vice President, you will own the performance and evolution of the fraud rules engine, leading strategy development, rule optimization, and decisioning governance across the portfolio. You will be accountable for balancing fraud loss mitigation with customer experience, using data-driven insights to continuously improve approval rates, false positive performance, and operational efficiency. This role requires both strategic oversight and hands‑on expertise in rules tuning, policy development, and performance analytics.
In addition to fraud portfolio ownership, you will support key enterprise transformation initiatives, ensuring fraud workstreams are aligned to strategic roadmaps, risks are escalated appropriately, and program milestones are delivered with disciplined governance. This position offers executive level accountability and the opportunity to materially influence fraud performance, decision strategy, and the successful execution of enterprise priorities. It is ideal for a leader who thrives at the intersection of analytics, technology, and enterprise program management, and who is motivated by measurable impact.
What will you do
Serve as the leader over large scale programs that focus on business transformation program strategy, roadmap, and implementation
Develop business plans and cost benefit analysis for assessment by Senior Leadership
Track and escape issues and risks, ensuring full mitigation and resolution, drive transformational change holistically and work on a variety of projects across the Enterprise Transformation effort
Manage multiple concurrent programs and projects, delivering implementations for business partners
Lead development of business cases to support large capital projects
Manages a large scale Program across multiple business lines in cooperation with Senior Level Executive guidance in order to meet deliverable targets
Responsible for developing, maintaining, monitoring and forecasting Program budget
Will develop and maintain the Program resource plan
Provides Executive level reporting to clearly convey program status, issues, risks and timeline
Will facilitate and drive key decisions from Executive leadership as needed
Develops working relationships with clients & business partners ensuring that business plans are coordinated, aligned and support department and firm goals and objectives
Supports and effectively communicates program goals, objectives, vision and values.
Proactively recognizes, plans and acts on the need for improvement and helps groups to overcome resistance to change
Develops and maintain Communication Plan with key business stakeholders
Will facilitate and lead weekly status meetings with core team and Steering Committee
Lead and optimize POS fraud strategy and decisioning performance, owning the rules engine framework to drive fraud loss mitigation, approval rate optimization, and portfolio health while balancing customer experience and risk appetite.
Establish and govern fraud rules oversight and performance analytics, defining risk thresholds, monitoring key performance indicators, and implementing data-driven enhancements to strengthen control effectiveness and operational efficiency.
Partner cross-functionally to evolve fraud capabilities, collaborating with product, technology, operations, and compliance to modernize decisioning infrastructure and ensure alignment with enterprise risk strategy and regulatory expectations.
Lead and develop a high-performing fraud strategy team, providing executive level reporting, governance oversight, and strategic direction to deliver sustainable performance and continuous improvement.
Support enterprise program management initiatives by leading fraud related workstreams, contributing to roadmap development, identifying risks and dependencies, and ensuring disciplined execution of strategic objectives.
What do you need to succeed Required qualifications
Bachelor's Degree or equivalent
Minimum 5 years of experience with managing large, complex projects and programs
Minimum of 5 years technical experience using analytics to solve business problems and monitor risks; and applying analytic technologies to deliver value to the business.
Additional qualifications
7+ years of progressive experience in payments or card fraud risk management, with demonstrated ownership of fraud strategy and decisioning performance
Deep expertise in fraud rules engine design, tuning, and optimization (e.g., FICO Falcon, TSYS, Actimize, or comparable platforms), with proven ability to materially improve fraud loss performance and approval optimization
Strong analytical background, with experience defining KPIs, monitoring portfolio performance, and translating data insights into strategic action
Working knowledge of regulatory expectations within card payments environments and ability to align fraud controls with enterprise risk appetite
Experience operating within enterprise program governance structures, contributing to roadmap planning, risk escalation, and executive reporting cadences
Proven experience leading complex, cross-functional fraud initiatives from strategy through execution, including rules engine enhancements, system modernization efforts, or control framework improvements
Master’s Degree preferred and 5 to 7+ years of experience managing large, complex projects and programs spanning across multiple lines of business, or equivalent combination of education and experience
Proven track record with strategic planning, program management and business architecture concepts and methodologies.
Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint
Demonstrated ability to communicate ideas clearly and concisely
Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
Requires a solid understanding of the organization's business
Ability to convey credibility, confidence, and sense of authority across a large team
Strong communication/facilitation skills
Strong project management skills/experience
Ability to balance daily tactical needs along with strategic long term continuous improvement efforts.
What's in it for you Compensation Starting base salary: $122,535 - $208,715 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and perks Benefits
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
Inclusion and equal opportunity employment City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Job code
EX-CC2420A0
Job type
Full-time
Location
Arizona
About the company
City National Bank
#J-18808-Ljbffr
City National Bank | Posted Feb 20, 2026
Full-time
Arizona
Unknown
What is the opportunity This is a high-impact leadership opportunity to drive and optimize POS fraud strategy with a dynamic payment’s environment. As Vice President, you will own the performance and evolution of the fraud rules engine, leading strategy development, rule optimization, and decisioning governance across the portfolio. You will be accountable for balancing fraud loss mitigation with customer experience, using data-driven insights to continuously improve approval rates, false positive performance, and operational efficiency. This role requires both strategic oversight and hands‑on expertise in rules tuning, policy development, and performance analytics.
In addition to fraud portfolio ownership, you will support key enterprise transformation initiatives, ensuring fraud workstreams are aligned to strategic roadmaps, risks are escalated appropriately, and program milestones are delivered with disciplined governance. This position offers executive level accountability and the opportunity to materially influence fraud performance, decision strategy, and the successful execution of enterprise priorities. It is ideal for a leader who thrives at the intersection of analytics, technology, and enterprise program management, and who is motivated by measurable impact.
What will you do
Serve as the leader over large scale programs that focus on business transformation program strategy, roadmap, and implementation
Develop business plans and cost benefit analysis for assessment by Senior Leadership
Track and escape issues and risks, ensuring full mitigation and resolution, drive transformational change holistically and work on a variety of projects across the Enterprise Transformation effort
Manage multiple concurrent programs and projects, delivering implementations for business partners
Lead development of business cases to support large capital projects
Manages a large scale Program across multiple business lines in cooperation with Senior Level Executive guidance in order to meet deliverable targets
Responsible for developing, maintaining, monitoring and forecasting Program budget
Will develop and maintain the Program resource plan
Provides Executive level reporting to clearly convey program status, issues, risks and timeline
Will facilitate and drive key decisions from Executive leadership as needed
Develops working relationships with clients & business partners ensuring that business plans are coordinated, aligned and support department and firm goals and objectives
Supports and effectively communicates program goals, objectives, vision and values.
Proactively recognizes, plans and acts on the need for improvement and helps groups to overcome resistance to change
Develops and maintain Communication Plan with key business stakeholders
Will facilitate and lead weekly status meetings with core team and Steering Committee
Lead and optimize POS fraud strategy and decisioning performance, owning the rules engine framework to drive fraud loss mitigation, approval rate optimization, and portfolio health while balancing customer experience and risk appetite.
Establish and govern fraud rules oversight and performance analytics, defining risk thresholds, monitoring key performance indicators, and implementing data-driven enhancements to strengthen control effectiveness and operational efficiency.
Partner cross-functionally to evolve fraud capabilities, collaborating with product, technology, operations, and compliance to modernize decisioning infrastructure and ensure alignment with enterprise risk strategy and regulatory expectations.
Lead and develop a high-performing fraud strategy team, providing executive level reporting, governance oversight, and strategic direction to deliver sustainable performance and continuous improvement.
Support enterprise program management initiatives by leading fraud related workstreams, contributing to roadmap development, identifying risks and dependencies, and ensuring disciplined execution of strategic objectives.
What do you need to succeed Required qualifications
Bachelor's Degree or equivalent
Minimum 5 years of experience with managing large, complex projects and programs
Minimum of 5 years technical experience using analytics to solve business problems and monitor risks; and applying analytic technologies to deliver value to the business.
Additional qualifications
7+ years of progressive experience in payments or card fraud risk management, with demonstrated ownership of fraud strategy and decisioning performance
Deep expertise in fraud rules engine design, tuning, and optimization (e.g., FICO Falcon, TSYS, Actimize, or comparable platforms), with proven ability to materially improve fraud loss performance and approval optimization
Strong analytical background, with experience defining KPIs, monitoring portfolio performance, and translating data insights into strategic action
Working knowledge of regulatory expectations within card payments environments and ability to align fraud controls with enterprise risk appetite
Experience operating within enterprise program governance structures, contributing to roadmap planning, risk escalation, and executive reporting cadences
Proven experience leading complex, cross-functional fraud initiatives from strategy through execution, including rules engine enhancements, system modernization efforts, or control framework improvements
Master’s Degree preferred and 5 to 7+ years of experience managing large, complex projects and programs spanning across multiple lines of business, or equivalent combination of education and experience
Proven track record with strategic planning, program management and business architecture concepts and methodologies.
Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint
Demonstrated ability to communicate ideas clearly and concisely
Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
Requires a solid understanding of the organization's business
Ability to convey credibility, confidence, and sense of authority across a large team
Strong communication/facilitation skills
Strong project management skills/experience
Ability to balance daily tactical needs along with strategic long term continuous improvement efforts.
What's in it for you Compensation Starting base salary: $122,535 - $208,715 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and perks Benefits
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
About us Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
Inclusion and equal opportunity employment City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Job code
EX-CC2420A0
Job type
Full-time
Location
Arizona
About the company
City National Bank
#J-18808-Ljbffr