Residential Consultant
Madison Apartment Group, Arlington Knolls, Pennsylvania, United States
Career Opportunities with Madison Apartment Group
A great place to work.
Position Summary The Residential Consultant reports to the Property Manager and is responsible for acting as the first point of contact for all prospective and current residents in the community. The Residential Consultant performs all activities related to apartment rentals and move-ins, generating and handling traffic, qualifying prospects, preparing lease documentation, and handling current resident relations. Assists in planning and participation in resident functions.
Essential Residential Consultant Job Functions
Provides first-line customer service by creating and maintaining a professional and welcoming environment for prospective and current residents, as well as property guests
Greets prospective residents, determines needs and preferences, leads tours of the property, shows vacant units and markets property amenities to close sales and maintain occupancy
Provides daily customer service and issue resolution for current residents
Maintains responsibility for all activities related to apartment rentals and move-ins, including generating and handling traffic, leasing apartments, and qualifying prospects
Prepares lease documentation and completes move-in and move-out procedures in accordance with the Company’s and the property’s established policies and procedures
Assists in planning and participation in resident functions
Maintains a thorough knowledge of the market and facilitates prospect generation through the most effective advertising mediums and prospect follow-up
Provides high-quality resident service and conveys resident service requests to the Maintenance Supervisor and other service associates
Inspects models and “market ready” vacancies daily to ensure cleanliness
Inspects community grounds and reports any service needs to maintenance staff; inspects move-ins, move-outs, and vacancies
Develops thorough knowledge of the product, as well as the rental community, and surrounding market
Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, resident, service request, etc.
Assists in the management of site social media platforms
Completes Guest Card Information form for all prospective residents and performs proper follow-ups
Completes all lease applications, assists with application verification, and notifies prospective residents of decisions. Provides proper written communication with residents as needed
Completes all lease paperwork and accepts rent and deposits
Prepares daily and weekly reports, move-out inventory, market surveys, etc. as needed
Organizes and files appropriate reports, leases and paperwork
Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays
Agrees to flexible or extended office hours during
season and holidays
Conducts all business in accordance with Company policies/procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, OSHA, and all other laws pertaining to housing.
Knowledge, Skills, and Abilities
Minimum of two years of sales/leasing experience or equivalent preferred
Demonstrated experience delivering exceptional customer service
Ability to follow directives and work with minimum supervision
Superior written and verbal communication skills
Ability to see a project through to completion
Ability to interact positively with residents, employees, vendors, and the general public
Basic arithmetic skills
Ability to pay close attention to detail and adhere to strict deadlines
Excellent follow-up and follow-through skills
Organizational skills to enable effective management of multiple, shifting priorities
Ability to work as a team member
Proficient in Microsoft Office; CRM/ Yardi experience preferred
High School Diploma or equivalent required
Physical and Other Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
While performing the duties of this job, the employee is regularly required to sit and talk or hear
Frequently is required to stand, walk, and use hands to maneuver, handle, or feel objects, or tools
Occasionally required to reach with hands and arms
Must occasionally lift and/or move up to 15 pounds
Specific vision abilities required by this job involve normal vision
Ability to maintain high ethical standards
Ability to work overtime, evenings, weekends, or holidays as necessary
Ability and willingness to travel between assigned properties and for outside Marketing required
Access to reliable means of transportation to complete outside Marketing within assigned timeframes
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Position Summary The Residential Consultant reports to the Property Manager and is responsible for acting as the first point of contact for all prospective and current residents in the community. The Residential Consultant performs all activities related to apartment rentals and move-ins, generating and handling traffic, qualifying prospects, preparing lease documentation, and handling current resident relations. Assists in planning and participation in resident functions.
Essential Residential Consultant Job Functions
Provides first-line customer service by creating and maintaining a professional and welcoming environment for prospective and current residents, as well as property guests
Greets prospective residents, determines needs and preferences, leads tours of the property, shows vacant units and markets property amenities to close sales and maintain occupancy
Provides daily customer service and issue resolution for current residents
Maintains responsibility for all activities related to apartment rentals and move-ins, including generating and handling traffic, leasing apartments, and qualifying prospects
Prepares lease documentation and completes move-in and move-out procedures in accordance with the Company’s and the property’s established policies and procedures
Assists in planning and participation in resident functions
Maintains a thorough knowledge of the market and facilitates prospect generation through the most effective advertising mediums and prospect follow-up
Provides high-quality resident service and conveys resident service requests to the Maintenance Supervisor and other service associates
Inspects models and “market ready” vacancies daily to ensure cleanliness
Inspects community grounds and reports any service needs to maintenance staff; inspects move-ins, move-outs, and vacancies
Develops thorough knowledge of the product, as well as the rental community, and surrounding market
Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, resident, service request, etc.
Assists in the management of site social media platforms
Completes Guest Card Information form for all prospective residents and performs proper follow-ups
Completes all lease applications, assists with application verification, and notifies prospective residents of decisions. Provides proper written communication with residents as needed
Completes all lease paperwork and accepts rent and deposits
Prepares daily and weekly reports, move-out inventory, market surveys, etc. as needed
Organizes and files appropriate reports, leases and paperwork
Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays
Agrees to flexible or extended office hours during
season and holidays
Conducts all business in accordance with Company policies/procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, OSHA, and all other laws pertaining to housing.
Knowledge, Skills, and Abilities
Minimum of two years of sales/leasing experience or equivalent preferred
Demonstrated experience delivering exceptional customer service
Ability to follow directives and work with minimum supervision
Superior written and verbal communication skills
Ability to see a project through to completion
Ability to interact positively with residents, employees, vendors, and the general public
Basic arithmetic skills
Ability to pay close attention to detail and adhere to strict deadlines
Excellent follow-up and follow-through skills
Organizational skills to enable effective management of multiple, shifting priorities
Ability to work as a team member
Proficient in Microsoft Office; CRM/ Yardi experience preferred
High School Diploma or equivalent required
Physical and Other Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
While performing the duties of this job, the employee is regularly required to sit and talk or hear
Frequently is required to stand, walk, and use hands to maneuver, handle, or feel objects, or tools
Occasionally required to reach with hands and arms
Must occasionally lift and/or move up to 15 pounds
Specific vision abilities required by this job involve normal vision
Ability to maintain high ethical standards
Ability to work overtime, evenings, weekends, or holidays as necessary
Ability and willingness to travel between assigned properties and for outside Marketing required
Access to reliable means of transportation to complete outside Marketing within assigned timeframes
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