Automotive Diagnostic Consultant II - Bilingual Spanish
AutoZone de México, Elk Grove, California, us, 95759
Hybrid role 3X a week in office in Elk Grove, CA; no remote capabilities
Position Summary
An Automotive Diagnostic Consultant is responsible for guiding ALLDATA customers through automotive diagnostic and repair procedures by phone or web-based communications. The details of the diagnostic and repair cases can then be recorded in the Experience Based Repair Solutions (EBRS) database. Automotive Diagnostic Consultants need to maintain a positive, ongoing relationship with ALLDATA customers to ensure trust and create a strong basis for continued customer loyalty. Position Responsibilities - Other duties may be assigned
Guide and verbally assist ALLDATA Tech-Assist customers and prospects with vehicle diagnosis and repairs by providing expert automotive advice based on personal experience, collaboration and research. Contact customers to confirm that the guidance or fix provided solved the issue. Utilize administrative tools to input repair information into the system for future publication into the EBRS database. Contribute suggested repairs to ALLDATA Community and monitor forum-members’ posts for accuracy and adherence to forum guidelines General responsibilities: Email communications, participate in meetings, committees, and other duties as assigned. Assist other individuals, groups or departments when necessary to support internal and external customers and company objectives. Participate in software testing and any other special project or assignment as needed. Position Requirements
High school diploma or equivalent General education, Automotive and/or Diesel technology Bilingual in Spanish Minimum 6 years of professional automotive diagnostic and repair Extensive experience and knowledge of automotive diagnostic methodologies and system operating strategies Preferred but not required
Associate’s degree or equivalent in Automotive and/or Diesel technology ASE L1 certification Shop owner/manager experience – ASE C1 Automotive Service Consultant certification European manufacturer-specific diagnostic and repair experience and training Diagnostic and repair experience on light duty/medium diesel vehicles - ASE A9, L2 certifications Certificates, Licenses and Registrations
Current ASE Master Automobile certifications (A1 – A8). Preferred but not required
ASE L1 certification Collision repair – body, frame or paint repair experience – ASE B-series certifications The salary range for this position is $62,900 – $105,000. When extending an offer of employment, ALLDATA considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, company financials, as well as external market and organizational considerations. ALLDATA values and is committed to diversity, equity and inclusion.
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An Automotive Diagnostic Consultant is responsible for guiding ALLDATA customers through automotive diagnostic and repair procedures by phone or web-based communications. The details of the diagnostic and repair cases can then be recorded in the Experience Based Repair Solutions (EBRS) database. Automotive Diagnostic Consultants need to maintain a positive, ongoing relationship with ALLDATA customers to ensure trust and create a strong basis for continued customer loyalty. Position Responsibilities - Other duties may be assigned
Guide and verbally assist ALLDATA Tech-Assist customers and prospects with vehicle diagnosis and repairs by providing expert automotive advice based on personal experience, collaboration and research. Contact customers to confirm that the guidance or fix provided solved the issue. Utilize administrative tools to input repair information into the system for future publication into the EBRS database. Contribute suggested repairs to ALLDATA Community and monitor forum-members’ posts for accuracy and adherence to forum guidelines General responsibilities: Email communications, participate in meetings, committees, and other duties as assigned. Assist other individuals, groups or departments when necessary to support internal and external customers and company objectives. Participate in software testing and any other special project or assignment as needed. Position Requirements
High school diploma or equivalent General education, Automotive and/or Diesel technology Bilingual in Spanish Minimum 6 years of professional automotive diagnostic and repair Extensive experience and knowledge of automotive diagnostic methodologies and system operating strategies Preferred but not required
Associate’s degree or equivalent in Automotive and/or Diesel technology ASE L1 certification Shop owner/manager experience – ASE C1 Automotive Service Consultant certification European manufacturer-specific diagnostic and repair experience and training Diagnostic and repair experience on light duty/medium diesel vehicles - ASE A9, L2 certifications Certificates, Licenses and Registrations
Current ASE Master Automobile certifications (A1 – A8). Preferred but not required
ASE L1 certification Collision repair – body, frame or paint repair experience – ASE B-series certifications The salary range for this position is $62,900 – $105,000. When extending an offer of employment, ALLDATA considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, company financials, as well as external market and organizational considerations. ALLDATA values and is committed to diversity, equity and inclusion.
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