Metro Ford of Madison is seeking a Parts Counterperson to join our team in Madison, WI. This key role involves providing exceptional customer service by efficiently managing parts sales and inventory to support both customers and service technicians.
Responsibilities
Greet and assist customers promptly and professionally at the parts counter.
Process parts orders accurately and ensure timely delivery to customers and service staff.
Manage inventory levels and coordinate with suppliers to replenish stock as needed.
Maintain organized and clean parts area to facilitate easy access and efficient workflow.
Utilize computer systems to look up parts information, availability, and pricing.
Work closely with service department to fulfill parts requests and support repair work.
Handle customer inquiries and resolve issues or elevate as necessary.
Requirements
Previous experience in Ford automotive parts or related retail environment preferred.
Strong customer service and communication skills.
Ability to handle multiple tasks and prioritize effectively.
Computer proficiency, including parts catalog software and inventory systems.
Attention to detail and accuracy in order processing.
Basic knowledge of automotive parts and terminology is a plus.
Saturday rotation will be required.
Benefits
Competitive pay and potential for advancement.
Employee discounts on vehicle services and parts.
Supportive and team-oriented work environment.
Comprehensive training and development opportunities.
401(k)
About the Company Metro Ford of Madison is a well-established dealership committed to providing exceptional automotive sales and service in Madison, WI. We pride ourselves on our customer-first approach and our knowledgeable, friendly staff dedicated to delivering quality and value.
Hours of Operation Monday - Friday: 8am to 5pm Saturday: 8am to 3pm
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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Responsibilities
Greet and assist customers promptly and professionally at the parts counter.
Process parts orders accurately and ensure timely delivery to customers and service staff.
Manage inventory levels and coordinate with suppliers to replenish stock as needed.
Maintain organized and clean parts area to facilitate easy access and efficient workflow.
Utilize computer systems to look up parts information, availability, and pricing.
Work closely with service department to fulfill parts requests and support repair work.
Handle customer inquiries and resolve issues or elevate as necessary.
Requirements
Previous experience in Ford automotive parts or related retail environment preferred.
Strong customer service and communication skills.
Ability to handle multiple tasks and prioritize effectively.
Computer proficiency, including parts catalog software and inventory systems.
Attention to detail and accuracy in order processing.
Basic knowledge of automotive parts and terminology is a plus.
Saturday rotation will be required.
Benefits
Competitive pay and potential for advancement.
Employee discounts on vehicle services and parts.
Supportive and team-oriented work environment.
Comprehensive training and development opportunities.
401(k)
About the Company Metro Ford of Madison is a well-established dealership committed to providing exceptional automotive sales and service in Madison, WI. We pride ourselves on our customer-first approach and our knowledgeable, friendly staff dedicated to delivering quality and value.
Hours of Operation Monday - Friday: 8am to 5pm Saturday: 8am to 3pm
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
#J-18808-Ljbffr