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Customer Service Representative

Mr. Rooter LLC, Elk Grove Village, Illinois, us, 60009

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Benefits

Competitive salary

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

We are seeking individuals that are on time to work, do not have an attendance issue, have a positive attitude and a loyal personality towards the employer, someone that is willing to learn, teach others and take feedback, someone that has a friendly customer service phone voice. We are seeking entry level or experienced customer representatives for our office.

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities

Receive incoming calls in professional and courteous manner

Prioritize and coordinate the scheduling of services

Coordinate delays in schedule with customers and service technicians

Use customer development techniques to solicit work through phone, email, mail and personal customer contacts

Perform other duties as needed which may include cross-training in related positions

Job Requirements

Minimum two years admin experience

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Positive Attitude

Team player who can work independently

Benefits Benefits package varies by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

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