Customer Service Representative - Peoria, AZ
Kedia Corporation, Peoria, Arizona, United States, 85381
Overview
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.
Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools Tools used in this occupation include Autodialers, Automated attendant systems, Automatic call distributor (ACD) systems, Scanners, and Standalone telephone caller identification.
Autodialers — Autodialing systems; Predictive dialers
Automated attendant systems — Voice broadcasting systems
Automatic call distributor (ACD) — Automatic call distribution (ACD) system
Scanners
Standalone telephone caller identification — Calling line identification equipment; Dialed number identification systems (DNIS)
Technology
Contact center software — Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management (CRM) software — Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software — Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software — Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software — Microsoft Excel
Knowledge
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services, including needs assessment and satisfaction evaluation.
Clerical — Knowledge of administrative and clerical procedures and systems, including word processing, records management, and office terminology.
English Language — Knowledge of structure and content of the English language, including spelling, grammar, and rules of composition.
Skills
Active Listening
— Giving full attention to what others are saying, understanding points, asking appropriate questions, and not interrupting.
Speaking
— Effectively conveying information verbally.
Service Orientation
— Actively looking for ways to help people.
Persuasion
— Persuading others to change their minds or behavior.
Reading Comprehension
— Understanding written material related to work.
Critical Thinking
— Using logic to evaluate solutions and problems.
Writing
— Communicating effectively in writing for the audience.
Coordination
— Adjusting actions in relation to others.
Social Perceptiveness
— Awareness of others' reactions and understanding why they react as they do.
Negotiation
— Bringing others together to reconcile differences.
Abilities
Oral Comprehension
— Ability to listen to and understand spoken information.
Oral Expression
— Ability to convey information verbally so others understand.
Speech Clarity
— Ability to speak clearly so others understand you.
Speech Recognition
— Ability to identify and understand speech.
Written Expression
— Ability to write clearly for understanding.
Near Vision
— Ability to see details at close range.
Problem Sensitivity
— Ability to recognize when something is wrong or likely to go wrong.
Written Comprehension
— Ability to read and understand written information.
Deductive Reasoning
— Ability to apply general rules to specific problems.
Inductive Reasoning
— Ability to form general rules from information.
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
#J-18808-Ljbffr
Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools Tools used in this occupation include Autodialers, Automated attendant systems, Automatic call distributor (ACD) systems, Scanners, and Standalone telephone caller identification.
Autodialers — Autodialing systems; Predictive dialers
Automated attendant systems — Voice broadcasting systems
Automatic call distributor (ACD) — Automatic call distribution (ACD) system
Scanners
Standalone telephone caller identification — Calling line identification equipment; Dialed number identification systems (DNIS)
Technology
Contact center software — Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management (CRM) software — Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software — Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software — Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software — Microsoft Excel
Knowledge
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services, including needs assessment and satisfaction evaluation.
Clerical — Knowledge of administrative and clerical procedures and systems, including word processing, records management, and office terminology.
English Language — Knowledge of structure and content of the English language, including spelling, grammar, and rules of composition.
Skills
Active Listening
— Giving full attention to what others are saying, understanding points, asking appropriate questions, and not interrupting.
Speaking
— Effectively conveying information verbally.
Service Orientation
— Actively looking for ways to help people.
Persuasion
— Persuading others to change their minds or behavior.
Reading Comprehension
— Understanding written material related to work.
Critical Thinking
— Using logic to evaluate solutions and problems.
Writing
— Communicating effectively in writing for the audience.
Coordination
— Adjusting actions in relation to others.
Social Perceptiveness
— Awareness of others' reactions and understanding why they react as they do.
Negotiation
— Bringing others together to reconcile differences.
Abilities
Oral Comprehension
— Ability to listen to and understand spoken information.
Oral Expression
— Ability to convey information verbally so others understand.
Speech Clarity
— Ability to speak clearly so others understand you.
Speech Recognition
— Ability to identify and understand speech.
Written Expression
— Ability to write clearly for understanding.
Near Vision
— Ability to see details at close range.
Problem Sensitivity
— Ability to recognize when something is wrong or likely to go wrong.
Written Comprehension
— Ability to read and understand written information.
Deductive Reasoning
— Ability to apply general rules to specific problems.
Inductive Reasoning
— Ability to form general rules from information.
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
#J-18808-Ljbffr