Customer Service Representative
GigaFlight Connectivity, Inc., Milwaukee, Wisconsin, United States, 53244
Company Description
GigaFlight Connectivity, Inc. specializes in high-performance electronic cables, connectors, and assemblies designed for aerospace, defense, and other demanding applications. As a PMA production approval holder and AS/ISO-certified company, GigaFlight adheres to the highest industry standards to deliver high-quality products and services. Our team of experts leverages deep aerospace cable industry experience to provide innovative solutions, optimize costs, and streamline lead times. Whether serving standard cable needs or supporting OEM systems, we are dedicated to advancing connectivity through innovation and exceptional customer support.
Role Description JoinGIGAFLIGHT Connectivity, a growing aerospace company in the Metro Milwaukee area, and become part of a fast‑paced, collaborative Sales and Customer Service team. In this role, you’ll help deliver world‑class service to both internal teams and external customers by supporting daily quote and order activity, assisting with order preparation and entry, and working closely with Sales and Operations to ensure customer needs are met accurately and on time.
You’ll communicate directly with customers to answer questions, support quote requests, and help move orders through the process, while also contributing behind the scenes by coordinating workflows, maintaining documentation, and supporting continuous improvement efforts. This is a great opportunity for someone who enjoys variety, teamwork, and learning the ins and outs of a growing aerospace business.
Qualifications
Help coordinate the daily flow of quotes and orders across the Customer Service team
Balance multiple priorities while staying organized and on schedule
Support clear communication through team meetings and shared workflows
Assist with maintaining and updating Customer Service work instructions
Pitch in on additional projects or tasks as needed to support the team
Experience & Background
Some college coursework or 3-5 years of relevant customer service experience preferred
Experience in a customer-facing, administrative, or support role is a plus
Familiarity with CRM systems or order management tools is highly beneficial, but not required
Core Skills & Competencies
Communication:
Clear, professional written and verbal communication skills with a customer-focused mindset
Organization & Time Management:
Able to manage multiple tasks in a fast-paced environment while staying detail-oriented
Problem‑Solving:
Comfortable identifying issues and working toward practical solutions
Collaboration:
Enjoys working as part of a team and contributing to a positive, supportive work environment
Judgment & Decision‑Making:
Able to make thoughtful decisions that support both customer needs and internal goals
Technical Skills
Comfortable using Microsoft 365 (Outlook, Word, Excel, Teams, PowerPoint)
Confident working with digital tools and cloud‑based systems
Exposure to ERP or business management systems is a plus
Strong general computer skills with the ability to learn new software quickly
Typing speed of approximately 45 WPM or higher
Personal Qualities
Organized, process‑minded, and dependable with strong follow‑through
Adaptable, solution‑oriented, and eager to learn
Professional, calm, and effective during busy or high‑volume periods
Brings a positive attitude, a sense of humor, and a genuine desire to help customers succeed
#J-18808-Ljbffr
Role Description JoinGIGAFLIGHT Connectivity, a growing aerospace company in the Metro Milwaukee area, and become part of a fast‑paced, collaborative Sales and Customer Service team. In this role, you’ll help deliver world‑class service to both internal teams and external customers by supporting daily quote and order activity, assisting with order preparation and entry, and working closely with Sales and Operations to ensure customer needs are met accurately and on time.
You’ll communicate directly with customers to answer questions, support quote requests, and help move orders through the process, while also contributing behind the scenes by coordinating workflows, maintaining documentation, and supporting continuous improvement efforts. This is a great opportunity for someone who enjoys variety, teamwork, and learning the ins and outs of a growing aerospace business.
Qualifications
Help coordinate the daily flow of quotes and orders across the Customer Service team
Balance multiple priorities while staying organized and on schedule
Support clear communication through team meetings and shared workflows
Assist with maintaining and updating Customer Service work instructions
Pitch in on additional projects or tasks as needed to support the team
Experience & Background
Some college coursework or 3-5 years of relevant customer service experience preferred
Experience in a customer-facing, administrative, or support role is a plus
Familiarity with CRM systems or order management tools is highly beneficial, but not required
Core Skills & Competencies
Communication:
Clear, professional written and verbal communication skills with a customer-focused mindset
Organization & Time Management:
Able to manage multiple tasks in a fast-paced environment while staying detail-oriented
Problem‑Solving:
Comfortable identifying issues and working toward practical solutions
Collaboration:
Enjoys working as part of a team and contributing to a positive, supportive work environment
Judgment & Decision‑Making:
Able to make thoughtful decisions that support both customer needs and internal goals
Technical Skills
Comfortable using Microsoft 365 (Outlook, Word, Excel, Teams, PowerPoint)
Confident working with digital tools and cloud‑based systems
Exposure to ERP or business management systems is a plus
Strong general computer skills with the ability to learn new software quickly
Typing speed of approximately 45 WPM or higher
Personal Qualities
Organized, process‑minded, and dependable with strong follow‑through
Adaptable, solution‑oriented, and eager to learn
Professional, calm, and effective during busy or high‑volume periods
Brings a positive attitude, a sense of humor, and a genuine desire to help customers succeed
#J-18808-Ljbffr