Employee Success Consultant
Search Jobs - INL Professional Careers, Idaho Falls, Idaho, United States, 83401
As an Employee Success Consultant at Idaho National Laboratory, you will help build the next generation of innovators who advance U.S. leadership in nuclear energy and transformative technologies. This person will serve as a trusted partner to create holistic employee experiences by addressing workplace concerns, ensuring fair treatment, and enabling professional growth. Key responsibilities include serving as a centralized contact for employee support, conducting confidential inquiries, facilitating resolutions, and partnering with management to optimize performance and engagement. This role requires strong familiarity with employment laws, experience in mediation, and the ability to conduct risk assessments. Success in this position is measured by increased employee trust and engagement, timely conflict resolution, and the effective implementation of organizational enhancements.
Core Purpose
Serves as a trusted partner who creates holistic employee experiences by addressing workplace concerns, ensuring fair treatment, and enabling professional growth
Advances employee success and development by aligning individual achievements with organizational goals
Augments mission outcomes by ensuring employee growth and engagement directly contribute to laboratory success
Key Responsibilities Inquiry & Assessment
Serves as a centralized point of contact for employees seeking support, guidance, workplace issue resolution, or assistance with navigating complex situations in the workplace (e.g., accommodations, leaves, personnel matters, etc.)
Conducts confidential inquiry conversations to understand employee needs, whether related to challenges, development opportunities, or career questions
Triages requests to determine appropriate level of support, from immediate coaching, and accessing appropriate contacts to more formal fact-finding processes
Maintains accessible communication channels and creates a welcoming environment for employees to seek assistance
Advisory Functions
Serves as a vital link between employees and leadership, fostering open communication by addressing concerns, workplace challenges, and systemic issues to enhance employee well‑being and boost productivity
Conduct confidential fact‑finding and information gathering when employees face conflicts, concerns about fair treatment, or workplace challenges
Facilitate resolution conversations and mediates disputes to restore positive working relationships
Analyze organizational policies and practices to ensure fairness, consistency, and legal compliance across all employee interactions
Success Functions
Collaborates with managers to optimize employee performance, engagement, and add value to the laboratory mission
Partners with other Human Resources professionals across all discipline, division and departmental lines to build holistic solutions that meet the needs of both employees and the laboratory
Partners with other laboratory organizations as needed to ensure holistic solutions are met and supported
Integrated Functions
Identifies patterns in employee challenges to recommend both preventative policies and proactive development solutions
Develop successful strategies (e.g., training needs based on trending data analysis and conflict resolution discussions)
Balances individual employee needs with organizational objectives, finding solutions that serve both
Build trust through confidential consultation and support while maintaining transparency about organizational realities
Operates with appropriate independence to maintain objectivity while collaborating closely with leadership and management
Partners with other Human Resources professionals across all disciplines, division and departmental lines to build holistic solutions that meet the needs of both employees and the laboratory
Technical Competencies
Thorough familiarity with state and federal employment laws and ability to interpret them
Experience with union contract interpretation and grievance procedures
Robust experience in complex mediations
Solid knowledge of EEOC regulations and complaint processes
Considerable understanding of FMLA and ADA laws and requirements
Working familiarity and some experience with workplace investigations (discrimination, harassment, retaliation complaints, etc.)
Skilled in developing executive reports and decision documents
Excellent verbal and written communication skills
Success Metrics
Increase employee trust and engagement scores
Ensure timely resolution rates for workplace concerns and conflicts
Track employee performance improvements and career progression metrics
Monitor retention rates, with a focus on high‑performing employees
Implement organizational enhancements based on employee feedback and data analysis
Strategic & Analytical Skills
Experience translating complex legal/regulatory requirements into accessible guidance for managers
Ability to conduct risk assessments and provide mitigation strategies
In partnership with data analysts, identify trends in employee relations issues and recommend systemic solutions
Interpersonal & Influence Skills
Proven ability to build trust across varied employee groups and management levels
Conflict resolution and de‑escalation skills in high‑stakes situations
Experience coaching managers through difficult employee situations
Ability to balance employee advocacy with organizational needs and legal compliance
Proven expertise in creating cohesive team environments, promoting commitment and nurturing a positive team spirit
Disposition & Judgment
Demonstrated discretion handling sensitive and confidential matters
Sound judgment in ambiguous situations requiring balance between competing interests
Resilience and composure under pressure
Self‑motivated and results oriented, with proven ability to manage multiple tasks in a deadline‑driven environment
Required
Level 3: Bachelor's degree from an accredited institution a focus on HR, Business, Employment Law, Legal Studies or related degree and 5 years of relevant experience; or Master's degree and 2 years of experience; or J.D or Ph.D. and 2 years of experience
Level 4: Bachelor's degree from an accredited institution a focus on HR, Business, Employment Law, Legal Studies or related degree and 9 years of relevant experience; or Master's degree and 6 years of experience; or J.D or Ph.D. and 4 years of experience
Strong knowledge of state and federal employment laws (e.g., ADA, FMLA, EEOC regulations) and their application
Familiarity with workplace investigations, including discrimination, harassment, and retaliation complaints
Ability to translate legal and regulatory requirements into accessible guidance for managers
Experience conducting risk assessments and proposing mitigation strategies
Skilled in identifying trends in employee workplace issues through data analysis and recommending systemic solutions
Demonstrated discretion in handling sensitive and confidential matters
Sound judgment in navigating ambiguous situations with competing interests
Excellent verbal, presentation, and listening communication skills
The ideal candidate will possess
Advanced degree from an accredited institution HR, Business, Employment Law, or related degree.
Certification in mediation, conflict resolution, or HR disciplines (e.g., SHRM‑CP/SCP, PHR/SPHR)
Advanced experience with data analysis tools for employee metrics
Previous experience facilitating large‑scale training sessions or workshops
Familiarity with organizational change management principles
The pay range for this position is Level 3 ($79,344 - $162,732). Level 4 ($95,256–$195,288). At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials
Physical Requirements While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, and work in an office environment. The job requires hand/finger dexterity to keyboard or type, handle materials, manipulate tools, and reach with hands and arms. The job requires the operation of office equipment. The employee must occasionally lift and/or move up to 35 pounds. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with people is required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions The job works in a general office environment with a moderate noise level. May be exposed to discomforts associated with constant monitoring of computer video display screens. Intermittent exposure to stress because of human behavior and various responsibilities. Position requires working more than 8 hours/day and working alone.
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Core Purpose
Serves as a trusted partner who creates holistic employee experiences by addressing workplace concerns, ensuring fair treatment, and enabling professional growth
Advances employee success and development by aligning individual achievements with organizational goals
Augments mission outcomes by ensuring employee growth and engagement directly contribute to laboratory success
Key Responsibilities Inquiry & Assessment
Serves as a centralized point of contact for employees seeking support, guidance, workplace issue resolution, or assistance with navigating complex situations in the workplace (e.g., accommodations, leaves, personnel matters, etc.)
Conducts confidential inquiry conversations to understand employee needs, whether related to challenges, development opportunities, or career questions
Triages requests to determine appropriate level of support, from immediate coaching, and accessing appropriate contacts to more formal fact-finding processes
Maintains accessible communication channels and creates a welcoming environment for employees to seek assistance
Advisory Functions
Serves as a vital link between employees and leadership, fostering open communication by addressing concerns, workplace challenges, and systemic issues to enhance employee well‑being and boost productivity
Conduct confidential fact‑finding and information gathering when employees face conflicts, concerns about fair treatment, or workplace challenges
Facilitate resolution conversations and mediates disputes to restore positive working relationships
Analyze organizational policies and practices to ensure fairness, consistency, and legal compliance across all employee interactions
Success Functions
Collaborates with managers to optimize employee performance, engagement, and add value to the laboratory mission
Partners with other Human Resources professionals across all discipline, division and departmental lines to build holistic solutions that meet the needs of both employees and the laboratory
Partners with other laboratory organizations as needed to ensure holistic solutions are met and supported
Integrated Functions
Identifies patterns in employee challenges to recommend both preventative policies and proactive development solutions
Develop successful strategies (e.g., training needs based on trending data analysis and conflict resolution discussions)
Balances individual employee needs with organizational objectives, finding solutions that serve both
Build trust through confidential consultation and support while maintaining transparency about organizational realities
Operates with appropriate independence to maintain objectivity while collaborating closely with leadership and management
Partners with other Human Resources professionals across all disciplines, division and departmental lines to build holistic solutions that meet the needs of both employees and the laboratory
Technical Competencies
Thorough familiarity with state and federal employment laws and ability to interpret them
Experience with union contract interpretation and grievance procedures
Robust experience in complex mediations
Solid knowledge of EEOC regulations and complaint processes
Considerable understanding of FMLA and ADA laws and requirements
Working familiarity and some experience with workplace investigations (discrimination, harassment, retaliation complaints, etc.)
Skilled in developing executive reports and decision documents
Excellent verbal and written communication skills
Success Metrics
Increase employee trust and engagement scores
Ensure timely resolution rates for workplace concerns and conflicts
Track employee performance improvements and career progression metrics
Monitor retention rates, with a focus on high‑performing employees
Implement organizational enhancements based on employee feedback and data analysis
Strategic & Analytical Skills
Experience translating complex legal/regulatory requirements into accessible guidance for managers
Ability to conduct risk assessments and provide mitigation strategies
In partnership with data analysts, identify trends in employee relations issues and recommend systemic solutions
Interpersonal & Influence Skills
Proven ability to build trust across varied employee groups and management levels
Conflict resolution and de‑escalation skills in high‑stakes situations
Experience coaching managers through difficult employee situations
Ability to balance employee advocacy with organizational needs and legal compliance
Proven expertise in creating cohesive team environments, promoting commitment and nurturing a positive team spirit
Disposition & Judgment
Demonstrated discretion handling sensitive and confidential matters
Sound judgment in ambiguous situations requiring balance between competing interests
Resilience and composure under pressure
Self‑motivated and results oriented, with proven ability to manage multiple tasks in a deadline‑driven environment
Required
Level 3: Bachelor's degree from an accredited institution a focus on HR, Business, Employment Law, Legal Studies or related degree and 5 years of relevant experience; or Master's degree and 2 years of experience; or J.D or Ph.D. and 2 years of experience
Level 4: Bachelor's degree from an accredited institution a focus on HR, Business, Employment Law, Legal Studies or related degree and 9 years of relevant experience; or Master's degree and 6 years of experience; or J.D or Ph.D. and 4 years of experience
Strong knowledge of state and federal employment laws (e.g., ADA, FMLA, EEOC regulations) and their application
Familiarity with workplace investigations, including discrimination, harassment, and retaliation complaints
Ability to translate legal and regulatory requirements into accessible guidance for managers
Experience conducting risk assessments and proposing mitigation strategies
Skilled in identifying trends in employee workplace issues through data analysis and recommending systemic solutions
Demonstrated discretion in handling sensitive and confidential matters
Sound judgment in navigating ambiguous situations with competing interests
Excellent verbal, presentation, and listening communication skills
The ideal candidate will possess
Advanced degree from an accredited institution HR, Business, Employment Law, or related degree.
Certification in mediation, conflict resolution, or HR disciplines (e.g., SHRM‑CP/SCP, PHR/SPHR)
Advanced experience with data analysis tools for employee metrics
Previous experience facilitating large‑scale training sessions or workshops
Familiarity with organizational change management principles
The pay range for this position is Level 3 ($79,344 - $162,732). Level 4 ($95,256–$195,288). At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials
Physical Requirements While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, and work in an office environment. The job requires hand/finger dexterity to keyboard or type, handle materials, manipulate tools, and reach with hands and arms. The job requires the operation of office equipment. The employee must occasionally lift and/or move up to 35 pounds. Sufficient visual acuity and hearing capacity to perform the essential functions and interact with people is required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions The job works in a general office environment with a moderate noise level. May be exposed to discomforts associated with constant monitoring of computer video display screens. Intermittent exposure to stress because of human behavior and various responsibilities. Position requires working more than 8 hours/day and working alone.
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