Outbound Call Center Rep
Hispanic Alliance for Career Enhancement, Florida, New York, United States
How will this role have an impact?
At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.
As part of the Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in‑home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals. This role will report to a Member Engagement Manager.
Starting hourly rate $15.00, with unlimited bi‑weekly commission potential.
10 days of required paid training (Monday‑Friday, 8AM‑4:30PM CST).
Call center hours of operation are Monday‑Sunday 7AM‑9PM; actual shift will be determined at time of hire.
Competitive benefits, PTO, tuition reimbursement, and more!
What will you do?
Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in‑home or virtual health evaluation with a provider.
Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
Present a positive, professional, and high‑energy approach to clients, health plan members, and team members.
Meet daily goals set by the department (i.e., 300‑400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
Report member complaints and escalations immediately to Member Engagement Managers.
Participate in peer side‑by‑side coaching as needed.
Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
We are looking for someone with:
A High School Diploma or equivalent is preferred.
1+ year call center experience OR 2+ years general work experience required.
Previous outbound call center or high‑volume experience working in a metrics‑driven environment, with an auto dialer, and/or using scripts is preferred.
A desire to work in an efficient, results‑oriented outbound call center environment.
Persuasive with the ability to rebut while treating all health plan members with professional courtesy.
Good communication skills, friendly and conversational.
Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
Strong computer skills and the ability to use multiple systems at the same time, while making calls.
Benefits
Medical, Dental and Vision plans; insurance starts the 1st of each month after the start date.
Bi‑weekly pay with monthly commission bonus potential.
401(k), employee stock purchase program and tuition reimbursement.
Employee discount programs.
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include affordable medical plan options, a 401(k) plan (including matching company contributions), an employee stock purchase plan, no‑cost wellness programs, confidential counseling and financial coaching, paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, and many other benefits depending on eligibility.
Work From Home Requirements To qualify, you must have verified and reliable internet service with 10 MB upload/download ability available in your home. The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.
Conditions of Employment Successful completion of background check is required for this position.
Anticipated Weekly Hours 40
Pay Range $15.00 – $26.93 (base hourly rate; actual offer depends on experience, education, geography and other factors).
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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As part of the Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in‑home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals. This role will report to a Member Engagement Manager.
Starting hourly rate $15.00, with unlimited bi‑weekly commission potential.
10 days of required paid training (Monday‑Friday, 8AM‑4:30PM CST).
Call center hours of operation are Monday‑Sunday 7AM‑9PM; actual shift will be determined at time of hire.
Competitive benefits, PTO, tuition reimbursement, and more!
What will you do?
Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in‑home or virtual health evaluation with a provider.
Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
Present a positive, professional, and high‑energy approach to clients, health plan members, and team members.
Meet daily goals set by the department (i.e., 300‑400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
Report member complaints and escalations immediately to Member Engagement Managers.
Participate in peer side‑by‑side coaching as needed.
Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
We are looking for someone with:
A High School Diploma or equivalent is preferred.
1+ year call center experience OR 2+ years general work experience required.
Previous outbound call center or high‑volume experience working in a metrics‑driven environment, with an auto dialer, and/or using scripts is preferred.
A desire to work in an efficient, results‑oriented outbound call center environment.
Persuasive with the ability to rebut while treating all health plan members with professional courtesy.
Good communication skills, friendly and conversational.
Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
Strong computer skills and the ability to use multiple systems at the same time, while making calls.
Benefits
Medical, Dental and Vision plans; insurance starts the 1st of each month after the start date.
Bi‑weekly pay with monthly commission bonus potential.
401(k), employee stock purchase program and tuition reimbursement.
Employee discount programs.
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include affordable medical plan options, a 401(k) plan (including matching company contributions), an employee stock purchase plan, no‑cost wellness programs, confidential counseling and financial coaching, paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, and many other benefits depending on eligibility.
Work From Home Requirements To qualify, you must have verified and reliable internet service with 10 MB upload/download ability available in your home. The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.
Conditions of Employment Successful completion of background check is required for this position.
Anticipated Weekly Hours 40
Pay Range $15.00 – $26.93 (base hourly rate; actual offer depends on experience, education, geography and other factors).
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr