Senior Salesforce Administrator
SwipeClock Workforce Management, South Jordan, Utah, United States, 84095
The Company:
IRIS Software Group is one of the UK’s largest privately held software companies. Acquired by HG Capital in 2018, its purpose is to be the most trusted provider of mission‑critical software and services, ensuring customers get it right first time, every time.
The Role: IT Business Applications team is seeking a Senior Support Administrator (Salesforce) to form an integral part of the support and ongoing development of our Salesforce (Sales Cloud, Service Cloud, Experience Cloud, CPQ+ inc. Advanced Approvals) deployment and wider integrated applications platform. The successful candidate will have a record of delivery on a multi‑cloud Salesforce org within an integrated platform. The role will be predominantly focussed on support and maintenance, with minor configuration and changes as required to support the business needs. You will be comfortable reviewing and improving existing working practices whilst continually updating and creating documentation to share amongst your peers. This role will suit someone with customer support experience and a keen analytical/logical mindset.
Responsibilities: As an Senior Support Administrator (Salesforce), you will be responsible for:
Serving within the Business Application Operations team covering:
Supporting IT Service Desk requests to ensure timely and appropriate assistance is provided to the business user community
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Identifying and gathering requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identifying unused or underutilised platform features
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
Monitoring and improving user adoption
Maintaining Salesforce to deliver a performant and usable system for the business
Leading on projects as assigned by Team Lead/Manager
Adhering to and ensuring change governance alongside wider development lifecycle
Maintaining and creating user and technical documentation to ensure they’re up to date and accurate
Coordinating the evaluation, scope, and documentation of change requests for delivery by the development team
Working independently with members of the user community to define and document requirements
Reporting and dashboard maintenance and support to wider business users and stakeholders
Comfortable with data governance practices to maintain data controls and improve through regular maintenance and reviews
Other duties and responsibilities that management deem necessary from time to time
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The Role: IT Business Applications team is seeking a Senior Support Administrator (Salesforce) to form an integral part of the support and ongoing development of our Salesforce (Sales Cloud, Service Cloud, Experience Cloud, CPQ+ inc. Advanced Approvals) deployment and wider integrated applications platform. The successful candidate will have a record of delivery on a multi‑cloud Salesforce org within an integrated platform. The role will be predominantly focussed on support and maintenance, with minor configuration and changes as required to support the business needs. You will be comfortable reviewing and improving existing working practices whilst continually updating and creating documentation to share amongst your peers. This role will suit someone with customer support experience and a keen analytical/logical mindset.
Responsibilities: As an Senior Support Administrator (Salesforce), you will be responsible for:
Serving within the Business Application Operations team covering:
Supporting IT Service Desk requests to ensure timely and appropriate assistance is provided to the business user community
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Identifying and gathering requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identifying unused or underutilised platform features
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
Monitoring and improving user adoption
Maintaining Salesforce to deliver a performant and usable system for the business
Leading on projects as assigned by Team Lead/Manager
Adhering to and ensuring change governance alongside wider development lifecycle
Maintaining and creating user and technical documentation to ensure they’re up to date and accurate
Coordinating the evaluation, scope, and documentation of change requests for delivery by the development team
Working independently with members of the user community to define and document requirements
Reporting and dashboard maintenance and support to wider business users and stakeholders
Comfortable with data governance practices to maintain data controls and improve through regular maintenance and reviews
Other duties and responsibilities that management deem necessary from time to time
#J-18808-Ljbffr