As a Senior Specialist in the Process Intelligenceteam,you will interact with stakeholders globally to;* Take responsibility and lead for elements of strategic project workstreams* Collaborate & Partner with stakeholders to gather, document, and analyze business requirements* Leverage knowledge of core systems to locate appropriate process data* Partner with data owners to identify data sources that can be leveraged in process models* Produce process models using relevant applications* Demonstrate process models and data driven recommendations to end users* Conduct analyses of current business processes to identify inefficiencies and opportunities for solutions that leverage AI, Automation or Process Intelligence technologies. Utilize process mapping and modelling techniques to visualize workflows.* Collaborate with stakeholders to gather, document, and analyze business requirements related to automation, AI and process initiatives. Facilitate and leads workshops, interviews, and surveys to elicit functional and non-functional requirements and turn them into testable User Stories.* Coordinates with stakeholders to gain alignment & agreement on produced models supporting Engineering & Platforms teams* Captures relevant business context and process understanding to be leveraged for AI and/or Agentic AI solutions* Supports all phases of the development of business process digital twins ensuring deliverables are completed including defining, documenting, and ensuring traceability of requirements, SDLC documentation, user Acceptance Testing, validation of the identified data sources and data profiling of processes’ digital footprints, sustainment activities to Digital Twins and their KPI Control Towers and associated assets resulting from process updates* Leverages their knowledge and experience of the process intelligence tool set of (1) process models (2) task mining and mapping and (3) digital twins, to lead analyzing and documenting inefficiencies and improvement opportunities for defined business processes* Pinpoints, scopes and prioritizes the identification of process adherence to generate value opportunities and in the development of KPI's based on data points and business opportunity needs* Experience with data transformation concepts and ETL workflows to trace data lineage, validate process mining datasets, and translate business process requirements into data specifications* Supports and leads core elements of the Software Development Life Cycle (SDLC) phases, including planning, design, development, testing, deployment, and maintenance. Create and maintain clear and comprehensive documentation throughout the SDLC process, including requirements specifications, design documents, test plans, and user manuals, ensuring all relevant information is accessible for current and future reference.* Leads and collaborates with relevant teams to develop test cases and test scripts for automated and AI-driven solutions. Support user acceptance testing (UAT) to ensure solutions meet business needs.* Bachelor’s degree in mathematics, Statistics, Economics, Business Information Systems, Engineering, Computer Science/MIS, Finance/Accounting, Engineering or Science* At least **3 years** of relevant work experience with demonstrated expertise in using information to analyze business performance, identify opportunities and solve problems* At least **3 years** of business analysis, process design or process improvement experience* High motivation, strong organizational skills, ability to work independently in a dynamic environment* Teamwork and collaborative focus, customer service oriented* Excellent oral/written communication and presentation skills* **An analytical problem solver:** Strong analytical and problem-solving skills, and ability to work with incomplete or imperfect data* **Collaborative:** demonstrated experience applying excellent oral and written communication and interpersonal skills working with global and cross-functional teams towards common goals, realizing that the best results come from the combined efforts of many teams* **Detail-oriented:**Pays close attention to the nuances of processes and requirements, ensuring accuracy and thoroughness in work.* **Knowledge of and experience** with enterprise software systems or methodologies (e.g., SAP, information management practices, Six Sigma) is a plus.* **Persistent and driven:** Demonstrated characteristics of a forward thinker and self-motivator that thrives on new challenges and adapts to learning new knowledge and technologies* **Passionate:** passion for quantifying human-driven systems and exploring those systems using automation techniques* **Resilient:**Maintains a positive attitude and persistence in the face of challenges, adapting strategies as necessary to overcome barriers.* **Flexibility:**Not only bring Process Intelligence expertise but also be willing to expand their skills into areas like User Experience, AI or Business Analysis based on Organizational needs* **Data Analysis:** Ability to drill into and interrogate data and create data visualizations**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
#J-18808-Ljbffr