Customer Service Representative
Kentucky Farm Bureau Insurance, Louisville, Kentucky, us, 40201
Founded in 1943, Kentucky Farm Bureau Mutual Insurance Company is the largest property and casualty insurer based in Kentucky, rated “A” (Excellent) by A.M. Best Company. With over 400 agents and more than 180 offices across all 120 counties in the Commonwealth, KFB Insurance is deeply rooted in local communities. The company provides a wide range of insurance services, including homeowner’s, automobile, life, and health insurance, along with retirement planning. Kentucky Farm Bureau Insurance is dedicated to serving the needs of Kentuckians through personalized service, community engagement, and additional member benefits like discounts and scholarships. It exemplifies its commitment to supporting growth and offering exceptional service to its members.
Role Description This is a full-time on-site role for a Customer Service Representative, located in Louisville, KY. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. Responsibilities include assisting customers with insurance policies, claims, and billing, as well as providing timely and accurate information. The individual will be expected to maintain positive relationships with clients, collaborate with team members, and adhere to company policies and guidelines to uphold the organization’s commitment to excellent customer service.
Qualifications
Experience in Customer Service, Customer Support, and providing excellent Customer Satisfaction
Proficiency in enhancing Customer Experience and addressing customer needs effectively
Strong interpersonal and communication skills to maintain positive client relationships
Problem-solving abilities and a customer-first mindset
Organizational skills, attention to detail, and ability to work efficiently in a fast-paced environment
Proficiency with relevant computer systems and software
High school diploma or equivalent; additional certifications in customer service or insurance are a plus
Experience in the insurance industry is an advantage but not mandatory
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Role Description This is a full-time on-site role for a Customer Service Representative, located in Louisville, KY. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. Responsibilities include assisting customers with insurance policies, claims, and billing, as well as providing timely and accurate information. The individual will be expected to maintain positive relationships with clients, collaborate with team members, and adhere to company policies and guidelines to uphold the organization’s commitment to excellent customer service.
Qualifications
Experience in Customer Service, Customer Support, and providing excellent Customer Satisfaction
Proficiency in enhancing Customer Experience and addressing customer needs effectively
Strong interpersonal and communication skills to maintain positive client relationships
Problem-solving abilities and a customer-first mindset
Organizational skills, attention to detail, and ability to work efficiently in a fast-paced environment
Proficiency with relevant computer systems and software
High school diploma or equivalent; additional certifications in customer service or insurance are a plus
Experience in the insurance industry is an advantage but not mandatory
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