About the Company
Sagamore Spirit is today part of the Disaronno Intl. portfolio, managed by ILLVA Holding group, among the biggest players in the global branded spirits industry, with a portfolio of premium and super premium brands, marketed and distributed in over 150 markets around the world, with leading positions in Europe and the Americas.
Sagamore Spirit is a contemporary premium American Rye Whiskey proudly produced in Maryland (Baltimore). We are driven to craft the world's best rye whiskey from grain to glass.
Summary Sagamore Spirit is seeking a highly motivated, reliable part-time Distillery Experience Guide who is a confident, professional teammate. This role requires a good understanding of customer service and public speaking. Distillery Experience Guides are expected to provide an impeccable level of hospitality to all guests throughout the Sagamore Spirit experience. With this highly interactive role, the right candidate will be great with people, extremely organized, proactive, hardworking, and have the desire to make a difference within the team.
Core Responsibilities
Learn the Sagamore Spirit brand story, product assortment, and distillation process to be able to share that information with visitors
Assist guests during the shopping and checkout process in the Visitors Center
Ensure tasting rooms are prepped accurately and on-time for guests
Help guests make reservations and check-in for tours and events
Memorize and retain the Sagamore Spirit Tour Script to provide engaging and accurate tours and tastings
Provide exceptional customer service and hospitality to ensure our visitor experience is second to none
Assist with monthly inventory audits
Work periodically at off-campus events promoting the brand
Represent and uphold the Sagamore Spirit brand values in all interactions with teammates and guests, both on and off the distillery campus
Operate the store operating system accurately on a daily basis
Exhibit a passion for the brand
Skill Requirements
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Ensures excellent visitor engagement
Public Speaking – Can present confidently in front of large groups; Can answer questions in a professional manner; Can speak loudly and clearly; Can fluctuate inflection and rate to engage audiences
Dependability - Follows instructions; Responds to management direction; Keeps commitments
Candidate Requirements
Over the age of 21
Six months – One year of customer service experience
Availability including nights, weekends, and holidays
Willingness to work a flexible schedule due to the needs of the business
Must be able to travel regionally, if necessary
Must be able to lead and speak in front of large groups of people
Exceptional team player with excellent interpersonal skills
Compensation Starting rate: $19/hour
We are looking for part-time and full-time teammates!
#J-18808-Ljbffr
Sagamore Spirit is a contemporary premium American Rye Whiskey proudly produced in Maryland (Baltimore). We are driven to craft the world's best rye whiskey from grain to glass.
Summary Sagamore Spirit is seeking a highly motivated, reliable part-time Distillery Experience Guide who is a confident, professional teammate. This role requires a good understanding of customer service and public speaking. Distillery Experience Guides are expected to provide an impeccable level of hospitality to all guests throughout the Sagamore Spirit experience. With this highly interactive role, the right candidate will be great with people, extremely organized, proactive, hardworking, and have the desire to make a difference within the team.
Core Responsibilities
Learn the Sagamore Spirit brand story, product assortment, and distillation process to be able to share that information with visitors
Assist guests during the shopping and checkout process in the Visitors Center
Ensure tasting rooms are prepped accurately and on-time for guests
Help guests make reservations and check-in for tours and events
Memorize and retain the Sagamore Spirit Tour Script to provide engaging and accurate tours and tastings
Provide exceptional customer service and hospitality to ensure our visitor experience is second to none
Assist with monthly inventory audits
Work periodically at off-campus events promoting the brand
Represent and uphold the Sagamore Spirit brand values in all interactions with teammates and guests, both on and off the distillery campus
Operate the store operating system accurately on a daily basis
Exhibit a passion for the brand
Skill Requirements
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Ensures excellent visitor engagement
Public Speaking – Can present confidently in front of large groups; Can answer questions in a professional manner; Can speak loudly and clearly; Can fluctuate inflection and rate to engage audiences
Dependability - Follows instructions; Responds to management direction; Keeps commitments
Candidate Requirements
Over the age of 21
Six months – One year of customer service experience
Availability including nights, weekends, and holidays
Willingness to work a flexible schedule due to the needs of the business
Must be able to travel regionally, if necessary
Must be able to lead and speak in front of large groups of people
Exceptional team player with excellent interpersonal skills
Compensation Starting rate: $19/hour
We are looking for part-time and full-time teammates!
#J-18808-Ljbffr