We're looking for positive, amiable people who can connect with children and parents, supporting them each step of the way while maintaining light administrative functions with a keen attention to detail. This role has real impact on the lives of families in our community, engaging them in fun and uplifting experiences that become lasting memories!
We are seeking a
Customer Service Representative
to join our energetic and growing team! The successful candidate will be responsible for greeting clientele as they are entering/exiting, customer communication via email, SMS, and phone, processing transactions, resolving inquiries and issues, promoting programs and events, and maintaining the facility. This role requires a friendly face and upbeat attitude, excellent organizational skills, strong attention to detail, and the ability to work independently in a fast-paced environment.
Responsibilities
Greet everyone as they are entering or exiting the facility
Answer phone calls/return voicemails promptly
Reply to emails and SMS messages from customers and potential customers in a timely manner
Processing Transactions/Resolving Inquiries and Issues
Accurately process card transactions
Resolve any transaction/account issues
Respond to any in person inquiries/questions
Follow up on action items and ensure completion
Promote Programs and Events
Promote programs and upcoming events using knowledge of the business and in person marketing skills
If needed/interested, attend events to assist with promoting AGS!
Maintain the Facility
Keep the front desk area neat and tidy
Organize and maintain displays of flyers, trifolds, and other marketing materials
Other
Manage inventory and ensure accurate tracking and stock levels
Ensure all customer service technology functions properly and alert management of technical issues
Qualifications
High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus
Proven experience in administrative roles, preferably in customer service or operations department
Excellent organizational and time management skills
Strong attention to detail and accuracy
Ability to work independently and meet deadlines
Excellent communication and interpersonal skills
Benefits Compensation: From $17.50 per hour
#J-18808-Ljbffr
We are seeking a
Customer Service Representative
to join our energetic and growing team! The successful candidate will be responsible for greeting clientele as they are entering/exiting, customer communication via email, SMS, and phone, processing transactions, resolving inquiries and issues, promoting programs and events, and maintaining the facility. This role requires a friendly face and upbeat attitude, excellent organizational skills, strong attention to detail, and the ability to work independently in a fast-paced environment.
Responsibilities
Greet everyone as they are entering or exiting the facility
Answer phone calls/return voicemails promptly
Reply to emails and SMS messages from customers and potential customers in a timely manner
Processing Transactions/Resolving Inquiries and Issues
Accurately process card transactions
Resolve any transaction/account issues
Respond to any in person inquiries/questions
Follow up on action items and ensure completion
Promote Programs and Events
Promote programs and upcoming events using knowledge of the business and in person marketing skills
If needed/interested, attend events to assist with promoting AGS!
Maintain the Facility
Keep the front desk area neat and tidy
Organize and maintain displays of flyers, trifolds, and other marketing materials
Other
Manage inventory and ensure accurate tracking and stock levels
Ensure all customer service technology functions properly and alert management of technical issues
Qualifications
High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus
Proven experience in administrative roles, preferably in customer service or operations department
Excellent organizational and time management skills
Strong attention to detail and accuracy
Ability to work independently and meet deadlines
Excellent communication and interpersonal skills
Benefits Compensation: From $17.50 per hour
#J-18808-Ljbffr