Job Title
Order Entry Specialist
Company Snapshot Born in Miami more than a quarter of a century ago, Tuuci is the global leader in premium shade and placemaking products for hospitality, commercial, and residential outdoor settings. From locations in North America, Europe and Asia, our teams strive to meet and exceed the Tuuci vision: to help people live their best life outdoors through inspiring design, enduring performance, and convivial service. We work in a fun, fast-paced, and diverse environment in which close collaboration and the spirited exchange of ideas are encouraged. Our culture supports our vision by encouraging creativity, driving excellence, and supporting personal growth and development.
Position Summary The Order Entry Specialist will work in a team environment to process orders with a high degree of accuracy and efficiency. This person will share a variety of responsibilities with the team including the entry of data into our ERP system, client portals, the collection of order payment for customers without terms, providing freight quotes, qualifying order details, and solving order related problems. This person will work with the internal sales department as well as our customers and will need to do so with a high degree of professionalism in their written and verbal communication skills. This is a high-paced work environment that requires adaptability to changing work demands and requires overtime periodically to meet business demands.
Reporting Relationships The Order Entry Specialist will report to the Order Entry Supervisor.
Location This position will be based in Hialeah, FL.
Essential Duties & Responsibilities
Enter orders into the ERP system with a high degree of accuracy and efficiency
Providing freight quotes, working with logistics on freight quotes for large orders
Send orders to production with complete information and in a timely manner
Check orders for accuracy and update customer orders
Work with internal sales staff and customers to verify all information on the PO is correct and clear up any missing information or inconsistencies
Answering customer inquiries
Work with vendor portals to process orders and update information
Maintain filing systems for the department
Verify order pricing when needed
Send out payment requests and order acknowledgments in a timely manner and follow up per department policy
Collect on prepay orders, call and email customers to inquire on payment status
Work with accounting to resolve payment issues
Run reporting from the ERP system
Assist other team members with department workload
Assist, as needed, with a large volume of emails incoming to the department
Other tasks will be assigned on an as needed basis, such as training
Education and Qualifications
3+ years of Commercial (B2B) collections and data entry experience preferred
Collecting high dollar amounts over $10K
Must be comfortable with verbally communicating to customers regarding payments
Strong follow up cadence & the ability to achieve results using emails and tracking in the system
Strong Microsoft Excel skills
Bilingual English/Spanish is preferred
Tuuci offers
Welcoming friendly environment
Culture that encourages diversity of thought
Support for professional growth and development.
Dynamic and talented staff of creative professionals
Collaborative environment that welcomes innovative ideas and allows you to make an immediate impact on the team.
Health benefits, matching 401k retirement plan, paid holidays, personal days
About Tuuci For more than 26 years, Tuuci® has revolutionized outdoor living spaces with durable, innovative shade and furniture products featuring nautically inspired designs. Founded by Dougan Clarke in 1998, the Ultimate Umbrella Company, Inc., (simply known as “Tuuci”), was born from his seaside roots in Miami, where Clarke began his career as a marine outfitter for high performance yachts.
With a keen eye on design and a passion for form and function, Clarke applied his craftsmanship to the shade industry to create Tuuci’s unique brand of marine grade shade architecture. Today, Tuuci’s distinctive, award‑winning parasol designs, luxury indoor‑outdoor furniture, cabanas and pergolas, and space‑making accessories are experienced around the world and sought by leading design professionals within the commercial, hospitality and residential design communities.
Globally headquartered in Miami, the company owns two additional manufacturing centers in Northern Europe and Southeast Asia, and operates showrooms in Miami, Chicago, Atlanta and The Netherlands.
Tuuci’s sense of community is a cornerstone of the company’s foundation, providing charitable outreach across a host of environmental and humanitarian concerns. The company’s mission is to help people live their best life outdoors through inspiring design, enduring performance, and convivial service.
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Company Snapshot Born in Miami more than a quarter of a century ago, Tuuci is the global leader in premium shade and placemaking products for hospitality, commercial, and residential outdoor settings. From locations in North America, Europe and Asia, our teams strive to meet and exceed the Tuuci vision: to help people live their best life outdoors through inspiring design, enduring performance, and convivial service. We work in a fun, fast-paced, and diverse environment in which close collaboration and the spirited exchange of ideas are encouraged. Our culture supports our vision by encouraging creativity, driving excellence, and supporting personal growth and development.
Position Summary The Order Entry Specialist will work in a team environment to process orders with a high degree of accuracy and efficiency. This person will share a variety of responsibilities with the team including the entry of data into our ERP system, client portals, the collection of order payment for customers without terms, providing freight quotes, qualifying order details, and solving order related problems. This person will work with the internal sales department as well as our customers and will need to do so with a high degree of professionalism in their written and verbal communication skills. This is a high-paced work environment that requires adaptability to changing work demands and requires overtime periodically to meet business demands.
Reporting Relationships The Order Entry Specialist will report to the Order Entry Supervisor.
Location This position will be based in Hialeah, FL.
Essential Duties & Responsibilities
Enter orders into the ERP system with a high degree of accuracy and efficiency
Providing freight quotes, working with logistics on freight quotes for large orders
Send orders to production with complete information and in a timely manner
Check orders for accuracy and update customer orders
Work with internal sales staff and customers to verify all information on the PO is correct and clear up any missing information or inconsistencies
Answering customer inquiries
Work with vendor portals to process orders and update information
Maintain filing systems for the department
Verify order pricing when needed
Send out payment requests and order acknowledgments in a timely manner and follow up per department policy
Collect on prepay orders, call and email customers to inquire on payment status
Work with accounting to resolve payment issues
Run reporting from the ERP system
Assist other team members with department workload
Assist, as needed, with a large volume of emails incoming to the department
Other tasks will be assigned on an as needed basis, such as training
Education and Qualifications
3+ years of Commercial (B2B) collections and data entry experience preferred
Collecting high dollar amounts over $10K
Must be comfortable with verbally communicating to customers regarding payments
Strong follow up cadence & the ability to achieve results using emails and tracking in the system
Strong Microsoft Excel skills
Bilingual English/Spanish is preferred
Tuuci offers
Welcoming friendly environment
Culture that encourages diversity of thought
Support for professional growth and development.
Dynamic and talented staff of creative professionals
Collaborative environment that welcomes innovative ideas and allows you to make an immediate impact on the team.
Health benefits, matching 401k retirement plan, paid holidays, personal days
About Tuuci For more than 26 years, Tuuci® has revolutionized outdoor living spaces with durable, innovative shade and furniture products featuring nautically inspired designs. Founded by Dougan Clarke in 1998, the Ultimate Umbrella Company, Inc., (simply known as “Tuuci”), was born from his seaside roots in Miami, where Clarke began his career as a marine outfitter for high performance yachts.
With a keen eye on design and a passion for form and function, Clarke applied his craftsmanship to the shade industry to create Tuuci’s unique brand of marine grade shade architecture. Today, Tuuci’s distinctive, award‑winning parasol designs, luxury indoor‑outdoor furniture, cabanas and pergolas, and space‑making accessories are experienced around the world and sought by leading design professionals within the commercial, hospitality and residential design communities.
Globally headquartered in Miami, the company owns two additional manufacturing centers in Northern Europe and Southeast Asia, and operates showrooms in Miami, Chicago, Atlanta and The Netherlands.
Tuuci’s sense of community is a cornerstone of the company’s foundation, providing charitable outreach across a host of environmental and humanitarian concerns. The company’s mission is to help people live their best life outdoors through inspiring design, enduring performance, and convivial service.
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