Adecco is currently assisting a local Customer in their search for Customer Service Representative positions. This is a great opportunity to further your existing skills as a Customer Service Representative, while learning new ones to assist you in your career. The best part is you would be joining a winning culture with Adecco while on assignment with our customer and have access to all our Adecco Perks!
Due to operational and compliance requirements, candidates must reside within the state of Ohio.
Client: Accenture Project Momentum
Position: Customer Service Representative
Start Date: Monday April 20, 2026
Duration: Long term but can be extended or shortened based on business needs and performance.
Location:
Due to operational and compliance requirements, candidates must reside within the state of Ohio.
Hours: Monday - Friday, shifts between 8:00 am to 6:30 pm EST
Shift schedule: Daily hours and shifts may vary, with a rotational requirement for after-hours coverage. We are unable to accommodate schedule change requests. Shifts are assigned based on client needs.
Overview The Customer Services Representative will leverage call center experience serving as Tier 1 Agent to deliver excellent customer service through incoming and outgoing phone, email, and chat inquiries from customers, process applications, and resolve customer disputes with a positive outcome. The right candidate will enjoy assisting customers with first call resolution, de‑escalating caller situations, adapting quickly to change, and working in a team environment.
Responsibilities
Answer incoming phone calls, chats, and emails while providing outstanding customer service
Conduct outreach phone calls and emails to support customer needs
Research and review customer inquiries using multiple systems and relay findings to customers
Clearly document call information and encounters in call logs while maintaining compliance and quality standards
Requirements
2 years of Customer Service experience and a minimum of
1 year of Call Center experience
High School Diploma/GED required; proficiency with computers and Microsoft Office (Excel, Word, Outlook, Teams)
Data entry, listening, verbal, and written communication experience; must connect via Ethernet cord and have sufficient internet
6 months of Utilities Company or Health and Public Service (H&PS) experience
Perks
Shift: Monday–Friday, shifts assigned based on client needs
Weekly paycheck
Access to Adecco’s Aspire Academy with thousands of free upskilling courses
Work from Home Requirements
Must connect to modem/router with provided Ethernet cord
Internet access sufficient to handle calls received via the Internet
Quiet and private remote work location
Must reside and work at the address provided
Pay Details $19.00 to $20.30 per hour
Benefits Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr
Due to operational and compliance requirements, candidates must reside within the state of Ohio.
Client: Accenture Project Momentum
Position: Customer Service Representative
Start Date: Monday April 20, 2026
Duration: Long term but can be extended or shortened based on business needs and performance.
Location:
Due to operational and compliance requirements, candidates must reside within the state of Ohio.
Hours: Monday - Friday, shifts between 8:00 am to 6:30 pm EST
Shift schedule: Daily hours and shifts may vary, with a rotational requirement for after-hours coverage. We are unable to accommodate schedule change requests. Shifts are assigned based on client needs.
Overview The Customer Services Representative will leverage call center experience serving as Tier 1 Agent to deliver excellent customer service through incoming and outgoing phone, email, and chat inquiries from customers, process applications, and resolve customer disputes with a positive outcome. The right candidate will enjoy assisting customers with first call resolution, de‑escalating caller situations, adapting quickly to change, and working in a team environment.
Responsibilities
Answer incoming phone calls, chats, and emails while providing outstanding customer service
Conduct outreach phone calls and emails to support customer needs
Research and review customer inquiries using multiple systems and relay findings to customers
Clearly document call information and encounters in call logs while maintaining compliance and quality standards
Requirements
2 years of Customer Service experience and a minimum of
1 year of Call Center experience
High School Diploma/GED required; proficiency with computers and Microsoft Office (Excel, Word, Outlook, Teams)
Data entry, listening, verbal, and written communication experience; must connect via Ethernet cord and have sufficient internet
6 months of Utilities Company or Health and Public Service (H&PS) experience
Perks
Shift: Monday–Friday, shifts assigned based on client needs
Weekly paycheck
Access to Adecco’s Aspire Academy with thousands of free upskilling courses
Work from Home Requirements
Must connect to modem/router with provided Ethernet cord
Internet access sufficient to handle calls received via the Internet
Quiet and private remote work location
Must reside and work at the address provided
Pay Details $19.00 to $20.30 per hour
Benefits Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#J-18808-Ljbffr