Provide primary logistics and operational support to the customers of Tower Semiconductor U.S.A. sites. Also, provide key support to the customer account manager, sales, operations, finance, maskcad and quality to ensure that all customer requirements are met. Primary functions will include order management from start to end, product delivery, wafer inventory control, invoicing, material management, forecast analysis when applicable and suggest corrective actions.
Responsibilities include but not limited to:
Support customer contract administration
Team with the customer account manager/production control to verify revision, PO pricing (when pricing is documented in quotes), dates and special requests
Facilitate timely order entry, acknowledgments, shipments and invoicing. Support all customers’ requested shipping location changes and expedite
Enter all sales orders and communicate order acknowledgements in a predetermined set time not to exceed 72 hours
Ensure correct tax status is implemented for all customer deliveries. Monitor and confirm ship alert accuracy
Work with PC to ensure orders are committed in timely fashion and customer response is provided promptly
Comply with company’s export and ITAR policies and assist company personnel in getting required information from customers
Manage all customer production lots and assist in fulfilling Tower Semiconductor current or future quarterly revenue numbers
Includes shipping all products per the CRD to approved location provided by customer and notify related parties of all scrapped wafers
Monitor customer WIP inventory daily to ensure commit dates are on schedule; if not, communicate this to the customer. Primary focus will be on production lots
This Job Is For You If
Team with customer account manager to monitor engineering activity Play a supportive role in assisting the customer achieving revenue forecast for each quarter Generate material and customer master's as needed in SAP Support MPW and customer engineering activities Attend on-site/off-site quarterly business reviews Team with Finance and the customer to resolve all invoicing issues Generate customer credit memos as the case is Responsible for receiving the PO, getting commits for FCD, and sending confirmation to the customer Identify and support system improvement projects within the area Provide required WIP reports, OSD reports and attend calls with customers as required Assignment Complexity - Use professional concepts to solve semi-complex problems requiring creative solutions and an in-depth evaluation of various factors Accountability/Discretion - Follow standard practices and procedures in analyzing situations or data. Able to prioritize workload with guidelines provided Working Relationships - Interface regularly with customer account manager, Sales, Operations, Quality, Finance and Production Control Working Conditions - Work in standard office environment in Newport Beach. Travel periodically to San Antonio location or customer locations. This position is exempt so it is expected that customer gets responses in a timely fashion. Tower Semiconductor is a global company therefore may require meetings during non-standard business hours Job Requirements
Minimum 1 years’ experience in semiconductor manufacturing environment with understanding of semiconductor manufacturing flow and supply chain logistics of the semiconductor industry Strong verbal and written communication skills required Knowledge of SAP and Office applications (primarily excel) essential Must be US person (Green card or Citizen)
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Team with customer account manager to monitor engineering activity Play a supportive role in assisting the customer achieving revenue forecast for each quarter Generate material and customer master's as needed in SAP Support MPW and customer engineering activities Attend on-site/off-site quarterly business reviews Team with Finance and the customer to resolve all invoicing issues Generate customer credit memos as the case is Responsible for receiving the PO, getting commits for FCD, and sending confirmation to the customer Identify and support system improvement projects within the area Provide required WIP reports, OSD reports and attend calls with customers as required Assignment Complexity - Use professional concepts to solve semi-complex problems requiring creative solutions and an in-depth evaluation of various factors Accountability/Discretion - Follow standard practices and procedures in analyzing situations or data. Able to prioritize workload with guidelines provided Working Relationships - Interface regularly with customer account manager, Sales, Operations, Quality, Finance and Production Control Working Conditions - Work in standard office environment in Newport Beach. Travel periodically to San Antonio location or customer locations. This position is exempt so it is expected that customer gets responses in a timely fashion. Tower Semiconductor is a global company therefore may require meetings during non-standard business hours Job Requirements
Minimum 1 years’ experience in semiconductor manufacturing environment with understanding of semiconductor manufacturing flow and supply chain logistics of the semiconductor industry Strong verbal and written communication skills required Knowledge of SAP and Office applications (primarily excel) essential Must be US person (Green card or Citizen)
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