Customer Service Representative - Farmington, NM
Kedia Corporation, Farmington, New Mexico, us, 87499
Customer Service Representative - Farmington, NM
Contract
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.
Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools and Technology Tools
used in this occupation:
Autodialers — Autodialing systems; Predictive dialers
Automated attendant systems — Voice broadcasting systems
Automatic call distributor (ACD) — Automatic call distribution ACD system
Scanners
Standalone telephone caller identification — Calling line identification equipment; Dialed number identification systems (DNIS)
Technology
used in this occupation:
Contact center software — Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management (CRM) software — Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software — Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software — Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software — Microsoft Excel
Knowledge, Skills, and Abilities
Customer and Personal Service
— Knowledge of principles and processes for providing customer and personal services, including needs assessment, quality standards, and customer satisfaction evaluation.
Clerical
— Knowledge of administrative and clerical procedures and systems.
English Language
— Knowledge of English language structure, spelling, grammar.
Active Listening
— Giving full attention to what others are saying, understanding points, asking appropriate questions, and not interrupting.
Speaking
— Communicating information effectively.
Service Orientation
— Proactively helping others.
Persuasion
— Persuading others to change minds or behavior.
Reading Comprehension
— Understanding written materials relevant to work.
Critical Thinking
— Using logic and reasoning to evaluate solutions and approaches.
Writing
— Communicating effectively in writing for the audience.
Coordination
— Coordinating actions with others.
Social Perceptiveness
— Understanding others' reactions and why they occur.
Negotiation
— Bringing others together and reconciling differences.
Oral Comprehension
— Listening to and understanding spoken information.
Oral Expression
— Communicating information clearly in speaking.
Speech Clarity
— Speaking clearly so others understand.
Speech Recognition
— Understanding spoken language.
Written Expression
— Writing clearly so others understand.
Near Vision
— Seeing details at close range.
Problem Sensitivity
— Identifying when something may be wrong.
Written Comprehension
— Reading and understanding written information.
Deductive Reasoning
— Applying general rules to specific problems.
Inductive Reasoning
— Forming general rules from information and events.
If this sounds like the right job for you, please submit your resume using the button below. We look forward to receiving your application.
#J-18808-Ljbffr
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.
Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools and Technology Tools
used in this occupation:
Autodialers — Autodialing systems; Predictive dialers
Automated attendant systems — Voice broadcasting systems
Automatic call distributor (ACD) — Automatic call distribution ACD system
Scanners
Standalone telephone caller identification — Calling line identification equipment; Dialed number identification systems (DNIS)
Technology
used in this occupation:
Contact center software — Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management (CRM) software — Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software — Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software — Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software — Microsoft Excel
Knowledge, Skills, and Abilities
Customer and Personal Service
— Knowledge of principles and processes for providing customer and personal services, including needs assessment, quality standards, and customer satisfaction evaluation.
Clerical
— Knowledge of administrative and clerical procedures and systems.
English Language
— Knowledge of English language structure, spelling, grammar.
Active Listening
— Giving full attention to what others are saying, understanding points, asking appropriate questions, and not interrupting.
Speaking
— Communicating information effectively.
Service Orientation
— Proactively helping others.
Persuasion
— Persuading others to change minds or behavior.
Reading Comprehension
— Understanding written materials relevant to work.
Critical Thinking
— Using logic and reasoning to evaluate solutions and approaches.
Writing
— Communicating effectively in writing for the audience.
Coordination
— Coordinating actions with others.
Social Perceptiveness
— Understanding others' reactions and why they occur.
Negotiation
— Bringing others together and reconciling differences.
Oral Comprehension
— Listening to and understanding spoken information.
Oral Expression
— Communicating information clearly in speaking.
Speech Clarity
— Speaking clearly so others understand.
Speech Recognition
— Understanding spoken language.
Written Expression
— Writing clearly so others understand.
Near Vision
— Seeing details at close range.
Problem Sensitivity
— Identifying when something may be wrong.
Written Comprehension
— Reading and understanding written information.
Deductive Reasoning
— Applying general rules to specific problems.
Inductive Reasoning
— Forming general rules from information and events.
If this sounds like the right job for you, please submit your resume using the button below. We look forward to receiving your application.
#J-18808-Ljbffr