Customer Service Representative - Olathe, KS
Contract
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools and Technology Tools
used in this occupation: Autodialers — Autodialing systems; Predictive dialers;
Automated attendant systems
— Voice broadcasting systems;
Automatic call distributor ACD
— Automatic call distribution ACD system;
Scanners
— Standalone telephone caller identification; Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
— Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email;
Customer relationship management CRM software
— Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM;
Electronic mail software
— Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook;
Network conferencing software
— Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat;
Spreadsheet software
— Microsoft Excel Knowledge
Required Knowledge Customer and Personal Service
— Knowledge of principles and processes for providing customer and personal services, including needs assessment and evaluating satisfaction.
Clerical
— Administrative and clerical procedures and systems.
English Language
— Structure and content of English language.
Skills
Active Listening
Speaking
Service Orientation
Persuasion
Reading Comprehension
Critical Thinking
Writing
Coordination
Social Perceptiveness
Negotiation
Abilities
Oral Comprehension
Oral Expression
Speech Clarity
Speech Recognition
Written Expression
Near Vision
Problem Sensitivity
Written Comprehension
Deductive Reasoning
Inductive Reasoning
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
#J-18808-Ljbffr
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools and Technology Tools
used in this occupation: Autodialers — Autodialing systems; Predictive dialers;
Automated attendant systems
— Voice broadcasting systems;
Automatic call distributor ACD
— Automatic call distribution ACD system;
Scanners
— Standalone telephone caller identification; Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
— Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email;
Customer relationship management CRM software
— Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM;
Electronic mail software
— Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook;
Network conferencing software
— Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat;
Spreadsheet software
— Microsoft Excel Knowledge
Required Knowledge Customer and Personal Service
— Knowledge of principles and processes for providing customer and personal services, including needs assessment and evaluating satisfaction.
Clerical
— Administrative and clerical procedures and systems.
English Language
— Structure and content of English language.
Skills
Active Listening
Speaking
Service Orientation
Persuasion
Reading Comprehension
Critical Thinking
Writing
Coordination
Social Perceptiveness
Negotiation
Abilities
Oral Comprehension
Oral Expression
Speech Clarity
Speech Recognition
Written Expression
Near Vision
Problem Sensitivity
Written Comprehension
Deductive Reasoning
Inductive Reasoning
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
#J-18808-Ljbffr