Flight Training Account Manager Sr
Cirrus Aircraft, Knoxville, Tennessee, United States, 37955
Cirrus Aircraft
is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee.
Find out more at www.cirrusaircraft.com
Serving as the primary coordination point for training readiness, the position ensures customers have a clear, executable training pathway that supports safe and effective aircraft operation. Responsibilities include assessing training requirements, recommending training structures, coordinating scheduling logistics, and facilitating resource allocation across the Cirrus training ecosystem.
The role collaborates closely with the Authorized Training Network Management team and Cirrus Approach LMS team to connect customers with the appropriate instructors, courseware, and training sequence based on operational need and proficiency goals. The Account Manager also supports continuity of service through cross‑training within the department and contributes to consistent execution of the Embark training program. The position is based at the Cirrus Vision Center in Knoxville, TN.
Duties and Responsibilities
Ensure decision‑making that balances the needs of each customer, the company, and promotes long‑term viability of the business.
Champion excellence in business ethics, integrity, and build an environment with a high level of morale, motivation and engagement.
Create a timely and responsive initial contact between Cirrus aircraft owners and Flight Training Operations to enhance trust.
Manage the Embark job portal and process all customer applications and instructor invoices in a timely manner.
Clearly communicate the training path progression to set up each customer for successful completion of training requirements and fulfillment of mutual expectations.
Liaise with Delivery Experience Account Managers, Regional Sales Directors, and Executive Directors/Sales to accommodate date changes or unique requests by the customer or the internal teams.
Act as the central liaison for customer communication, verbal and written.
Monitor and guide all Cirrus aircraft owners/customers through the multi‑step training path, informing all involved parties of any developments that may affect the timeline, quality or duration of training.
Ensure a safe, efficient, and fair schedule for Flight Operations pilots, considering extended training missions, weather limitations, aircraft availability, vacation requests, and other factors.
Monitor and maintain the Training Management System for records and quality control auditing.
Identify, compile and maintain various key metrics.
Work closely with the scheduling team to determine capacity and demand planning annually based on historical data.
Ensure all Flight Training Account Management processes are scalable for future business growth.
Ability to travel and establish meaningful relationships with sales and internal stakeholders.
Qualifications
Bachelor’s Degree in Business, Business Admin, Aviation, Management, Hospitality or related field required.
Equivalent professional experience may be considered in lieu of a Bachelor’s Degree for candidates demonstrating significant Business Admin, Management, Hospitality acumen.
5 years of customer service, marketing, sales, hospitality, aviation or related field required.
Basic knowledge of General Aviation.
Aviation industry experience or working knowledge of aviation administration preferred.
Ability to demonstrate sound judgement and effective communication skills (written and verbal).
Ability to effectively manage stress, including competing work demands and multiple projects at the same time.
Ability to prioritize and multitask in a dynamic environment.
Ability to work with other departments and outside vendors.
Ability to plan, design, execute, and supervise administrative processes to support customer service.
Ability to clearly explain tasks when cross training to ensure uninterrupted customer service.
Produces high quality results through thoroughness and accuracy when accomplishing tasks, both large and small.
Well versed in standard Microsoft Office Software as well as Adobe suite.
Competencies
Drives Results:
Consistently achieves results, even under tough circumstances.
Ensures Accountability:
Holds self and others accountable to meet commitments.
Interpersonal Savvy:
Relates openly and comfortably with diverse groups of people.
Communicates Effectively:
Develops and delivers multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
Drives Vision and Purpose:
Paints a compelling picture of the vision and strategy that motivates others to action.
Organizational Savvy:
Maneuvers comfortably through complex policy, process, and people‑related organizational dynamics.
Ensures Exceptional Customer Service
Energizes the Cirrus Service Essentials
Strives to improve service performance.
Anticipates guests' needs and responds promptly.
Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Handles guest problems and complaints.
Benefits
401(k) Plan:
Dollar‑for‑dollar match up to 5% after 90 days, with 100% vesting.
Employer‑Paid Coverages:
Group term life, short‑ and long‑term disability insurance.
Comprehensive Health Coverage:
Medical, vision, dental, with additional dependent coverage options.
Free Health Tracking:
With rewards for meeting health goals.
Generous PTO:
120+ hours accrued within the first year.
Employee Referral Bonus:
For referring talented candidates.
Career Development:
Tuition reimbursement and professional growth opportunities.
Exclusive Discounts:
Access to partner and marketplace discounts.
Community & Engagement:
Company and employee clubs at various locations.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
Cirrus is dedicated to a drug‑free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee.
Find out more at www.cirrusaircraft.com
Serving as the primary coordination point for training readiness, the position ensures customers have a clear, executable training pathway that supports safe and effective aircraft operation. Responsibilities include assessing training requirements, recommending training structures, coordinating scheduling logistics, and facilitating resource allocation across the Cirrus training ecosystem.
The role collaborates closely with the Authorized Training Network Management team and Cirrus Approach LMS team to connect customers with the appropriate instructors, courseware, and training sequence based on operational need and proficiency goals. The Account Manager also supports continuity of service through cross‑training within the department and contributes to consistent execution of the Embark training program. The position is based at the Cirrus Vision Center in Knoxville, TN.
Duties and Responsibilities
Ensure decision‑making that balances the needs of each customer, the company, and promotes long‑term viability of the business.
Champion excellence in business ethics, integrity, and build an environment with a high level of morale, motivation and engagement.
Create a timely and responsive initial contact between Cirrus aircraft owners and Flight Training Operations to enhance trust.
Manage the Embark job portal and process all customer applications and instructor invoices in a timely manner.
Clearly communicate the training path progression to set up each customer for successful completion of training requirements and fulfillment of mutual expectations.
Liaise with Delivery Experience Account Managers, Regional Sales Directors, and Executive Directors/Sales to accommodate date changes or unique requests by the customer or the internal teams.
Act as the central liaison for customer communication, verbal and written.
Monitor and guide all Cirrus aircraft owners/customers through the multi‑step training path, informing all involved parties of any developments that may affect the timeline, quality or duration of training.
Ensure a safe, efficient, and fair schedule for Flight Operations pilots, considering extended training missions, weather limitations, aircraft availability, vacation requests, and other factors.
Monitor and maintain the Training Management System for records and quality control auditing.
Identify, compile and maintain various key metrics.
Work closely with the scheduling team to determine capacity and demand planning annually based on historical data.
Ensure all Flight Training Account Management processes are scalable for future business growth.
Ability to travel and establish meaningful relationships with sales and internal stakeholders.
Qualifications
Bachelor’s Degree in Business, Business Admin, Aviation, Management, Hospitality or related field required.
Equivalent professional experience may be considered in lieu of a Bachelor’s Degree for candidates demonstrating significant Business Admin, Management, Hospitality acumen.
5 years of customer service, marketing, sales, hospitality, aviation or related field required.
Basic knowledge of General Aviation.
Aviation industry experience or working knowledge of aviation administration preferred.
Ability to demonstrate sound judgement and effective communication skills (written and verbal).
Ability to effectively manage stress, including competing work demands and multiple projects at the same time.
Ability to prioritize and multitask in a dynamic environment.
Ability to work with other departments and outside vendors.
Ability to plan, design, execute, and supervise administrative processes to support customer service.
Ability to clearly explain tasks when cross training to ensure uninterrupted customer service.
Produces high quality results through thoroughness and accuracy when accomplishing tasks, both large and small.
Well versed in standard Microsoft Office Software as well as Adobe suite.
Competencies
Drives Results:
Consistently achieves results, even under tough circumstances.
Ensures Accountability:
Holds self and others accountable to meet commitments.
Interpersonal Savvy:
Relates openly and comfortably with diverse groups of people.
Communicates Effectively:
Develops and delivers multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
Drives Vision and Purpose:
Paints a compelling picture of the vision and strategy that motivates others to action.
Organizational Savvy:
Maneuvers comfortably through complex policy, process, and people‑related organizational dynamics.
Ensures Exceptional Customer Service
Energizes the Cirrus Service Essentials
Strives to improve service performance.
Anticipates guests' needs and responds promptly.
Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Handles guest problems and complaints.
Benefits
401(k) Plan:
Dollar‑for‑dollar match up to 5% after 90 days, with 100% vesting.
Employer‑Paid Coverages:
Group term life, short‑ and long‑term disability insurance.
Comprehensive Health Coverage:
Medical, vision, dental, with additional dependent coverage options.
Free Health Tracking:
With rewards for meeting health goals.
Generous PTO:
120+ hours accrued within the first year.
Employee Referral Bonus:
For referring talented candidates.
Career Development:
Tuition reimbursement and professional growth opportunities.
Exclusive Discounts:
Access to partner and marketplace discounts.
Community & Engagement:
Company and employee clubs at various locations.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
Cirrus is dedicated to a drug‑free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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