Assistant Director of Admissions, Recruitment and Outreach
Santa Clara University, Santa Clara, CA, United States
Position Title
Assistant Director of Admissions, Recruitment and Outreach
Position Type Regular
Hiring Range $70,600 - $80,368 Compensation will be based on education, experience, skills relevant to the role, and internal equity.
Pay Frequency Annual
Primary Responsibility The primary responsibility for this position is to implement the recruitment and admissions strategies for all of the academic programs for the School of Engineering Graduate Program. Under the direct supervision of the (Dir of Enrollment Management or Dir of Graduate Programs), the manager of Recruitment and Outreach oversees operations required for achieving admissions and enrollment targets. These activities are expected to result in consistent enrollment of high-quality students and increased awareness of all school programs.
Outreach and Recruiting Efforts
Plan and execute all recruitment events including on-site and off-site information sessions, workshops, and yield events. Coordinate all efforts with the BS/MS 5-year students.
Develop and implement field representation through outreach programs, fairs, training seminars and presentations for recruitment and enrollment of students from targeted communities.
Maintain current and thorough knowledge of the university and degree programs represented, as well as the organization's sector and workforce.
Manage and update content for recruitment presentations including digital and print materials
Required travel during recruitment season 10-15%.
Prospect and Lead Generation
Serve as the primary contact for prospective students (prior to application submission) through emails, phone calls and walk-in.
Responsible for creating a positive new student experience by building a relationship with prospective students.
Manage inquiries to achieve prompt contact and performance activity weekly goals; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals.
Must remain up-to-date with university and SoE programs, policies and procedures in order to answer questions regarding the Graduate Engineering Programs, degree requirements and application process.
Technology
Track prospects within SLATE CRM.
Create and manage all communication within Slate
Create and track events within Slate
Other duties as assigned.
Graduate Office Support
Assist with daily operations activities during busy times. Activities include meeting with students at all stages of the application process, providing resource help and assisting with file completion.
Other duties as assigned.
Qualifications
Knowledge and experience with higher education system software, experience with PeopleSoft, Slate and SQL, is highly desired.
Demonstrated excellent oral and written communication skills.
Team oriented individual with willingness to take initiative.
Strength of character, honesty, and integrity.
Ability to exercise judgment and maintain confidentiality.
Ability to see the "big picture" and have a global perspective.
Demonstrate an understanding of diverse cultures and a respect for those differences.
Ability to multi-task in a challenging and fast-paced environment, with a demonstrated ability to provide excellent customer service.
Commitment to understand and support Santa Clara University's distinctive Jesuit educational vision and willingness to model institutional values of competence, conscience, and compassion, in pursuit of its mission and goals.
Education
Bachelor's degree required
Master's preferred.
Years of Experience
minimum of 3-5 years relevant work experience in a service-oriented function, preferably in a university setting.
Knowledge
Experience in administering and supervising all or portions of a college admissions and recruitment office.
Experience in the development, implementation, and evaluation of admissions and recruitment strategies, including the utilization of research and information technologies, strategic planning is essential.
Skills
Excellent oral and written communications skills.
Experience with SLATE preferred.
Strong expertise in graduate engineering program recruiting and application operations.
Exceptional time and project management skills
Over 2 years of hands-on experience using a student CRM system.
Abilities
Ability to work independently and set own priorities.
Ability to see the "big picture" and have a global perspective.
Ability to use sound judgement when working with diverse groups.
Ability to maintain a high level of confidentiality.
Physical Demands
Considerable time is spent at a desk using a computer terminal.
Will be required to travel to other buildings on the campus.
Will be required to attend conference and training sessions within Bay Area or in- or out- of-state locations.
Will be required to occasionally travel to outside customers, vendors or suppliers.
Work Environment
Typical office environment.
Mostly indoor office environment with windows.
Offices with equipment noise.
Offices with frequent interruptions.
Telecommute Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.
EEO Statement Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at https://www.scu.edu/title-ix/.
Clery Notice of Availability Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at hraccommodations@scu.edu or by phone at (408)554-5750.
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Position Type Regular
Hiring Range $70,600 - $80,368 Compensation will be based on education, experience, skills relevant to the role, and internal equity.
Pay Frequency Annual
Primary Responsibility The primary responsibility for this position is to implement the recruitment and admissions strategies for all of the academic programs for the School of Engineering Graduate Program. Under the direct supervision of the (Dir of Enrollment Management or Dir of Graduate Programs), the manager of Recruitment and Outreach oversees operations required for achieving admissions and enrollment targets. These activities are expected to result in consistent enrollment of high-quality students and increased awareness of all school programs.
Outreach and Recruiting Efforts
Plan and execute all recruitment events including on-site and off-site information sessions, workshops, and yield events. Coordinate all efforts with the BS/MS 5-year students.
Develop and implement field representation through outreach programs, fairs, training seminars and presentations for recruitment and enrollment of students from targeted communities.
Maintain current and thorough knowledge of the university and degree programs represented, as well as the organization's sector and workforce.
Manage and update content for recruitment presentations including digital and print materials
Required travel during recruitment season 10-15%.
Prospect and Lead Generation
Serve as the primary contact for prospective students (prior to application submission) through emails, phone calls and walk-in.
Responsible for creating a positive new student experience by building a relationship with prospective students.
Manage inquiries to achieve prompt contact and performance activity weekly goals; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals.
Must remain up-to-date with university and SoE programs, policies and procedures in order to answer questions regarding the Graduate Engineering Programs, degree requirements and application process.
Technology
Track prospects within SLATE CRM.
Create and manage all communication within Slate
Create and track events within Slate
Other duties as assigned.
Graduate Office Support
Assist with daily operations activities during busy times. Activities include meeting with students at all stages of the application process, providing resource help and assisting with file completion.
Other duties as assigned.
Qualifications
Knowledge and experience with higher education system software, experience with PeopleSoft, Slate and SQL, is highly desired.
Demonstrated excellent oral and written communication skills.
Team oriented individual with willingness to take initiative.
Strength of character, honesty, and integrity.
Ability to exercise judgment and maintain confidentiality.
Ability to see the "big picture" and have a global perspective.
Demonstrate an understanding of diverse cultures and a respect for those differences.
Ability to multi-task in a challenging and fast-paced environment, with a demonstrated ability to provide excellent customer service.
Commitment to understand and support Santa Clara University's distinctive Jesuit educational vision and willingness to model institutional values of competence, conscience, and compassion, in pursuit of its mission and goals.
Education
Bachelor's degree required
Master's preferred.
Years of Experience
minimum of 3-5 years relevant work experience in a service-oriented function, preferably in a university setting.
Knowledge
Experience in administering and supervising all or portions of a college admissions and recruitment office.
Experience in the development, implementation, and evaluation of admissions and recruitment strategies, including the utilization of research and information technologies, strategic planning is essential.
Skills
Excellent oral and written communications skills.
Experience with SLATE preferred.
Strong expertise in graduate engineering program recruiting and application operations.
Exceptional time and project management skills
Over 2 years of hands-on experience using a student CRM system.
Abilities
Ability to work independently and set own priorities.
Ability to see the "big picture" and have a global perspective.
Ability to use sound judgement when working with diverse groups.
Ability to maintain a high level of confidentiality.
Physical Demands
Considerable time is spent at a desk using a computer terminal.
Will be required to travel to other buildings on the campus.
Will be required to attend conference and training sessions within Bay Area or in- or out- of-state locations.
Will be required to occasionally travel to outside customers, vendors or suppliers.
Work Environment
Typical office environment.
Mostly indoor office environment with windows.
Offices with equipment noise.
Offices with frequent interruptions.
Telecommute Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.
EEO Statement Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at https://www.scu.edu/title-ix/.
Clery Notice of Availability Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at hraccommodations@scu.edu or by phone at (408)554-5750.
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