* Ensure documentation and UX copy meet quality standards and follow established style guidelines* Review and edit content created by other team members or contributors* Identify opportunities to improve documentation structure, findability, and user experience* Advocate for clarity and consistency in product language across all touchpoints* Maintain documentation accuracy through regular reviews and updates* Exceptional writing ability—clear, concise, and precise technical writing skills with ability to make complex topics accessible* Strong UX writing sensibility—understanding of how microcopy impacts user experience and product usability* Excellent verbal and written communication skills in English* Strong ability to structure information logically and create effective user flows* Experience writing for technical audiences (developers, IT administrators, security professionals)* High tech savviness—comfortable with computers and technology at a fundamental level; natural troubleshooter who understands systems thinking* Ability to quickly learn complex technical products and features* Experience working with technical teams and understanding technical concepts* Comfortable working in command-line environments and with developer tools* Genuine enthusiasm for AI-assisted workflows—experience using AI tools (ChatGPT, Claude, Copilot, etc.) for writing and research* Open-minded approach to emerging technologies and willingness to experiment* Sees AI as a force multiplier for expertise, not a replacement for human judgment* Adaptable to rapidly evolving tools and processes* 3+ years of technical writing experience, preferably in software or SaaS environments* Experience with UX writing or content design, including crafting UI strings and microcopy* Experience with agile development processes* Proven ability to manage multiple projects and prioritize effectively* Track record of delivering high-quality content on schedule* Experience with docs-as-code workflows (Git, GitHub, Markdown, static site generators)* Proficiency with Figma for reviewing designs and updating UI text* Familiarity with markup languages (Markdown, DITA, HTML, or similar)* Any coding or scripting experience (Python, JavaScript, bash, etc.)* Experience with API documentation and developer-focused content* Working knowledge of cybersecurity concepts (or demonstrated ability to learn quickly)* Experience in enterprise software, cloud platforms, or security products* Understanding of IT infrastructure and system administration concepts* Experience with modern documentation platforms (Docusaurus, Hugo, MkDocs, etc.)* Hands-on experience with Figma for content design collaboration* Experience with Jira, Confluence, or similar project management tools* Curiosity and continuous learning—eager to explore new tools, technologies, and approaches* Systems thinker—understands how pieces fit together and thinks beyond individual tasks* Collaborative mindset—works well in cross-functional teams and builds strong relationships* Ownership mentality—takes initiative and drives projects to completion* Adaptability—comfortable with change and ambiguity in a fast-paced environment* Sees AI as an enabler, not a threat* Is excited about experimenting with new tools and workflows* Values both efficiency and quality* Thinks strategically about content, not just tactically about tasks* Understands that great product experiences depend on great writing—both in documentation and in the product itself* Wants to be part of shaping the future of technical communication and content design* Bachelor's degree in English, Technical Communication, Computer Science, or related field (or equivalent practical experience)* Relevant certifications or training in technical writing, content strategy, UX writing, or related areas (preferred but not required)* Comprehensive medical, dental and vision insurance* Life insurance* Short & Long Term Disability* Pre-partum, maternity, parental and medical leave* Mental Health Wellness Program* Adoption Assistance* Wellness Incentive* Pet Insurance* 401(k) with company match* Paid Time Off* 14 Annual Holidays* Tuition Assistance* Employee Resource Groups* Please submit your resume highlighting relevant technical writing and content design experience* Cover letter explaining your interest in AI-augmented documentation and UX writing workflows* Portfolio or writing samples demonstrating technical writing and/or UX copy ability (links or PDFs)* Your experience with AI-assisted writing tools* An example of a complex technical concept you've documented* Any experience crafting UX copy or collaborating with design teams* Why you're excited about this role and our approach to contentFor over 30 years, Trend Micro's unwavering vision has been to make the world safe for exchanging digital information. Security is our entire focus, and it shows. This single-minded passion has inspired our innovations that keep up with the bad guys despite a changing IT landscape, riskier user behavior, and constantly evolving threats.We embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. At Trend Micro, we're always looking for top talent and you will work with the best. With us, you have the opportunity to thrive in an industry that is dominating the news worldwide.Explore Working at Trend
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