Are you ready for a mission-driven career? This is more than a call center job; it's a vital public service. We are hiring a dedicated team of 35 agents to help citizens facing challenging circumstances, including the loss of critical benefits like food stamps.
If you have the emotional toughness, empathy, and commitment to be a lifeline to our community, we want you to join our team in East Hartford.
Impact & Challenge This is an emotionally high-impact role. You will be handling Tier 1 calls regarding essential government benefit programs like SNAP (Food Stamps), Medicaid, and other social services. Callers often need help with lost benefits and may be upset.
Your Mission: Provide clear, complete, and accurate information to consumers and providers.
The Emotional Requirement: You must have the empathy, sympathy, and emotional toughness to handle difficult situations and support callers whose lives—and the ability to feed their families—depend on this assistance.
The Commitment: You must be committed to perfect attendance during training and reliable throughout the project, as the team needs the "best of the best" for this essential service.
Responsibilities
Handle a high volume of inbound calls, providing one-to-one telephone contact with consumers and providers.
Accurately respond to incoming calls and properly forward complex issues to Call Center Leadership or other CT agencies.
Accurately document all consumer interactions and enter complaints into the call tracking system in accordance with approved policies.
Maintain proficiency in program policies, health rules/guidelines, and other related program policies.
Work with consumers in difficult situations and maintain a commitment to customer service and quality.
Commit to being present for all paid training, which will continue through the holidays (excluding Christmas and New Year's Day).
Qualifications & Requirements
Experience (must meet at least one):
6 months minimum experience in a call center environment.
Associate's degree from an accredited college or university.
Skills:
Telephone Etiquette
Empathy
Basic Computer Skills
Customer Service
Customer Support
Typing Assessment (30 WPM+)
Schedule:
Full-Time, Monday – Friday (No weekends). Standard hours are 7:30 AM – 5:00 PM, with some flexibility on start time (7:30, 8:00, 8:30).
Background check: Criminal, Employment, Education and completed Drug Screen.
Compensation & Schedule Salary: $20.99 – $21 per hour Shift: First Work hours: 8 AM – 5 PM Education required: High School (required)
Benefits Randstad offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, life insurance, short-term disability, and a 401(k) plan (all benefits are based on eligibility).
Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
HRsupport@randstadusa.com .
This posting is open for thirty (30) days.
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If you have the emotional toughness, empathy, and commitment to be a lifeline to our community, we want you to join our team in East Hartford.
Impact & Challenge This is an emotionally high-impact role. You will be handling Tier 1 calls regarding essential government benefit programs like SNAP (Food Stamps), Medicaid, and other social services. Callers often need help with lost benefits and may be upset.
Your Mission: Provide clear, complete, and accurate information to consumers and providers.
The Emotional Requirement: You must have the empathy, sympathy, and emotional toughness to handle difficult situations and support callers whose lives—and the ability to feed their families—depend on this assistance.
The Commitment: You must be committed to perfect attendance during training and reliable throughout the project, as the team needs the "best of the best" for this essential service.
Responsibilities
Handle a high volume of inbound calls, providing one-to-one telephone contact with consumers and providers.
Accurately respond to incoming calls and properly forward complex issues to Call Center Leadership or other CT agencies.
Accurately document all consumer interactions and enter complaints into the call tracking system in accordance with approved policies.
Maintain proficiency in program policies, health rules/guidelines, and other related program policies.
Work with consumers in difficult situations and maintain a commitment to customer service and quality.
Commit to being present for all paid training, which will continue through the holidays (excluding Christmas and New Year's Day).
Qualifications & Requirements
Experience (must meet at least one):
6 months minimum experience in a call center environment.
Associate's degree from an accredited college or university.
Skills:
Telephone Etiquette
Empathy
Basic Computer Skills
Customer Service
Customer Support
Typing Assessment (30 WPM+)
Schedule:
Full-Time, Monday – Friday (No weekends). Standard hours are 7:30 AM – 5:00 PM, with some flexibility on start time (7:30, 8:00, 8:30).
Background check: Criminal, Employment, Education and completed Drug Screen.
Compensation & Schedule Salary: $20.99 – $21 per hour Shift: First Work hours: 8 AM – 5 PM Education required: High School (required)
Benefits Randstad offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, life insurance, short-term disability, and a 401(k) plan (all benefits are based on eligibility).
Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
HRsupport@randstadusa.com .
This posting is open for thirty (30) days.
#J-18808-Ljbffr