We are seeking a detail-oriented and client-focused Customer Service Representative to support customers within a structured, advisor-guided service model. In this fully remote position, you will assist with client communications, scheduling coordination, documentation, and overall service support to ensure a seamless and professional experience from start to finish.
This role is ideal for someone who thrives in customer support, enjoys organized workflows, and can confidently manage responsibilities in a remote environment using established systems and tools.
Key Responsibilities
Provide customer support under the guidance of assigned advisors Respond to client inquiries promptly via digital communication channels Coordinate scheduling, confirmations, updates, and follow-ups Maintain accurate records and detailed documentation of client interactions Assist with workflow organization to ensure consistent service delivery Communicate clearly and professionally to maintain high service standards Qualifications
Strong written and verbal communication skills Background in customer service, administrative support, call center, or client-facing roles (preferred, not required) Ability to work independently in a remote setting Highly organized with strong attention to detail Comfortable using digital tools, online systems, and communication platforms Must be a citizen of the US, LATAM, UK, Spain, or Australia What Makes This Opportunity Stand Out
Fully remote work environment Comprehensive onboarding and ongoing mentorship Supportive, team-driven culture Opportunity for professional growth within a structured service model
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Provide customer support under the guidance of assigned advisors Respond to client inquiries promptly via digital communication channels Coordinate scheduling, confirmations, updates, and follow-ups Maintain accurate records and detailed documentation of client interactions Assist with workflow organization to ensure consistent service delivery Communicate clearly and professionally to maintain high service standards Qualifications
Strong written and verbal communication skills Background in customer service, administrative support, call center, or client-facing roles (preferred, not required) Ability to work independently in a remote setting Highly organized with strong attention to detail Comfortable using digital tools, online systems, and communication platforms Must be a citizen of the US, LATAM, UK, Spain, or Australia What Makes This Opportunity Stand Out
Fully remote work environment Comprehensive onboarding and ongoing mentorship Supportive, team-driven culture Opportunity for professional growth within a structured service model
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