Customer Service Representative
Opportunity for advancement
The Company: At American Pacific Financial Services Corp (APFSC) we are devoted to our customer's cause and offer the best debt management program available. Striving to maintain the highest quality standards, we help families get back on track through financial counseling and education. Working together, we find a better way out of debt, and a healthy way back to financial freedom.
Job Summary
We are seeking a
Customer Service Representative
to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
You will be required to provide outstanding customer service to approximately 600-800 clients. This job is focused around providing phone support for clients, managing their accounts, addressing any problems or concerns they might have, following up with clients, being detail oriented, and replying to emails and online requests.
This Position is Full-Time, 8 Hour Day Shift, Monday - Friday.
Responsibilities
Serve as main point of contact for existing clients enrolled in our Debt Management Program
Maintain new and existing accounts by following up with clients on missing forms, payment information, changes to their accounts, etc.
Welcome clients to the program with an introduction call that includes walking them through their online account.
Communicate with creditors as needed on behalf of the client
Perform other administrative tasks as required
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED REQUIRED
1-2 experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Bilingual in Spanish/English strongly preferred but not required.
Competitive Compensation
Paid Time Off
Employee ASC discount club card
401k and Health Insurance
Pay
Starting at $20 USD hourly
Ranging from $20-$25 hourly based on relevant skills and experience
We are a 5-star Google-rated, 501(c)(3) nonprofit
Credit Counseling and Consumer Support Services (CCCS)
agency providing financial services nationwide.
At
APFSC , we offer the best debt management and credit counseling programs available. Through education, transparency, and monthly progress reviews, we help individuals and families find a path out of debt and into financial freedom.
We are proud to also offer required
pre-bankruptcy credit counseling
and
post-bankruptcy debtor education . These federally required services support individuals before and after filing, helping them complete the necessary steps to discharge their debts responsibly.
If you’re passionate about helping others improve their financial well-being, apply now to join our team.
Compensation: $20.00 - $25.00 per hour
HIRING NOW CCCS agency providing financial services to consumers
At APFSC, we are devoted to your cause and offer the best debt management program available. Striving to maintain the highest quality standards, we help families get back on track through counseling and education. Working together, we find a better way out of debt, and a healthy way back to financial freedom. We work with most major creditors and are able to gain, on your behalf, a reduction in your interest rates and consolidate all of your creditor’s payments into one monthly payment from you, saving you from the worry of late or missing payments. With monthly reports and continuous contact, we celebrate with our clients while they watch their debt melt away.
APFSC also provides required pre-bankruptcy credit counseling and pre-discharge debtor education for those consumers contemplating filing bankruptcy. All individual bankruptcy filers are required to complete pre-bankruptcy credit counseling and pre-discharge debtor education. These may not be provided at the same time. Credit counseling must take place before you file for bankruptcy; debtor education must take place after you file. Certificate of completion for both credit counseling and debtor education are required before the filer’s debts can be discharged.
(if you already have a resume on Indeed)
Or apply here. * required fields
First Name *
Last Name *
Email *
Phone *
Yes, Text Me! I consent to receiving text messages about this hiring process and, if hired, future job related information from APFSC.
How many years of previous experience do you have as a Customer Service Representative? *
Are you able to reliably commute to our office in Laguna Hills? *
#J-18808-Ljbffr
Opportunity for advancement
The Company: At American Pacific Financial Services Corp (APFSC) we are devoted to our customer's cause and offer the best debt management program available. Striving to maintain the highest quality standards, we help families get back on track through financial counseling and education. Working together, we find a better way out of debt, and a healthy way back to financial freedom.
Job Summary
We are seeking a
Customer Service Representative
to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
You will be required to provide outstanding customer service to approximately 600-800 clients. This job is focused around providing phone support for clients, managing their accounts, addressing any problems or concerns they might have, following up with clients, being detail oriented, and replying to emails and online requests.
This Position is Full-Time, 8 Hour Day Shift, Monday - Friday.
Responsibilities
Serve as main point of contact for existing clients enrolled in our Debt Management Program
Maintain new and existing accounts by following up with clients on missing forms, payment information, changes to their accounts, etc.
Welcome clients to the program with an introduction call that includes walking them through their online account.
Communicate with creditors as needed on behalf of the client
Perform other administrative tasks as required
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED REQUIRED
1-2 experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Bilingual in Spanish/English strongly preferred but not required.
Competitive Compensation
Paid Time Off
Employee ASC discount club card
401k and Health Insurance
Pay
Starting at $20 USD hourly
Ranging from $20-$25 hourly based on relevant skills and experience
We are a 5-star Google-rated, 501(c)(3) nonprofit
Credit Counseling and Consumer Support Services (CCCS)
agency providing financial services nationwide.
At
APFSC , we offer the best debt management and credit counseling programs available. Through education, transparency, and monthly progress reviews, we help individuals and families find a path out of debt and into financial freedom.
We are proud to also offer required
pre-bankruptcy credit counseling
and
post-bankruptcy debtor education . These federally required services support individuals before and after filing, helping them complete the necessary steps to discharge their debts responsibly.
If you’re passionate about helping others improve their financial well-being, apply now to join our team.
Compensation: $20.00 - $25.00 per hour
HIRING NOW CCCS agency providing financial services to consumers
At APFSC, we are devoted to your cause and offer the best debt management program available. Striving to maintain the highest quality standards, we help families get back on track through counseling and education. Working together, we find a better way out of debt, and a healthy way back to financial freedom. We work with most major creditors and are able to gain, on your behalf, a reduction in your interest rates and consolidate all of your creditor’s payments into one monthly payment from you, saving you from the worry of late or missing payments. With monthly reports and continuous contact, we celebrate with our clients while they watch their debt melt away.
APFSC also provides required pre-bankruptcy credit counseling and pre-discharge debtor education for those consumers contemplating filing bankruptcy. All individual bankruptcy filers are required to complete pre-bankruptcy credit counseling and pre-discharge debtor education. These may not be provided at the same time. Credit counseling must take place before you file for bankruptcy; debtor education must take place after you file. Certificate of completion for both credit counseling and debtor education are required before the filer’s debts can be discharged.
(if you already have a resume on Indeed)
Or apply here. * required fields
First Name *
Last Name *
Email *
Phone *
Yes, Text Me! I consent to receiving text messages about this hiring process and, if hired, future job related information from APFSC.
How many years of previous experience do you have as a Customer Service Representative? *
Are you able to reliably commute to our office in Laguna Hills? *
#J-18808-Ljbffr