Customer Service Representative III
Strategic Data Systems, Inc., Norfolk, Virginia, United States, 23500
Customer Service Representative
Naval Station Norfolk, VA 23511
On-Site Position
24/7/365 Flexibility
Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!
We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Norfolk, VA
Responsibilities
Act as the first step in a multi-tiered support to Military Sailors and their families.
Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.
Here is a short video of My Navy Career Center:
https://www.youtube.com/watch?v=n86B5UY7H4o
Requirements
DOD Secret Security Clearance Eligible
Four (4) years’ experience, or three (3) years with Associates degree, or Military background a plus.
Experience in customer service and responding to requests for information,
Contact center experience preferred
Knowledge of current CRM systems
Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests
Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting
Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers’ service requests
The ability to multi-task, prioritize, and manage time effectively
The ability to work in a fast-paced environment with the flexibility to work nights and weekends
The ability to type at least 30 WPM
Proven experience as a data entry clerk or similar position.
#J-18808-Ljbffr
On-Site Position
24/7/365 Flexibility
Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!
We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Norfolk, VA
Responsibilities
Act as the first step in a multi-tiered support to Military Sailors and their families.
Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.
Here is a short video of My Navy Career Center:
https://www.youtube.com/watch?v=n86B5UY7H4o
Requirements
DOD Secret Security Clearance Eligible
Four (4) years’ experience, or three (3) years with Associates degree, or Military background a plus.
Experience in customer service and responding to requests for information,
Contact center experience preferred
Knowledge of current CRM systems
Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests
Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting
Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers’ service requests
The ability to multi-task, prioritize, and manage time effectively
The ability to work in a fast-paced environment with the flexibility to work nights and weekends
The ability to type at least 30 WPM
Proven experience as a data entry clerk or similar position.
#J-18808-Ljbffr