Hybrid Remote - Customer Service Representative
TEKsystems, Salt Lake City, Utah, United States, 84193
Customer Service Representative – Banking (Student Loans & Deposit Accounts) | Hybrid | Salt Lake City, UT
Location:
Salt Lake City, UT 84101
Schedule:
Monday-Friday, 8:00 AM-5:00 PM
Work Environment:
Onsite first 90 days Hybrid (2 days onsite, 3 days remote)
About the Role We are seeking a skilled and customer‑focused
Customer Service Representative
to support a variety of banking services, including
student loan inquiries, savings accounts, and general account servicing . This role involves assisting customers by phone, email, and written requests while ensuring accuracy, professionalism, and a high level of service. You will collaborate with customers, financial institutions, internal teams, and business partners while researching, analyzing, verifying, and updating account information according to established guidelines.
Key Responsibilities
Handle inbound customer calls regarding student loans, deposit products, and savings accounts
Provide clear, accurate information about banking products and application processes
Respond to customer inquiries via email and written correspondence
Complete timely follow‑ups on account‑related issues
Maintain and update customer accounts with accuracy
Document and report any issues affecting customer satisfaction
Utilize strong problem‑solving skills to resolve customer needs
Escalate complaints and exceptional service concerns appropriately
Stay informed about competitor and comparable financial products
Required Skills
Customer service
Call center experience
Additional Competencies
Banking or financial services experience (preferred)
Strong communication and organizational skills
High attention to detail
Customer‑oriented mindset
Ability to work in a fast‑paced, service‑driven environment
Qualifications
High School Diploma or equivalent
Customer service and/or banking experience preferred
Work Environment & Compensation First 90 days:
Onsite training and performance evaluation
After 90 days:
Hybrid schedule (minimum 8 office days per month)
Work hours:
8:00 AM-5:00 PM
Pay Rate:
$20/hour
Long‑term opportunity: Yes
Benefits: Yes
Contract to Hire Position This is a Contract to Hire position based out of Salt Lake City, UT.
Pay and Benefits The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Feb 27, 2026.
Equal Opportunity Employer The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Salt Lake City, UT 84101
Schedule:
Monday-Friday, 8:00 AM-5:00 PM
Work Environment:
Onsite first 90 days Hybrid (2 days onsite, 3 days remote)
About the Role We are seeking a skilled and customer‑focused
Customer Service Representative
to support a variety of banking services, including
student loan inquiries, savings accounts, and general account servicing . This role involves assisting customers by phone, email, and written requests while ensuring accuracy, professionalism, and a high level of service. You will collaborate with customers, financial institutions, internal teams, and business partners while researching, analyzing, verifying, and updating account information according to established guidelines.
Key Responsibilities
Handle inbound customer calls regarding student loans, deposit products, and savings accounts
Provide clear, accurate information about banking products and application processes
Respond to customer inquiries via email and written correspondence
Complete timely follow‑ups on account‑related issues
Maintain and update customer accounts with accuracy
Document and report any issues affecting customer satisfaction
Utilize strong problem‑solving skills to resolve customer needs
Escalate complaints and exceptional service concerns appropriately
Stay informed about competitor and comparable financial products
Required Skills
Customer service
Call center experience
Additional Competencies
Banking or financial services experience (preferred)
Strong communication and organizational skills
High attention to detail
Customer‑oriented mindset
Ability to work in a fast‑paced, service‑driven environment
Qualifications
High School Diploma or equivalent
Customer service and/or banking experience preferred
Work Environment & Compensation First 90 days:
Onsite training and performance evaluation
After 90 days:
Hybrid schedule (minimum 8 office days per month)
Work hours:
8:00 AM-5:00 PM
Pay Rate:
$20/hour
Long‑term opportunity: Yes
Benefits: Yes
Contract to Hire Position This is a Contract to Hire position based out of Salt Lake City, UT.
Pay and Benefits The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Feb 27, 2026.
Equal Opportunity Employer The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr