Motor Vehicle Customer Service Representative 2 (12-5214)
State of Alaska, Juneau, Alaska, us, 99812
RESIDENCY APPROVAL
This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.
What You Will Be Doing The Division of Motor Vehicles (DMV) is looking for a motivated, organized, innovative individual to join our team as a Motor Vehicle Customer Service Representative (MVCSR2). The candidate will thrive in a fast‑paced environment, examining documentation presented for required information and validity to ensure proper credential issuance or vehicle information. The MVCSR2 will enter direct interaction with the public, often explaining policies, statutes and regulations, and administering road examinations for non‑commercial, commercial, and motorcycle licenses.
Our Organization, Mission, and Culture The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:
ABILITY—We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.
CUSTOMER FOCUSED—We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.
PASSIONATE PEOPLE—We have a positive attitude, the ability to learn and grow, are self‑motivated, service‑oriented, inquisitive, observant, and demonstrate accountability and teamwork.
EXPERTISE—Subject matter expert is Me! We are a solutions‑oriented organization of subject matter experts that provide accurate and efficient service to our communities.
CHAMPIONS OF CHANGE—We embrace revolutionary innovations to boldly advance DMV solutions into the future.
The Benefits of Joining Our Team This position opens the door for many opportunities for career advancement within DMV such as an MVCSR 3 who works as a lead alongside the management team or even an MVOM1 where you join the management team. DMV’s diverse job duties aid in developing communication, analytical and problem‑solving skills while you help the great people in the State of Alaska.
The Working Environment You Can Expect The position is located at the Juneau DMV, 2760 Sherwood Lane Suite B. The MVCSR 2 will be assigned to a workstation in the public‑service lobby and will typically rotate weekly between processing customers in the lobby and administering road exams based on business needs. Hours are 08:30 – 17:00 Monday through Friday with possible overtime opportunities.
Who We Are Looking For We are interested in candidates who possess some or all of the following position‑specific competencies:
Adaptability:
adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
Arithmetic/Mathematical Reasoning:
performs computations such as addition, subtraction, multiplication, and division correctly; solves practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.
Customer Service:
works with clients and customers to assess their needs, provide information or assistance, resolve problems, or satisfy expectations; knows about available products and services; is committed to providing quality products and services.
Computer Skills:
uses computers, software applications, databases, and automated systems to accomplish work.
Self‑Management:
sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment toward completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
Experience and Qualifications Six months of experience licensing, titling, and registering motor vehicles, maintaining driver records, collecting motor vehicle registration taxes, and processing license actions required by traffic laws, financial responsibility and mandatory insurance laws, and judicial suspensions or revocations. This experience is met by service as a Motor Vehicle Customer Service Representative 1 with the State of Alaska, or the equivalent elsewhere.
OR
Six months of employment experience as a driving instructor teaching the safe operation of motor vehicles, which included riding with trainees during practice in common traffic situations.
OR
One year of employment experience performing advanced clerical duties that included significant contact with the public to provide information and assistance concerning the services offered; explaining regulations and varying procedures for different situations; maintaining computerized records; and some purchasing, accounting, or cash handling tasks.
Substitution: Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)
Special Note A background check of criminal justice information will be conducted upon initial employment.
Possession of a valid Alaska non‑commercial driver license is required.
Application Notice You can ONLY apply for this position through the Workplace Alaska website or via hard‑copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hard‑copy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply” webpage, found here: http://doa.alaska.gov/dop/workplace/help/
EEO Statement The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1‑800‑587‑0430 or (907) 465‑4095 in Juneau or TTY: Alaska Relay 711 or 1‑800‑770‑8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811‑0201. The State of Alaska is an equal opportunity employer.
Contact: Joshua Martinez, Office Manager, Phone: 907‑269‑5551, Email: joshua.martinez@alaska.gov
#J-18808-Ljbffr
What You Will Be Doing The Division of Motor Vehicles (DMV) is looking for a motivated, organized, innovative individual to join our team as a Motor Vehicle Customer Service Representative (MVCSR2). The candidate will thrive in a fast‑paced environment, examining documentation presented for required information and validity to ensure proper credential issuance or vehicle information. The MVCSR2 will enter direct interaction with the public, often explaining policies, statutes and regulations, and administering road examinations for non‑commercial, commercial, and motorcycle licenses.
Our Organization, Mission, and Culture The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:
ABILITY—We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.
CUSTOMER FOCUSED—We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.
PASSIONATE PEOPLE—We have a positive attitude, the ability to learn and grow, are self‑motivated, service‑oriented, inquisitive, observant, and demonstrate accountability and teamwork.
EXPERTISE—Subject matter expert is Me! We are a solutions‑oriented organization of subject matter experts that provide accurate and efficient service to our communities.
CHAMPIONS OF CHANGE—We embrace revolutionary innovations to boldly advance DMV solutions into the future.
The Benefits of Joining Our Team This position opens the door for many opportunities for career advancement within DMV such as an MVCSR 3 who works as a lead alongside the management team or even an MVOM1 where you join the management team. DMV’s diverse job duties aid in developing communication, analytical and problem‑solving skills while you help the great people in the State of Alaska.
The Working Environment You Can Expect The position is located at the Juneau DMV, 2760 Sherwood Lane Suite B. The MVCSR 2 will be assigned to a workstation in the public‑service lobby and will typically rotate weekly between processing customers in the lobby and administering road exams based on business needs. Hours are 08:30 – 17:00 Monday through Friday with possible overtime opportunities.
Who We Are Looking For We are interested in candidates who possess some or all of the following position‑specific competencies:
Adaptability:
adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
Arithmetic/Mathematical Reasoning:
performs computations such as addition, subtraction, multiplication, and division correctly; solves practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.
Customer Service:
works with clients and customers to assess their needs, provide information or assistance, resolve problems, or satisfy expectations; knows about available products and services; is committed to providing quality products and services.
Computer Skills:
uses computers, software applications, databases, and automated systems to accomplish work.
Self‑Management:
sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment toward completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
Experience and Qualifications Six months of experience licensing, titling, and registering motor vehicles, maintaining driver records, collecting motor vehicle registration taxes, and processing license actions required by traffic laws, financial responsibility and mandatory insurance laws, and judicial suspensions or revocations. This experience is met by service as a Motor Vehicle Customer Service Representative 1 with the State of Alaska, or the equivalent elsewhere.
OR
Six months of employment experience as a driving instructor teaching the safe operation of motor vehicles, which included riding with trainees during practice in common traffic situations.
OR
One year of employment experience performing advanced clerical duties that included significant contact with the public to provide information and assistance concerning the services offered; explaining regulations and varying procedures for different situations; maintaining computerized records; and some purchasing, accounting, or cash handling tasks.
Substitution: Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)
Special Note A background check of criminal justice information will be conducted upon initial employment.
Possession of a valid Alaska non‑commercial driver license is required.
Application Notice You can ONLY apply for this position through the Workplace Alaska website or via hard‑copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hard‑copy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply” webpage, found here: http://doa.alaska.gov/dop/workplace/help/
EEO Statement The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1‑800‑587‑0430 or (907) 465‑4095 in Juneau or TTY: Alaska Relay 711 or 1‑800‑770‑8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811‑0201. The State of Alaska is an equal opportunity employer.
Contact: Joshua Martinez, Office Manager, Phone: 907‑269‑5551, Email: joshua.martinez@alaska.gov
#J-18808-Ljbffr