Customer Service Representative - Lawton, OK
Kedia Corporation, Lawton, Oklahoma, United States, 73505
Customer Service Representative - Lawton, OK
Contract
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.
Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools Tools used in this occupation:
Autodialers — Autodialing systems; Predictive dialers
Automated attendant systems — Voice broadcasting systems
Automatic call distributor (ACD) — Automatic call distribution system
Scanners
Standalone telephone caller identification — Calling line identification equipment; Dialed number identification systems (DNIS)
Technology
Contact center software — Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management (CRM) software — Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software — Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software — Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software — Microsoft Excel
Knowledge
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. Includes needs assessment, meeting quality standards, and evaluating satisfaction.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, files and records management, and office terminology.
English Language — Knowledge of the structure and content of the English language including grammar and spelling.
Skills
Active Listening — Giving full attention to what others are saying, understanding points, asking appropriate questions, and not interrupting.
Speaking — Conveying information effectively
Service Orientation — Actively looking for ways to help people
Persuasion — Persuading others to change their minds or behavior
Reading Comprehension — Understanding written work-related documents
Critical Thinking — Using logic to identify strengths and weaknesses of solutions
Writing — Communicating effectively in writing
Coordination — Adjusting actions in relation to others
Social Perceptiveness — Awareness of others' reactions and reasons
Negotiation — Reconciling differences
Abilities
Oral Comprehension — Listen to and understand spoken information
Oral Expression — Communicate information orally so others understand
Speech Clarity — Speak clearly for understanding
Speech Recognition — Identify and understand speech
Written Expression — Communicate information in writing
Near Vision — See details at close range
Problem Sensitivity — Recognize when something is wrong or likely to go wrong
Written Comprehension — Read and understand written information
Deductive Reasoning — Apply general rules to specific problems
Inductive Reasoning — Form general rules from information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
#J-18808-Ljbffr
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.
Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools Tools used in this occupation:
Autodialers — Autodialing systems; Predictive dialers
Automated attendant systems — Voice broadcasting systems
Automatic call distributor (ACD) — Automatic call distribution system
Scanners
Standalone telephone caller identification — Calling line identification equipment; Dialed number identification systems (DNIS)
Technology
Contact center software — Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management (CRM) software — Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software — Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software — Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software — Microsoft Excel
Knowledge
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. Includes needs assessment, meeting quality standards, and evaluating satisfaction.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, files and records management, and office terminology.
English Language — Knowledge of the structure and content of the English language including grammar and spelling.
Skills
Active Listening — Giving full attention to what others are saying, understanding points, asking appropriate questions, and not interrupting.
Speaking — Conveying information effectively
Service Orientation — Actively looking for ways to help people
Persuasion — Persuading others to change their minds or behavior
Reading Comprehension — Understanding written work-related documents
Critical Thinking — Using logic to identify strengths and weaknesses of solutions
Writing — Communicating effectively in writing
Coordination — Adjusting actions in relation to others
Social Perceptiveness — Awareness of others' reactions and reasons
Negotiation — Reconciling differences
Abilities
Oral Comprehension — Listen to and understand spoken information
Oral Expression — Communicate information orally so others understand
Speech Clarity — Speak clearly for understanding
Speech Recognition — Identify and understand speech
Written Expression — Communicate information in writing
Near Vision — See details at close range
Problem Sensitivity — Recognize when something is wrong or likely to go wrong
Written Comprehension — Read and understand written information
Deductive Reasoning — Apply general rules to specific problems
Inductive Reasoning — Form general rules from information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
#J-18808-Ljbffr