Customer Service Representative - Paradise, NV
Kedia Corporation, Paradise, Nevada, United States
Customer Service Representative - Paradise, NV
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.
Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
Autodialers
– Autodialing systems; Predictive dialers
Automated attendant systems
– Voice broadcasting systems
Automatic call distributor (ACD)
– Automatic call distribution system
Scanners
– (scanning equipment for documents and data capture)
Standalone telephone caller identification
– Calling line identification equipment; Dialed number identification systems (DNIS)
Technology
Contact center software
– Avaya software; Multi‑channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management (CRM) software
– Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e‑CRM
Electronic mail software
– Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
– Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
– Microsoft Excel Knowledge
Customer and Personal Service
– Knowledge of principles and processes for providing customer and personal services, including needs assessment, quality standards, and satisfaction evaluation.
Clerical
– Knowledge of administrative and clerical procedures and systems such as word processing, record management, stenography, transcription, form design, and office terminology.
English Language
– Knowledge of the structure, content, meaning, spelling, composition rules, and grammar of the English language.
Skills & Abilities
Active Listening
– Giving full attention to what others are saying, taking time to understand, asking questions, and not interrupting.
Speaking
– Conveying information effectively in oral communication.
Service Orientation
– Actively seeking ways to help people.
Persuasion
– Persuading others to change their mind or behavior.
Reading Comprehension
– Understanding written sentences and paragraphs in work‑related documents.
Critical Thinking
– Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches.
Writing
– Communicating effectively in writing as appropriate for the audience.
Coordination
– Adjusting actions in relation to others' actions.
Social Perceptiveness
– Awareness of others' reactions and understanding why they react as they do.
Negotiation
– Bringing others together and reconciling differences.
Oral Comprehension
– Listening to and understanding information presented through spoken words.
Oral Expression
– Communicating information and ideas in speaking.
Speech Clarity
– Speaking clearly so others understand.
Speech Recognition
– Identifying and understanding speech of another person.
Written Expression
– Communicating information and ideas in writing.
Near Vision
– Seeing details at close range (within a few feet).
Problem Sensitivity
– Recognizing when something is wrong or likely to go wrong.
Written Comprehension
– Reading and understanding information presented in writing.
Deductive Reasoning
– Applying general rules to specific problems to produce logical answers.
Inductive Reasoning
– Combining pieces of information to form general rules or conclusions.
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
#J-18808-Ljbffr
Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
Autodialers
– Autodialing systems; Predictive dialers
Automated attendant systems
– Voice broadcasting systems
Automatic call distributor (ACD)
– Automatic call distribution system
Scanners
– (scanning equipment for documents and data capture)
Standalone telephone caller identification
– Calling line identification equipment; Dialed number identification systems (DNIS)
Technology
Contact center software
– Avaya software; Multi‑channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management (CRM) software
– Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e‑CRM
Electronic mail software
– Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
– Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
– Microsoft Excel Knowledge
Customer and Personal Service
– Knowledge of principles and processes for providing customer and personal services, including needs assessment, quality standards, and satisfaction evaluation.
Clerical
– Knowledge of administrative and clerical procedures and systems such as word processing, record management, stenography, transcription, form design, and office terminology.
English Language
– Knowledge of the structure, content, meaning, spelling, composition rules, and grammar of the English language.
Skills & Abilities
Active Listening
– Giving full attention to what others are saying, taking time to understand, asking questions, and not interrupting.
Speaking
– Conveying information effectively in oral communication.
Service Orientation
– Actively seeking ways to help people.
Persuasion
– Persuading others to change their mind or behavior.
Reading Comprehension
– Understanding written sentences and paragraphs in work‑related documents.
Critical Thinking
– Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches.
Writing
– Communicating effectively in writing as appropriate for the audience.
Coordination
– Adjusting actions in relation to others' actions.
Social Perceptiveness
– Awareness of others' reactions and understanding why they react as they do.
Negotiation
– Bringing others together and reconciling differences.
Oral Comprehension
– Listening to and understanding information presented through spoken words.
Oral Expression
– Communicating information and ideas in speaking.
Speech Clarity
– Speaking clearly so others understand.
Speech Recognition
– Identifying and understanding speech of another person.
Written Expression
– Communicating information and ideas in writing.
Near Vision
– Seeing details at close range (within a few feet).
Problem Sensitivity
– Recognizing when something is wrong or likely to go wrong.
Written Comprehension
– Reading and understanding information presented in writing.
Deductive Reasoning
– Applying general rules to specific problems to produce logical answers.
Inductive Reasoning
– Combining pieces of information to form general rules or conclusions.
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
#J-18808-Ljbffr